Salesforce Developer at CLS Human Capital Specialists

Job Purpose:

The Salesforce Developer will perform hands-on technical implementation, with a focus on delivering functional solutions on the Salesforce.com platform. The Salesforce Developer will take a role in the design, implementation, deployment and documentation of projects that leverage the Salesforce.com toolset.

EDUCATION AND REQUIREMENTS

Minimum education (essential):

• Matric
• Salesforce Certification

Minimum education (desirable):

• Bachelor’s degree in Computer Science or Engineering (or similar)

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Software Developer
• Experience with the Salesforce development toolkit
• Experience developing Apex classes, triggers, VisualForce pages, Lightning components, and web services leveraging the Salesforce REST and SOAP APIs.
• Small to medium-sized project experience in Salesforce

Skills and Knowledge (essential):

• On platform declarative customizations, Lightning
• Components, Apex, Data Loader, Workbench
• Sales Cloud
• Service Cloud
• Sales Engagement (High-Velocity Sales)
• Marketing Cloud
• Marketing Cloud Intelligence (Datorama)
• Salesforce OMS
• Service Cloud Voice
• Salesforce Connect
• ECI (Einstein Conversational Insights)

Hybrid Working:

• 2 days work-from-home in line with Company Policy (only applicable after probation is successfully passed)

KEY PERFORMANCE AREAS

Analysis and Planning (15%)

• Multitask on a range of products and tasks simultaneously, defining priorities and ensuring efficiency.
• Define and communicate problems, goals, and acceptance criteria.
• Communicate and collaborate with development, business analyst and design teams to solve problems, make recommendations and discuss best programming practices.
• Work with stakeholders to achieve appropriate solutions.
• Conduct research on possible solutions and techniques.
• Analyse systems for root cause, impact, workarounds, and permanent fixes.
• Determine and account for dependencies among deliverables, products, and systems.
• Accurately estimate duration of deliverables.
• Identify and mitigate risks.
• Document analysis and planning process.
• Communicate effectively with the line manager on progress, priorities, and workload.

Programming (50%)

• Follow project plan or applicable work instructions (i.e. Jira) to develop software.
• Develop complex CRM solutions to ensure that best practices are followed, and the best data solutions are provided.
• Meet deadlines and timelines as determined in the planning phase.
• Adhere to agree upon standards for code, as set and determined by the Tech Lead.
• Generate and maintain effective and efficient high-quality code.
• Use effective and efficient components & techniques to implement solutions.
• Ensure all work is versioned and backed up according to company standards.

Testing and Implementation (20%)

• Ensure that all work is tested, benchmarked, and fulfils functional requirements before submission.
• Prepare a test environment, examples, and instructions.
• Ensure the test environment caters for end-to-end testing of all applicable systems in the integration landscape.
• Participate enthusiastically in peer code reviews.
• Deploy changes to the production environment.
• Maintain system and product change logs and release notes according to company standards.

Reporting and Communication (15%)

• Take ownership for work, tasks, and communication.
• Keep project documentation up to date and according to company standards.
• Provide timeous, efficient, and effective feedback on project status.
• Proactively keep stakeholders updated on progress, risks, and problems.
• Assist in the collection and documentation of user requirements, development of user stories, estimates and work plans.
• Prepare reports, manuals, SOPs and other documentation on the status, operation, and maintenance of software.
• Provide insight and feedback on queries regarding relevant projects.