Cyber Operations Management Level 3 – Contract at Recru-IT

Responsibilities:

Management

• Manage the Cyber Operations Team.
• Be the primary point of escalation for all cyber security incidents and operational requests.

Incident Coordination

• Own incidents until closure.
• Act as the primary point of contact for incident alerts generated by the SOC.
• Analyse incidents to determine the best course of action.

Client Engagement

• Serve as the senior liaison between the company, its service providers, and the SOC, facilitating clear communication on incident details and response actions.
• Engage with internal teams, client representatives, and third-party vendors to coordinate incident response efforts.

Remediation Execution

• Facilitate and coordinate remediation activities, ensuring timely implementation of security measures to mitigate the impact of the incident.

Vulnerability coordination

• Management and configuration of the vulnerability management tool Coordinate the ongoing identification of vulnerabilities across the company’s IT infrastructure.
• Develops and implements vulnerability remediation plans that outline the steps required to address vulnerabilies.
• Manage the vulnerability and operational cyber risk register.
• Coordinate the patch management in accordance with the company’s vulnerability management policy.

Documentation and Reporting

• Prepare detailed incident reports outlining the incident’s timeline, impact, response actions taken, and lessons learned.
• Prepare weekly and monthly operational reports.
• Chair weekly and monthly cyber operations meetings

Continuous Improvement

• Identify tactical improvement of controls, technologies, and processes.
• Conduct thorough post-incident analysis to identify areas for improvement in incident response processes.
• Establish a feedback mechanism with THUNGELA, 3rd parties and internal teams to gather insights for continuous improvement.
• Manage implementation of findings, improvements, and assessment outputs