Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development.
We partner with small and medium businesses, and render specialised services developed to adapt to any company’s unique needs.
We offer organisational development, HR consultancy services based on o...
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Job purpose:
Responsible for assisting the Call Centre Manager to ensure the optimal functioning of the Hearing Hub, its procedures, and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with the performance of direct reports and role-based KPI’s.
Minimum Requirements:
Education:
- BSc Audiology Degree (essential)
- Relevant Management or Contact Centre Certifications (desirable)
Experience:
- 3+ years in Call Centre Management / Supervision
- Team management / supervision
- Enforcing SOP’s and Company Policies.
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different timezones with different countries
Skills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
Other:
Working hours:
- 15:00 pm - 02:00 am (9am - 8pm EST)
- Working shifts, four shifts a week
- Monday to Sundays
Key Performance Areas, Weights And Objectives
Planning & Reporting 15%
- Liaise with the manager to understand and articulate strategic direction for the team itself, as well as for the team’s product and system output.
- Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required.
- Interpret customer retention and satisfaction reports and advise on (and implement) midcourse corrections and/ or improvements.
- Monitor management-approved key metrics and performance on each metric within a satisfactory range.
- Report on performance on key metrics to management satisfaction.
- Ensure the level of performance on key metrics is achieved to management satisfaction.
- Assist in maintaining team shift schedule - manage exceptions of the team schedule.
Team Supervision 20%
- Responsible for the supervision of Junior Lexie Experts, Lexie Experts and Product Experts.
- Ensure active management of the team’s KPI's with frequent and proactive feedback.
- Ensure there is appropriate and continuous team training.
- Active monitoring and reporting of performance of team members with scheduled, regular check-ins, performance appraisals (in conjunction with the Hearing Hub Manager) and required documentation.
- Monitor and manage peak times and operational capacity and allocate resources appropriately under guidance of the RTA and/or HHM.
- Manage Salesforce CRM and the assignment of tasks and priorities.
- Enhance and encourage a culture of excellent customer service.
- Cultivate and maintain a healthy and effective team culture, in accordance with our values.
- Ensure other required documents, reports and email accounts are kept up-to-date and accurate.
Sales 5%
- Ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure.
- Ensure agents action inbound sales calls according to procedure.
- Drive the upsell of additional products to existing or (and prospective) customers.
- Ensure agents provide good quality information to customers to ensure that the products meet their needs to minimize returns.
- Ensure agents are equipped to assist customers with questions about hearing loss and hearing aid benefits.
- Assist in achieving set revenue goals and targets.
Customer Support 25%
- Managing escalations from the agents to solve problems for end users, and escalate to manager when necessary.
- Manage customer cases and complaints in the CRM.
- Handle escalated queries with discretion and efficiency.
- Ensure agents maintain a high first contact resolution rate, without compromising customer care.
- Ensure agents provide comprehensive troubleshooting and solve problems for customers to get the products working over either voice or video call, live chat, email or text message.
- Ensure agents obtain and note quality information from the customers to allow for effective management of the relevant escalation.
- Ensure agents offer our customers the best care by making appropriate call transfers, where the knowledge or skills of other team members are required.
- Ensure that the majority of Lexie users have gone through the onboarding process (where possible).
- Ensure agents transfer/relay queries to the Fulfillment or Debtors team in a timely manner.
- Ensure agents complete assigned CRM tasks for support calls to customers thoroughly and in a timely manner.
- Assist with and resolve, as far as possible, any audiological queries or challenges.
- Ensure the retention programme is actioned appropriately and thoroughly.
Customer Experience 15%
- Ensure customers have a positive view of hearX and Lexie/Go and the customer support team and processes.
- Solve problems as effectively and efficiently as possible by reducing the time spent with each query; and encourage same behaviour within the team.
- Conduct business in a professional manner when communicating and interacting with customers to ensure customer satisfaction; and encourage same behaviour within the team.
- Maintain a high ‘customer effort score’ and ‘customer satisfaction rating’ in the Hearing Hub, across the board.
- Ensure agents gather customer feedback via post-call reviews and the Lexie Rewards program.
