Jobs Available at MRI Software

Responsibilities:

• Collect, process, and clean data from different sources.
• Perform data manipulation and migration tasks across various databases and platforms, including Salesforce.
• Develop, maintain, and manage advanced reporting, analytics, dashboards, and other BI solutions.
• Use statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Translate and match complex data sets, perform account mapping, and deduplicate data.
• Conduct thorough data analysis to help our team make informed decisions.
• Leverage ETL tools and SQL for data extraction and analysis.
• Document specifications for business intelligence reports, dashboards, or other outputs.
• Collaborate with cross-functional teams to develop and refine data analytics processes.

Requirements:

• Bachelor's degree in Mathematics, Economics, Computer Science, Data Management, Statistics, or a related field.
• Proven work experience on Data management, Data Extraction, Cleansing, normalization and validation.
• Proficient in PowerBI, DAX and creating dashboards or reports.
• Experience in data migration, translation, matching, and deduplication across various databases and platforms, including Salesforce.
• Strong knowledge of ETL tools and Advanced SQL.
• Understanding of data warehousing and data cleaning.
• Excellent analytical skills and ability to derive insights from data.
• Strong communication and presentation skills, both written and verbal.

Preferred:

• Advanced degree in a related field.
• Professional experience with data visualization tools (such as Tableau or Power BI).
• Certifications in Salesforce or other relevant platforms.
• Familiarity with agile methodologies.
• Experience working in a remote team setting.

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RESPONSIBILITIES:  

• Interacting with prospects and clients to prepare Professional Service estimates 
• Assisting with the planning and scheduling of resources for project work 
• Analysing projects and reporting on progress and status 
• Preparing consultants for project delivery 
• Create professional services contracts using MS Excel and MS Word 
• Ensure consultants and managers are in position to be successful 
• Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems 

REQUIREMENTS:  

• Bachelor’s degree 
• Extremely proficient with MS Office 
• Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction 
• Excellent organization, time management, and communication skills. 
• Can work effectively in cross functional teams. 
• Responsive to the needs of our customers. 
• Self-motivated and energetic. 
• Comfortable and capable multi-tasking. 
• Interested in moving-up in the organization. 

Additional desired skills include: 

• Familiarity with Oracle OpenAir, Salesforce.com, and Power BI. 

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• As a Client Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our worldwide client base, and provide an incredible client experience every day. In this position, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on YOU to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Skills & Other Requirements:

• Previous experience in customer service, technical support experience preferred
• Bachelor’s degree or equivalent work experience
• Client focus and a passion for support
• Creative and curious trouble shooter
• Strong organization and time management skills
• Aptitude for technology 
• Professional communication skills