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Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
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Purpose Statement
- Co-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.
- Log and track E-Channels incidents on Jira.
- Oversee small system and/or operational improvements resulting from user and client queries.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Certification in SQL Programming
- A relevant tertiary qualification in Information Technology
Experience and Knowledge
Min:
- 2 - 3 Years' proven experience in providing Technical Support to departments dealing with client queries
- Ideally, an understanding and basic working experience of SQL to look up and correlate databases
- Escalation processing, isolation and problem solving
- Report writing
- Providing feedback daily to junior and senior management levels
- Jira and Confluence
Ideal:
- Working knowledge of IT systems development processes
- Formal report writing
- Trend analysis
- S-track
- Mobile Banking App support (USSD, Internet Banking, Banking App on Mobile Devices)
- Working with ELK Stack and Kibana
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Problem solving skills
- Attention to Detail
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
Experience
Min:
- 5+ years ICT experience in the end-user computing environment at a senior/lead level
- 3+ years design and implementation of desktop hardware, software and management systems servicing the end-user computing environment in a large enterprise
Ideal:
- 3+ years in desktop infrastructure maintenance using end user cloud management technologies
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Information Technology
Qualifications (Ideal or Preferred)
Knowledge
Min:
A thorough and in-depth understanding of:
- End user architecture and distributed hybrid IT infrastructure systems
- Documenting of IT systems and infrastructure
- E-Mail and Collaboration Services (Exchange, Exchange Online, Teams, Teams Telephony)
- Desktop design standards and implementation strategy.
- Microsoft Windows operating system architecture and application integration
- Microsoft Cloud Products and Services (O365, Azure Active Directory)
- Microsoft Azure Virtual Desktop Services
- Apple MAC Operating System
- Active Directory and Advanced Group Policy management
- Security relevant to desktops (using tools like group policy management)
- Unified Endpoint Manager and all supporting product functionality
- Encryption technologies (BitLocker)
- Mobile Device Management technologies.
- Automation methods and methodologies, using management system features, PowerShell, Python, JSON and / or JAVA
- End User hardware and peripheral technologies, testing and lifecycle management processes.
- Print Management solutions
- Audio Visual Technologies
Ideal
- Software Asset Management processes and systems
- Microsoft Power Platform
- Microsoft Power Bi Platform
- Microsoft License Management
- Linux Operating Systems
- VMWare
- Microsoft Server Operating Systems
- SharePoint and SharePoint Online
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Reporting Skills
- Analytical Skills
- Problem solving skills
- Presentation Skills
- Facilitation Skills
- Planning, organising and coordination skills
- Attention to Detail
- Project Management Skills (Methodolgy Specific)
- Commercial Thinking Skills
Conditions of Employment
- A valid driver's license and own vehicle is required
- Clear criminal and credit record
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Purpose Statement
- To enable Data Scientists and Decision Scientists to do work more efficiently; build, implement, improve and support platform improvements which will support delivery of the Capitec AI strategy.
- To collaborate in creating and delivering the AI strategy to ensure Capitec is able to compete in a fast-changing landscape. The effective use of AI technologies will be a key strategic differentiator in the future.
Experience
Minimum:
NB. Length of experience for Machine Learning Engineers is conditional on the qualifications obtained
- Machine learning and software engineering experience
- Providing technical subject matter expertise, leading on complex data science/machine learning initiatives or projects in multiple technical areas.
- Providing Technical subject matter expertise oversight of data scientists / teams to support delivery of solutions to business.
- Guiding and leading technical teams to maintain ML standards and practices
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
- Expert theoretical knowledge of machine learning patterns and experience of implementation.
- Machine learning model life cycle • Understanding of distributed systems.
- Understand a broad range of data structures and algorithms, and which to use.
- Knowledge of engineering and operational excellence best practices.
- Ability to debug code through common troubleshooting techniques such as metrics, logs and traces.
- Predictive modelling techniques (statistical and machine learning) and deployment.
Skills
- Analytical Skills
- Decision making skills
- Planning, organising and coordination skills
- Problem solving skills
- Researching skills
Conditions of Employment
- Clear criminal and credit record
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Main Purpose
Get ready to play a pivotal role in safeguarding Capitec's integrity and reputation as our new Anti-Money Laundering Monitoring Specialist! In this high-stakes role, you'll be on the front lines of vigilance, conducting thorough monitoring and quality reviews of AML processes and controls performed across every corner of the first-line business areas and within the AML department.
As an Anti-Money Laundering Monitoring Specialist your primary responsibilities will include:
- Developing the Annual AML monitoring plan
- Execution and application of AML review programme requirements
- Perform fieldwork in terms of the monitoring programme
- Reporting
- Close-out meetings
- Escalation of risks/issues identified
- Ongoing monitoring
- Documentation and Reporting
The ideal candidate will have:
- Bachelors Degre in Internal Audit, Commerce or related field
- Professional Certification from The Institute of Internal Auditors
- Proven knowledge of Internal Audit Standards and procedures
- At least 3 years internal audit experience
- Proven report writing experience
- Experience with performing risk and control assessments
- Experience ideally in a finance/banking environment.