- Actively communicate with other staff members to ensure best practice customer satisfaction.
- Ensure agents reinforce information provided on a call with texts and/or emails.
- Ensure a minimal to zero missed call rate.
Continuous Improvement 10%
- Provide continuous input on improvement of the hearing hub procedures and processes.
- Provide continuous input on improving the customer experience and service.
- Ensure key metrics stay relevant are continuously improved.
- Assist with individual and team performance through performing audits on communication logs, emails, and call recordings to identify areas for improvement.
- Liaise with the Continuous Improvement Audiologist to maintain the list of FAQs based on queries logged by customers; and the corresponding responses.
- Alert top management to the needs and desires of our prospective and existing customers.
- Provide customer feedback on product or training information to the Continuous Improvement Audiologist.
- Provide feedback to the Continuous Improvement Audiologist on the support material available that could be helpful to customers and staff.
- Ensure agents actively participate in training activities and successfully complete training activities.
Quality & Compliance 10%
- Ensure communication is ethical and in line with Company Policy and provided training.
- Monitor and enforce correct use of internal systems.
- Monitor and enforce HIPAA Privacy Requirements.
- Maintain customer records in accordance with procedures and HIPAA.
- Perform QA assessments on agents.
- Ensure agents maintain high QA scores, other KPI scores and customer satisfaction rate.
- Maintain absolute customer confidentiality and protection of personal information in accordance with regulations and procedure and ensure team does the same.
- Keep quality customer interaction logs complete and up to date, on any system, sheet or form as required in accordance with procedure and ensure team does the same.
- Ensure that the records reflect accurate representations of the customer interactions, and ensure that escalations are recorded with the optimal amount of information for effective and efficient resolution.
- Ensure other required documents, reports and email accounts are up to date and accurate.
- Ensure proper knowledge is gained and kept on all regulatory, policy and procedural requirements.
- Positively adhere to all regulatory, policy and procedural requirements.
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Job Purpose:
The Salesforce Developer will perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce.com platform. The Salesforce Developer will take a role in the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset.
EDUCATION AND REQUIREMENTS
Minimum education (essential):
- Matric
- Salesforce Certification
Minimum education (desirable):
- Bachelor’s degree in Computer Science or Engineering (or similar)
Minimum applicable experience (years):
Required nature of experience:
- Software Developer
- Experience with the Salesforce development toolkit
- Experience developing Apex classes, triggers, VisualForce pages, Lightning components, and web services leveraging the Salesforce REST and SOAP APIs.
- Small to medium-sized project experience in Salesforce
Skills and Knowledge (essential):
- On platform declarative customizations, Lightning
- Components, Apex, Data Loader, Workbench
- Sales Cloud
- Service Cloud
- Sales Engagement (High-Velocity Sales)
- Marketing Cloud
- Marketing Cloud Intelligence (Datorama)
- Salesforce OMS
- Service Cloud Voice
- Salesforce Connect
- ECI (Einstein Conversational Insights)
Hybrid Working:
- 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)
KEY PERFORMANCE AREAS
Analysis and Planning (15%)
- Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
- Define and communicate problems, goals, and acceptance criteria.
- Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
- Work with stakeholders to achieve appropriate solutions.
- Conduct research on possible solutions and techniques.
- Analyse systems for root cause, impact, workarounds, and permanent fixes.
- Determine and account for dependencies among deliverables, products, and systems.
- Accurately estimate duration of deliverables.
- Identify and mitigate risks.
- Document analysis and planning process.
- Communicate effectively with the line manager on progress, priorities, and workload.
Programming (50%)
- Follow project plan or applicable work instructions (i.e. Jira) to develop software.
- Develop complex CRM solutions to ensure that best practices are followed, and the best data solutions are provided.
- Meet deadlines and timelines as determined in the planning phase.
- Adhere to agree upon standards for code, as set and determined by the Tech Lead.
- Generate and maintain effective and efficient high-quality code.
- Use effective and efficient components & techniques to implement solutions.
- Ensure all work is versioned and backed up according to company standards.
Testing and Implementation (20%)
- Ensure that all work is tested, benchmarked, and fulfils functional requirements before submission.
