Damages Manager (Warehouse Manager) at JD Group

Responsibilities

• Network modelling and optimisation
• Fleet utilisation optimisation
• Fleet maintenance/repair management
• Returns Management
• Credit and Collections Management
• Complaint Management
• Fleet cost control
• Logistics Inventory Management
• Business acumen
• Building capacity
• Customer Service Applications
• Resource Management
• Judgement and decision-making
• Team human resources
• MS Excel/Access
• Warehouse applications
• Transport Applications
• Logistics planning
• Logistics cost and demand analysis
• Logistics provider contract execution
• Logistics provider performance and relationship management
• Warehouse management
• Returns Management
• Products and Service Knowledge
• Distribution Safety / Responsible Care
• Customer service-inventory management
• Transportation principles
• In–depth knowledge of JD Group policies, practices, processes and systems
• Understanding of the JD Group operating model
• Express and implied ethical responsibilities
• Integrity and Values
• Customer Orientation
• Engaging Diversity
• Leading change
• Emotional Maturity
• Personal resilience
• Attention to detail

Qualifications

• Relevant logistics certificate with 2-3 years transportation management, reverse logistics or customer service experience, or 5 years general Supply Chain experience