D365 Support Engineer at Motus Aftermarket Parts

Job Description

• Motus Aftermarket Parts is searching for a D365 Support Engineer to join the IT Applications team at Meadowview head office. The IT Applications Support function ensures the stability, efficiency, and optimal performance of business-critical ERP applications across Motus Aftermarket Parts.
• This role provides timely technical support, troubleshooting system, and user assistance, while collaborating with internal teams and external vendors to resolve application issues and implement enhancements.
• Through proactive monitoring, maintenance, and continuous improvement, the function supports operational excellence, enables informed decision-making, and contributes to MAP’s digital transformation and business objectives.

Requirements:

Education

• A degree in IT, Business, or similar.
• MS D365 Fundamental Certification.
• MS D365 Supply Chain Management Functional Consultant Certification.
• MS D365 Core Finance and Operations Certification.
• MS D365 for Retail Certification.

Experience – Minimum 2 Years Required

• Hands-on D365 Finance and Operations system administration across multiple modules, including General Ledger, Accounts Payable/Receivable, Purchasing, Sales, Fixed Assets, Inventory Management, Advanced Warehouse, Financial Reporting, Data Management, and System Administration (Workflow/Security Configuration).
• Proven ability to create requirement specifications based on architecture, design, and ERP business processes.
• Experience with new implementations, upgrades, migrations, super user training, and pre- and post-go-live support activities.
• Strong technical or functional knowledge in integrations, proactive Azure issue monitoring, Dynamics LCS monitoring, and Microsoft 365 Copilot.

Key Responsibilities:

Systems Administration Support

• Provide administrative and functional support for D365F&O across all modules.
• Perform system monitoring, configuration updates, and error management.
• Manage security roles, workflows, and conduct UAT/regression testing.
• Support and troubleshoot third-party integrated applications.

Collaboration

• Work closely with business stakeholders and functional teams to translate requirements into system configurations.
• Train super users and support existing users with system functionality.

Documentation & Reporting

• Prepare user documentation, training materials, and functional requirements.
• Ensure compliance with IT policies and procedures.

Competencies

Knowledge

• Microsoft Dynamics 365.
• Azure DevOps.
• Microsoft D365 LCS.
• Microsoft D365 Copilot.

Skills

• System administration and proactive monitoring.
• DevOps task and bug management.
• Legacy system support (optional).

Behavioral Attributes

• Strong analytical and problem-solving skills.
• Attention to detail and structured approach.
• Ability to work under pressure and adapt to changing priorities.
• Excellent time management and multitasking ability.
• Team player with strong collaboration skills.
• Customer service orientation.