- Prepare a test environment, examples, and instructions.
- Ensure the test environment caters for end-to-end testing of all applicable systems in the integration landscape.
- Participate enthusiastically in peer code reviews.
- Deploy changes to the production environment.
- Maintain system and product change logs and release notes according to company standards.
Reporting and Communication (15%)
- Take ownership for work, tasks, and communication.
- Keep project documentation up to date and according to company standards.
- Provide timeous, efficient, and effective feedback on project status.
- Proactively keep stakeholders updated on progress, risks, and problems.
- Assist in the collection and documentation of user requirements, development of user stories, estimates and work plans.
- Prepare reports, manuals, SOPs and other documentation on the status, operation, and maintenance of software.
- Provide insight and feedback on queries regarding relevant projects.
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VAS Account Executive
- This role is responsible for generating leads out of current and new schools, to increase sales on the VAS (Value Added Services) product. This role also requires you to conduct needs analysis on schools regarding the Value Added Services they require.
Minimum Education (Essential)
Minimum Education (Desirable)
- Relevant Diploma or Certificate
Minimum applicable experience
(years)
Required nature of experience
- Sales
- Working in the schools environment
- Customer service
- Cold Calling
- Working within a digital environment
- Digital technology
- CRM Systems
Skills and Knowledge (essential)
- Working on/with Windows or IOS
- IT Systems
- Managing Clients
- CRM system
- Presentation skills
Skills and Knowledge(desirable)
- Google Suite
- Knowledge of the Education environment
Other
- Fluent in English and Afrikaans.
- Valid driver’s license and road worthy vehicle.
- Flexibility to work between 7:00 and 18:00 on weekdays.
- Availability to attend events on weekends and after-hours with sufficient notice.
Essential Competencies
- Examining Information
- Interacting with People
- Making Decisions
- Directing People
- Empowering Individuals
- Understanding People
- Meeting Timescales
- Pursuing Goals
Important Competencies
- Interpreting Data
- Establishing Rapport
- Convincing People
- Articulating Information
- Challenging Ideas
- Conveying Self-Confidence
- Showing Composure
- Thinking Positively
- Team Working
- Valuing Individuals
- Taking Action
- Seizing Opportunities
Key Performance Areas, Weights and Objectives
Revenue Growth 50%
- Generate new business (new accounts) for revenue growth against targeted growth. (80%)
- Upselling and cross-selling revenue growth on existing business. (20%)
Pipeline Management 25%
- Identify prospects and prioritise activities with key prospects. (50%)
- Restrict and control sales pipeline leakage. (15%)
- Prepare an appropriate sales approach for different audiences, including presentations and discussions.(15%)
- Monitor the conversion process with adequate communication and feedback to potential clients. (5%)
- Prepare an annual sales plan, and prepare and control budgets and forecasts. (5%)
- Convert sales leads within reasonable time and in line with sales targets. (10%)
Continuous Development (10%)
- Understand all products available in the d6 offering. (80%)
- Continuously provide team members with relevant market and product related information. (20%)
Budgeting, Reporting and Admin 10%
- Ensure continuous updating of applicable sales software with recent information, activities and actions. (100%)
Events Planning and Coordination 5%
- Attend events to represent VAS. (80%)
- Monitor and report on event successes and propose possible future improvements. (20%)
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Job Purpose:
To utilise various web-based development languages to build responsive and adaptive UI for internal and public-facing web applications. The website and client-site web apps are built using Angular, Vue.js, HTML5, Javascript/Typescript, and CSS.
EDUCATION AND REQUIREMENTS
Minimum education (essential):
- Certificate in relevant Web Development or Graphic Design
Minimum education (desirable):
- Diploma in relevant Web Development or Graphic Design
Minimum applicable experience (years):
Required nature of experience:
- Experience with translating UI & UX designs into HTML, CSS and Javascript websites, with a focus on user experience and usability.
- Use sound development practices to build a solid product while iterating quickly.
Skills and Knowledge (essential):
- React.js
- HTML
- JavaScript/TypeScript
- CSS
- Git
- Have an excellent sense of design sense and attention to detail.