- AML related experience
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Purpose Statement
- Ensure compliance to and maintenance of the debt review processes, policies, procedures and timelines.
- Ensure all performance targets set are met and or exceeded
Experience
Min:
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
- Grade 12 National Certificate / Vocational
Knowledge
Min:
Knowledge of :
- Credit Risk Management
- Retail Credit Industry
- National Credit Act (NCA)
- Debt Counselling / mediation/ rehabilitation processes
- Debt Collection
- Deceased estates
- Sequestration
- Estates under administration
- Ombudsman cases
Basic understanding of budgeting and accounting principles
Ideal:
Knowledge of:
- Capitec Bank’s Credit Policy
- Capitec Bank’s Follow-up Policy,
- Capitec Bank’s Hand Over Policy
Skills
- Communications Skills
- Numerical Reasoning skills
- Analytical Skills
- Reporting Skills
- Administration Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Attention to Detail
- Problem solving skills
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To ensure the deliverables within the area of responsibility aligns with the objectives, plans, processes and standards of Credit Decision Science (Granting Model/Collections, Recoveries, Account Management)
- To lead a team of specialists within the (Collections, Recoveries and Account Management / Granting Model) function to perform analysis to translate active business data into usable strategic information to inform the business on any critical and measurable credit and risk indicators.
- To perform analysis to translate active business data into usable strategic information to inform the business on any critical and measurable credit and risk indicators.
About the role
Exciting Career Opportunities await You at Capitec!
Join our innovative Credit Management division as a Decision Scientist in the vibrant locations of Stellenbosch or Sandton. We're actively seeking individuals at all experience levels, from entry to intermediate to senior/lead, to become part of our dynamic teams.
As a Decision Scientist at Capitec, you'll play a pivotal role in building application and behavioral scorecards. We're looking for candidates with a postgraduate degree and relevant experience at varying levels.
If you're eager to be a part of the Capitec family in 2024 and ready to elevate your career to new heights, seize the opportunity by submitting your details through this advertisement today. Let's connect in 2024 and embark on this exciting journey together!
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals
Experience
- 4 years’ relevant experience in statistical analysis
- Experience must include the following (within the Retail Credit Risk Management Environment):
- Extracting and Aggregating Data from Large Relational Databases
- Data Mining and Predictive Modelling
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
- Masters Degree in Mathematics or Data Science
Knowledge
- Analytics
- Predictive Modelling and Machine Learning
- Project management methodologies
- IT implementation cycle
- Credit cycle
- Technical understanding and knowledge (different operating systems / databases / programming languages)
- General business acumen to identify the impact technical issues may have on design and delivery of solutions.
- Best practices and tools in credit risk
- Interpretation of user requirements and translation into business requirements specifications
- Retail credit environment / industry
- Confidentiality and intellectual property implications and constraints
- Interpretation of user requirements
- Translation of business requirements into business requirement specifications
Skills
- Communications Skills
- Numerical Reasoning skills
- Analytical Skills
- Reporting Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Programming skill (SAS, SQL, R, Python)
- Commercial Thinking Skills
- Interpersonal & Relationship management Skills
- Leadership Skills
Competencies
- Care and passion for our people (Departmental Contributor)
- Earn and extend trust (Departmental Contributor)
- Simplify and make it easy (Departmental Contributor)
- Drive innovation mindset (Departmental Contributor)
- Lead with the "Why" (Departmental Contributor)
- Attract and relentlessly develop people (Departmental Contributor)
- Make decisions - faster and smarter (Departmental Contributor)
- Inspire optimism and persistence (Departmental Contributor)
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Purpose Statement
To manage the Capitec Direct department to achieve growth in market share and profitability for Capitec’s online sales, supporting the omni channel sales strategy and building and implementing resources, systems, policies, practices, methods and measures that will effectively drive the delivery of the sales strategy.
Experience
- 5+ yrs management experience within an online/direct sales with a focus on omni channel sales. Proven record of delivering results in a fast paced, dynamic, results driven environment with frequent change.
- Experience in a banking, retail, e-commerce or consumer goods industry.
- Financial services management experience preferable in a retail environment.
Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
Knowledge of:
- Working collaboratively with cross-functional teams that focus on the end-to-end client experience within a sales environment.
- Sales analytics tools, CRM systems and technologies.
- How to leverage data, technology and client insights to drive growth and enhance client experience
- Commercial and business drivers of a financial services / retail environment
- People management and development practices
- Sales and contact centre knowledge
- Client experience principles and practices
- Operational data analytics and digitization of data
- Understanding of how omni channel sales and services work
Skills
- Analytical Skills
- Communications Skills
- Negotiation skills
- Problem solving skills
- Decision making skills
- Commercial Thinking Skills
- Strategic Thinking Skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Management skills
- Influencing Skills
Conditions of Employment
- Clear criminal and credit record
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Experience Level:
Mid-Senior Level
Capitec Bank is looking for a dynamic and strategic thinker to join our team as an Executive Associate to the CMO. This pivotal role supports not only the Chief Marketing Officer but the entire marketing division, driving key initiatives from strategic support and business planning to research, development, and project leadership.
