Current Vacancies at Recru-IT

Responsibilities:

• Ensuring engineers respond professionally and in a timely manner.
• Ensuring the solutions, the engineers are providing are correct; provide instant training and correction if this is not the case.
• Ensuring tickets are closed/put on hold where appropriate.
• Ensuring escalation from First-Second-Third-Technical escalation protocol
• Report any escalations to the Help Desk Manager
• Provide quality and swift remote support to our clients.
• Responding to support escalations and third line remediation
• Troubleshoot problems relating to Office 365, Servers, Networking, SharePoint, Firewalls, VPN, Azure and other Business Applications used by our clients.
• Providing a level of mentoring and support to other members of the technical team
• React to service outages promptly with adherence to standard operating procedures.
• Apply diagnostic utilities and best practice methodology to aid in troubleshooting. (And yes, Google/ IT Glue is your best friend, use it!)
• Provide work direction, problem resolution and training to other technical support people.
• Respond to assigned tickets/tasks in accordance with SLA guidelines of 4 hours utilizing Kaseya.
• Record, track, and document the problem-solving process, including all actions taken, relevant research articles, software/hardware information as well as the final resolution.
• Update technical support documentation and all pertinent information in IT Glue
• Utilize Kaseya and other monitoring platforms to maximum efficiency.
• Take ownership of tasks and follow through to ensure complete resolution.
• Take a personal interest in and responsibility for the quality of work.
• performed or associated with. Remember, you are an ambassador for the company.
• Perform post-resolution follow-ups to help requests.
• Follow all company policies and best practices such as accurate time tracking.
• Follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• Attend daily meetings with the Help Desk Manager twice a day, in the morning at the start of the day and in the afternoon at the end of the day to strategies for the day and report back on any issues.

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Responsibilities:

• Provide first-line technical support to end-users via various channels (phone, email and BMS) in a professional and timely manner!
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, mobile devices, and other IT equipment. Escalate complex issues to higher-level support teams when necessary.
• Configure and maintain desktop operating systems, software applications, and peripheral devices. Ensure that all equipment is up to date with necessary patches and updates.
• Record, track, and document the problem-solving process, including all actions taken, relevant research articles, software/hardware information as well as the final resolution.
• Apply diagnostic utilities and best practice methodology to aid in troubleshooting. (And yes, Google/ IT Glue is your best friend, use it!)
• Update technical support documentation and all pertinent information in IT Glue
• Ensuring escalation from First-Second-Third-Technical escalation protocol
• Troubleshoot Windows Desktop, Server, Microsoft Office, and other Business Applications used by their clients.
• Utilise Kaseya and other monitoring platforms to maximum efficiency.
• Report any escalations to the Help Desk Manager
• Provide quality and swift remote support to their clients.
• Respond to assigned tickets/tasks in accordance with SLA guidelines of 4 hours utilizing Kaseya.
• Provide basic training and guidance to end-users on IT-related topics, such as best practices for using software applications and maintaining security protocols.
• Collaborate with second and third-line support teams to resolve complex issues. Work closely with IT management to identify recurring problems and suggest improvements.
• Ensuring tickets are closed/put on hold where appropriate.
• Provide quality and swift remote support to their clients.
• Respond to assigned tickets/tasks in accordance with SLA guidelines of 4 hours utilizing Kaseya.
• Take ownership of tasks and follow through to ensure complete resolution.

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Responsibilities:

Management

• Manage the Cyber Operations Team.
• Be the primary point of escalation for all cyber security incidents and operational requests.

Incident Coordination

• Own incidents until closure.
• Act as the primary point of contact for incident alerts generated by the SOC.
• Analyse incidents to determine the best course of action.

Client Engagement

• Serve as the senior liaison between the company, its service providers, and the SOC, facilitating clear communication on incident details and response actions.
• Engage with internal teams, client representatives, and third-party vendors to coordinate incident response efforts.

Remediation Execution

• Facilitate and coordinate remediation activities, ensuring timely implementation of security measures to mitigate the impact of the incident.

Vulnerability coordination

• Management and configuration of the vulnerability management tool Coordinate the ongoing identification of vulnerabilities across the company’s IT infrastructure.
• Develops and implements vulnerability remediation plans that outline the steps required to address vulnerabilies.
• Manage the vulnerability and operational cyber risk register.
• Coordinate the patch management in accordance with the company’s vulnerability management policy.

Documentation and Reporting

• Prepare detailed incident reports outlining the incident’s timeline, impact, response actions taken, and lessons learned.
• Prepare weekly and monthly operational reports.
• Chair weekly and monthly cyber operations meetings

Continuous Improvement

• Identify tactical improvement of controls, technologies, and processes.
• Conduct thorough post-incident analysis to identify areas for improvement in incident response processes.
• Establish a feedback mechanism with THUNGELA, 3rd parties and internal teams to gather insights for continuous improvement.
• Manage implementation of findings, improvements, and assessment outputs

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Responsibilities:

Incident Coordination

• Coordinate incidents until closure.
• Act as the primary point of contact for incident alerts generated by the SOC.
• Analyse incidents to determine best course of action.

Client Engagement

• Serve as the liaison between the company, its Service Providers, and the SOC, facilitating clear communication on incident details and response actions.
• Engage with internal teams, client representatives, and third-party vendors to coordinate incident response efforts.

