CX Product Designer at Sanlam Group

The Product Designer will play an active part in CX multi-disciplinary teams to deliver design in production from initial UX wireframing, to high fidelity screen specifications. Acting as a connection between the CX strategy and CX design teams, this role is vital in defining and guiding key strategic aims and business requirements with the end goal of translating these into designs that meet both business goals and customer expectations.

Key responsibilities:

• Interpreting briefs research insights, business requirements, and understanding of technical limitations to inform the creation of product design specifications
• Navigating and finding design solutions to challenges related to business rules, technical infrastructure, access to data, system performance and customer behaviour to ensure the best possible definition of feature or service interaction
• Making use of, and providing constant input to the betterment of the Sanlam Design System
• Completion of design tasks within time or resource constraints What will make you successful in this role

Our ideal candidate has:

• A Bachelor’s degree, 3 yr diploma, or equivalent qualification in Design or related field.
• 3 – 5 years experience in:
  • Product Design (UX & UI) across varied users, business problems, and devices.
  • Designing products and services for Financial Services institutions

Required Knowledge

• User-centered design processes and practices to develop new products and services.
• Interaction models, flows and wireframes.
• Rapid prototyping methods, ranging from paper sketching to digital prototypes.
• Design Systems, and associated components libraries in creating high fidelity screen specifications
• Experience maps, user journeys and service blueprints.
• Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
• High dexterity in speed and quality with the tools of your trade.
• Knowledge of and curiosity about technology and its impact on design solutions.

Required Skills:

• Design Research
• Information Architecture
• Journeymapping
• Wireframing
• UI Screen Specification

Proficient in using the following software:

• Figma
• Maze
• Microsoft Office suite
• Agile tools (Azure or Jira ) Build a successful career with us