Skills and Knowledge (desirable):
- Tailwind CSS
- SCSS
- Next.js
- Webpack
- Vue.js
- Angular
Hybrid Working:
- 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)
Remuneration:
- Market-related (Including a risk-benefit and pension fund contribution and a 13th cheque)
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Analysis and Planning 15%
- Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
- Define and communicate problem, goal and acceptance criteria.
- Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
- Work with stakeholders to achieve appropriate solutions.
- Conduct research on possible solutions and techniques.
- Analyse systems for root cause, impact, workarounds and permanent fixes.
- Determine and account for dependencies among deliverables, products and systems.
- Accurately estimate duration of deliverables.
- Identify and mitigate risks.
- Document analysis and planning process.
- Communicate effectively with the line manager on progress, priorities and workload.
Programming 50%
- Follow the project plan to develop software.
- Meet deadlines and timelines as determined in the planning phase.
- Adhere to agreed-upon standards for code, as set and determined by the Lead Systems Engineer.
- Generate and maintain effective and efficient high-quality code.
- Use effective and efficient components & techniques to implement solutions.
- Ensure all work is versioned and backed up according to company standards.
- Take ownership of work, tasks, and communication.
Testing and Implementation 20%
- Ensure that all work is tested, benchmarked and fulfills functional requirements before submission.
- Prepare test environment, examples and instructions.
- Participate enthusiastically in peer code reviews.
- Deploy changes to live environment.
- Maintain system and product change logs and release notes according to company standards.
Reporting and Communication 15%
- Keep project documentation up to date and standard.
- Provide timeous, efficient and effective feedback on project status.
- Proactively keep stakeholders updated on progress, risks and problems.
- Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
- Provide insight and feedback on queries regarding relevant projects.
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Job Purpose
- This role is responsible for generating school leads and sales as well as to increase revenue from existing schools. The purpose is to sell our Software as a Service to schools.
- This role also requires doing market research on competitors and how d6 fits into the market.
Requirements
Minimum education (essential)
Minimum education (desirable)
- Relevant Diploma or Certificate
Minimum applicable experience (years)
Required nature of experience
- Sales
- Working in the schools environment
- Customer service
- Cold Calling
- Working within a digital environment
- Digital technology
- CRM Systems
Skills and Knowledge (essential)
- Working on/with Windows or IOS
- IT Systems
- Managing Clients
- CRM system
- Presentation skills
Skills and Knowledge (desirable)
- Google Suite
- Knowledge of the Education environment
Other
- Residing in Bloemfontein.
- Flexibility to work between 7:00 and 18:00 on weekdays.
- Availability to attend events on weekends and after-hours with sufficient notice.
- The position is remotely based.
- Stable internet connection**
Key Performance Areas, Weights and Objectives
Revenue Growth 50%
- Generate new business (new accounts) for revenue growth against targeted growth. (80%)
- Upselling and cross-selling revenue growth on existing business. (20%)
Pipeline Management 25%
- Identify prospects and prioritise activities with key prospects. (50%)
- Restrict and control sales pipeline leakage. (15%)
- Prepare an appropriate sales approach for different audiences, including presentations and discussions. (15%)
- Monitor the conversion process with adequate communication and feedback to potential clients. (5%)
- Prepare an annual sales plan, and prepare and control budgets and forecasts. (5%)
- Convert sales leads within reasonable time and in line with sales targets. (10%)
Continuous Development 10%
- Understand all products available in the d6 offering. (80%)
- Continuously provide team members with relevant market and product related information. (20%)
Budgeting, Reporting and Admin 10%
- Ensure continuous updating of applicable sales software with recent information, activities and actions. (100%)
Events Planning and Coordination 5%
- Plan and coordinate events within a given budget. (60%)
- Monitor and report on event successes and propose possible future improvements. (40%)
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Introduction
- A golf and lifestyle estate in Pretoria East is seeking to employ a Financial Manager to manage its total accounting function.
Job Purpose
- To manage the total accounting function and to produce accurate and timely management information as required.