About You:
You have a positive attitude and a creative approach to problem-solving that sets you apart. Your strong analytical skills and strategic insight enable you to assess complex situations and develop actionable strategies. You’re ready to dive into tasks with enthusiasm and a fresh perspective, making you an indispensable part of our forward-thinking team.
- Bachelor's Degree in Marketing, Business Administration or related field.
- 8+ years of experience across various functional practices, preferably within Marketing, with at least 5 years in a middle management role.
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About the role
The Business Engineer is a crucial Business Architecture role and will play an integral part in a team dedicated to build a new startup for Capitec Connect. We are looking for a seasoned professional, with an entrepreneurial mindset and a willingness to ‘get their hands dirty’ in execution. At this level, the Business Engineer will be a pragmatic conceptual thinker and designer for an exciting new product and will have deep expertise in designing and delivering Business Models, end to end Business Processes and a Target Operating Model. It will be key requirement to present complex concepts to various stakeholders to achieve buy-in and support.
Purpose Statement
- To support the vision and strategy and enhance the capability of the organisation through the development and implementation of business process architecture solutions and requirements.
- Primary Focus: (1) To provide business process architecture and requirements at enterprise level for various Capitec Business Units, (2) to support new revenue growth initiatives and (3) to drive continuous improvement post implementation of projects through business unit operationalisation in order to track achievement of business benefits to deliver on strategic and business level objectives.
- Secondary Focus: Translate business needs emanating from projects, new ideas or system changes into business requirements for developing/buying IT systems. Developing change management plans, project plans and designing of policies/procedures/performance measures.
Experience
Minimum:
- 10 years of enterprise wide, complex analytical, business design, development, improvement and/or product design.
- Experience in Six Sigma, Lean, TOC, Business Improvement, Agile
Ideal:
- Translating corporate strategies and objectives into initiatives and/or projects
- Initiation and implementation of projects with the goal to improve performance through business process improvements
- Initiation and implementation of revenue growth initiatives
- Initiation and implementation of continuous improvement capability"
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
- A relevant tertiary qualification in Engineering - General
Qualifications (Ideal or Preferred)
- A relevant post-graduate qualification in Information Technology or Engineering - General
Knowledge
Minimum:
- Lean way of work principles
- Business Change Life Cycle and change management principles
- System Development Life Cycle
- Project Management Lifecycle and methodologies Agile Way of Working Practices
- Quality Management
- Risk & Issue Management
- BABOK, SOA,TOGAF, ARCHIMATE
- Developing a business case
- Client experience / client journey mapping
- Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
- Process Simulation Modelling
- Financial Modelling
- Banking transactional processes
- Management Operating System best practices
- Supply chain methodologies
- Incident management and workflow methodologies
- Legal frameworks
- Commercial model development
- Operating model development
- Business architecture development
- Product development framework
- Transformational management principles
Skills
- Communications Skills
- Strategic Thinking Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Presentation Skills
- Facilitation Skills
- Business Process Modelling skills (IDEF-0, Financial Modelling, Enterprise Architect, BPMN, etc.)
- Planning, organising and coordination skills
- Commercial Thinking Skills
Conditions of Employment
- Clear criminal and credit record
- Willingness to travel nationally and internationally when required
- Ability to work extended hours during periods of project implementation
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Purpose Statement
- To contribute to the design and development of new applications / systems to meet the business requirements of the data platform environment.
- To analyse business or system requirements and build and enhance the data platforms.
- To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing data platforms.
Education (Minimum)
Education (Ideal or Preferred)
Knowledge and Experience
Minimum:
Experience:
- At least 6 years’ proven experience within management information systems (MIS) | data warehousing | data transformation information systems / systems analysis together with a relevant 3 year tertiary qualification
OR
- At least 6-8 years’ proven experience within management information systems / system analysis
Proven experience in:
- Working in a cloud environment.
- Data storage and access technologies
- Testing methodologies
- Mentorship
- Quality assuring work of others
Knowledge:
- IT systems development processes (SDLC)
- Data pipelines
- Rational database system and / or cloud data warehousing and / or big data frameworks
- Dimensional modelling
- Standards and governance
- Testing practices
- People leadership practices and principles
- Quality assurance practices and processes
Ideal:
Experience:
- Experience working in an AWS environment as well as with AWS Technologies and Azure
- Orchestration technologies
- Data modelling
Knowledge:
- Data architecture (technical design and implementation processes)
- Banking systems environment
- Banking business model
- Best practices for Quality Assurance (QA)
Skills
- Analytical Skills
- Communications Skills
- Decision making skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Additional Information
- Clear criminal and credit record
Method of Application
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