Data Center Technicians Manager at Microsoft

Required Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
• 1+ year(s) experience directing, supervising, or managing others.
• Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Associate degree in Computer Science or related field and/or equivalent work experience.
• 4+ years’ experience supporting IT equipment or related technology.
• 3+ years’ experience working in a production, mission-critical 24x7x365 data center environment.
• Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
• 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.

 Responsibilities

• Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.
• Accountable for overall data center service compliance and quality.
• Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies. 
• Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
• Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.
• Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.
• Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines. 
• Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.
• Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.
• Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.
• Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.
• Embody our culture and values.