Education and Qualification Requirements
Minimum education (essential)
- Relevant Finance / Accounting degree
Minimum education (essential)
Minimum applicable experience (years)
Required nature of experience
- Financial Management in a Golf Club environment would be a recommendation.
- Financial accounting to balance sheet
- Financial reporting
- Risk management
- Management of people
- Process and system design and implementation
Skills and Knowledge (essential)
- Accounting Software (i.e., Pastel / Xero / QuickBooks)
- Microsoft Excel (advanced)
- Basic computer knowledge
- Financial accounting (accounting to balance sheet)
- Debtors & Creditors
- Cashbooks
- Payroll management
- Financial reporting
- Financial compliance
- Budgeting and forecasting
Competencies required (Essential):
- Examining Information
- Interpreting Data
- Convincing People
- Resolving Conflict
- Meeting Timescales
- Checking Things
- Following Procedures
- Upholding Standards
Competencies Required (Important):
- Documenting Facts
- Providing Insights
- Establishing Rapport
- Articulating Information
- Making Decisions
- Directing People
- Showing Composure
- Embracing Change
- Inviting Feedback
- Managing Tasks
- Producing Output
- Taking Action
Key Performance Areas, Weights, and Objectives
Financial Management (30%)
- Ensure all statutory submissions are done on time.
- Compile sales figures according to the budget for board meetings.
- Prepare journal entries for all three companies and attach supporting documents.
- Sign of weekly Competition fee reconciliation according to voucher list done by Ass Accountant.
- Compile and capture the monthly interest journal on equipment purchased.
- Submission of all insurance claims and keeping a record of all claims.
- Monthly HOD meetings to ensure expenses are kept in line with the budget.
- Assist other departments to improve controls and take ownership of decisions.
- Maintain Asset register.
- Ensure controls and procedures are maintained by all HOD.
- Ensure the SCM process is followed by all departments.
- Review debtors AA in excess of 60 days – discuss with GM for possible handover.
- Optimisation of financial systems (Financial, payroll, clocking).
Reporting (30%)
- Produce monthly financial management reports.
- Preparation of annual budgets.
- Prepare the financial report for the Board meetings.
- Ensure that the management reports are prepared for the Clusters.
- Ensure seamless audit and clean audit reports.
- Prepare annual budgets in conjunction with HOD`s.
- Obtain clarity on the details behind the various budget requests.
- Control the Admin budget expenditure.
- Manage the Asset Register.
- Compile rounds and golf cart stats for board meetings.
- Compile sales figures according to the budget for board meetings.
Payments (10%)
- Sign off reconciliations between supplier statements and the supplier ledger to company payments for all three companies.
- Approve payments as 2nd approver.
- Ensure the correct procedure is followed when a new supplier is loaded on the system.
- Release new beneficiary loaded according to company policy.
Payroll (10%)
- Oversee maintenance of all employee records and files.
- Review attendance and overtime registers for the ground workers prepared by the HOD.
- Oversee the leave application process and ensure that HODs and CEO approve leave before a staff member goes on leave.
- Check and reconcile all ground workers' hours and overtime hours to the attendance registers and send them to the Financial Director for review and signature.
- Reconcile payroll documentation of the monthly payroll run for both companies – PJM and WHOA.
- Commission for pro shop sales and membership.
- Compile leave provision journal for both companies.
- Prepare payroll journal and process journal onto Pastel.
- Prepare all statutory documentation for both companies (PAYE SDL UIF GARNISHEE UNION EMP201, EMP501).
- Compile and submit the annual workmen’s compensation to the Department of Labour.
- Compile a 13th cheque and performance bonus schedule.
- Compile the salary increase schedule for approval to the Board of Directors.
- Prepare annual leave schedules.
- Keep a file with all payroll documentation for both companies for audit purposes.
Team Management (10%)
- Establish, improve, and ensure active management of the team’s KPAs with frequent feedback.
- Ensure there is appropriate and continuous team training.
- Improve and maintain department-specific induction.
- Active monitoring and reporting of performance.
- Actively manage team well-being.
- Manage relevant HR-related processes.
Stock Management (10%)
- Communicate dates and timing of stock counts.
- Review recorded stock counted.