Remediation Execution

• Facilitate and coordinate remediation activities, ensuring timely implementation of security measures to mitigate the impact of the incident.

Vulnerability coordination

• Coordinate the ongoing identification of vulnerabilities across the company’s IT infrastructure.
• Develops and implements vulnerability remediation plans that outline the steps required to address each identified vulnerability.
• Coordinate the patch management in accordance with company’s vulnerability management policy.

Documentation and Reporting

• Contribute to detailed incident reports outlining the incident’s timeline, impact, response actions taken, and lessons learned.

Continuous Improvement

• Conduct thorough post-incident analysis to identify areas for improvement in incident response processes.
• Establish a feedback mechanism with the company, 3rd parties and internal teams to gather insights for continuous improvement.

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Responsibilities:

• Daily Bookkeeping
• Overseeing Accounts Payable (not doing).
• Overseeing Accounts Receivable (not doing).
• Overseeing Invoicing (not doing).
• Accruals recording and management.
• Weekly reporting of Profit and Loss.
• Cash Flow Management.
• Cash Flow Reporting.
• Sales Tax prep and submission.
• Annual Forecasting with monthly reviews.
• Biweekly payroll recording.
• Payroll exchange account.
• Maintaining systems of account and chart of accounts (in QuickBooks Online).
• Manage intercompany accounting (TGD / TGD / GMN).
• Consolidation of group financials (TGD / TGD / GMN).
• Prepare income tax documents for external tax accountant.
• Communicate with external tax accounting as needed and provide info to him/her as needed.
• Perform ad hoc tasks for reporting to management and other departments such as analytical spreadsheets in profitability.

Qualifications:

• A. Degree

Experience:

• 1 to 3 years’ experience

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Responsibilities:

• Gather and compile technical requirements.
• Drafting and maintenance of solutions architecture diagrams.
• Present and obtain solution design approval at relevant architecture or quote forums.

Cloud and Infrastructure Designs:

• Architect end-to-end infrastructure solutions that meet business and technical requirements.
• Design and implement cloud-based solutions, ensuring seamless integration with on-premises infrastructure.
• Optimize cloud architecture for performance, cost, and security.
• Design scalable, secure, and highly available solutions.
• Deliver health checks on implementations to ensure alignment to Architecture.

Technical Leadership:

• Provide technical leadership and guidance to development and operations teams.
• Stay current with emerging cloud and infrastructure technologies as well as industry best practices.
• Present new technologies for use cases in solution architecture approval forum.

Security and Compliance:

• Implement and maintain security controls, IAM policies, encryption, and compliance frameworks.
• Ensure that the cloud environments adhere to industry-specific compliance standards.

High Availability and Disaster Recovery:

• Design and implement high availability and disaster recovery solutions.
• Develop and test failover and backup procedures.
• Develop disaster recovery strategies to minimize downtime.

Capacity Planning:

• Conduct capacity planning and performance analysis for infrastructure components.
• Develop strategies for scalability and flexibility to accommodate future growth.

Collaboration:

• Work closely with cross-functional teams, including development, operations, and security, to ensure cohesive and efficient solutions.
• Act as a technical advisor on infrastructure-related matters.

Documentation:

• Create and maintain comprehensive documentation for infrastructure solutions, including architecture diagrams and configuration details.
• Collaboration with business IT teams to ensure business implementation aligns to architectural design and the company standards.
• Assist to ensure that solution documentation and solution packs are updated upon solution / project implementation.
• Assist in troubleshooting project and BAU incidents.
• Coordination of technical tasks in BAU initiatives or business projects and ensuring delivery of tasks

Knowledge:

• Architecture Principles
• Data Centre Services
• VMware, SAN, AIX, Windows, Linux
• Defense in Depth
• Perimeter Security
• Server concepts and technologies
• Firewall concepts and Firewall rules
• Reverse Proxy services
• Load Balancing
• Disaster Recovery
• High Availability and clustering concepts
• Network VLANs and routing
• Application hosting
• Cloud Services
• Understanding of Financial concepts

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Key roles and responsibilities:

• Stakeholder analysis, engagement plan and management.
• Change impact assessment, mitigation tactics and management.
• Develop and execute a change management plan.
• Evaluating the impact of planned organizational change.
• Identifying risks and developing risk mitigation tactics.
• Identifying and managing anticipated resistance to change.
• Lead the change management work stream methodology / process.
• Develop and execute communication plan (including content creation) relevant to change initiatives.
• Defining success metrics and measuring performance against these.
• Business readiness assessments and mitigation actions.
• Where required, involvement and management of training related activities.
• Providing coaching to employees at all levels.
• Providing reporting and other updates to management and project teams.

Knowledge, skills and attributes:

• Strong and broad understanding of the industry, relevant disciplines and digital products
• A solid understanding of how people go through a change and the change process.
• Ability to build and maintain strong relationships.
• Ability to influence and drive prioritization.
• Displays drive and is a champion of change.
• Customer-centricity
• Excellent communication skills
• Ability to enlist and align product owners to embrace digital and new ways of working.
• Able to articulate how digital technologies can drive business value.
• Excellent organizational skills
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Resilient and tenacious with a propensity to persevere.
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Ability to coach and mentor a team
• Ability to manage and lead a team.

Required academic qualifications and certifications:

• Relevant Bachelor’s and/or Post-graduate degree with outstanding record of academic achievement
• Project management certification (advantageous)
• Change management certification