- Inspect variances and obtain comments for abnormal movements.
- Review the final captured stock list for completeness and accuracy.
- Ensure sign-off on Stock Valuation report, counter signed by HOD – Golf and F&B.
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Introduction
- A software company situated in Stellenbosch is offering an opportunity for a Human Resource Business Partner to join their team. This role takes ownership of the HR function within the company and ensures that all HR operations, payroll, recruitment, compliance, and employee relations are managed and implemented effectively.
Minimum education (essential)
- BCom in Human Resources Management
Minimum education (desirable)
Minimum applicable experience (years)
Required nature of experience
- HR Operations
- HR Compliance
- HR and Payroll administration
- Recruitment
Skills and Knowledge (essential)
- Relevant labour legislation - BCEA, LRA, EEA
- Payroll processing
- UIF procedures
- Google Suite with emphasis on Sheets
- Payroll systems (i.e., Payspace)
- Performance management systems (i.e., Payspace)
- Probation Management
- HR Policies and Procedures
- Internal disciplinary process management (incl warnings and grievances
Skills and Knowledge (desirable)
- WSP/ATR submissions
- Employment Equity submissions
- Recruitment and Selection
- Employee Wellness and Culture
Other
Key Performance Areas, Weights, and Objectives
HR Operations 40%
- Develop, implement, and maintain HR policies and procedures.
- Ensure job descriptions are up to date and relevant in collaboration with external consultants.
- Manage and improve the onboarding and off-boarding process and monitor compliance with processes.
- Implement a reward and recognition strategy.
- Drive the increases and bonus process on an annual basis.
- Liaise with external consultants to conduct salary benchmarks.
- Implement and manage the performance management process.
- Drive the culture and values embedding.
- Drive employee wellness.
- Implement and manage internal training and personal development plans.
- Ensure that leave is managed effectively.
- Proactively identify HR risks and suggest improvements.
- Maintain and update employee files.
- Monitor, draft, and update employee records (contracts, offers, extensions, transfers, promotions).
HR Compliance 10%
- Ensure that all HR-related legislation is adhered to including BCEA, LRA, EEA, OHSA, SDA, and COIDA).
- Ensure compliance with the Department of Labour and other related requirements.
- Manage and oversee the annual WSP/ATR and EE reporting and submissions.
- Conduct regular employment equity and skills development committee meetings.
- Drive Health & Safety compliance.
- Liaise with external labour consultants regarding relevant labour matters.
- Stay up to date with relevant labour legislation and advise Management on changes that will/might affect the Company.
Payroll Administration 20%
- Ensure payroll compliance and effective execution of the overall payroll function.
- Collect and compile all relevant payroll information and process changes and liaise with external payroll consultants to execute payroll.
- Send payroll reports to relevant managers for approval and sign-off.
- Ensure the bank file is generated and approved for payment.
- Resolve employees’ payroll queries on an ongoing basis.
- Maintain and update all relevant employee information on the payroll system.
- Monitor long service awards including drafting and issuing letters.
- Coordinate all tax reporting with external consultants.
- Coordinate payroll offboarding.
- Monitor and manage leave processes and leave provisions.
- Draft all relevant UIF documents (UI19, Certificate of Service, maternity etc.).
Recruitment 20%
- Coordinate the ATR process.
- Ensure internal and external recruitment processes are effective.
- Liaise with external consultants and recruitment agencies where applicable in coordinating an effective recruitment process.
- Conduct interviews for selected positions.
- Coordinate psychometric assessments with external consultants.
- Negotiate and finalise offers with prospective candidates.
Labour Relations 10%
- Ensure all disciplinary matters and processes are effective.
- Assist and guide managers with disciplinary matters.
- Assist and guide managers with poor performance counselling.
- Ensure consistency of standards in the application of disciplinary matters.
- Facilitate grievances and sensitive conflict resolutions according to procedures.
- Coordinate all disciplinary matters including, but not restricted to, hearings and CCMA appearances, documentation, and corrective actions.
- Liaise with external labour consultants regarding relevant labour matters.
Method of Application
Use the link(s) below to apply on company website.
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