Data Consultant, CRM at Standard Bank Group

JOB DESCRIPTION

• The CRM Data Consultant's key objective is to manage and enable the usage of client data within Client Coverage, as well as the data generated from the CRM processes. The requirement is to design key data processes, enable data governance and ensure data quality. Client data and portfolio user data is critical to ensure accurate MI reporting. This role will also include taking on the responsibilities of data steward for Client Coverage and ensure the latest Salesforce data model meet Group and CIB requirements.

QUALIFICATIONS
Qualification:

• First Degree in Banking or Commerce
• 4 years experience in a similar data environment (preferably CRM-related data)
• 4 years experience in a similar data Management (Quality and Governance) environment.
• Salesforce Data Architecture will be an advantage.
• Experience working within a bank.
• CRM process management such as onboarding
• Proficient in Excel especially v-lookups and pivot tables

Experience Required: 

• 5-7 years' experience in leading client engagements at senior management and executive level, illustrating business acumen and understanding of corporate and operational strategy and execution.
• 5 - 7 years' experience in conducting, collating and reviewing detailed financial and / or valuation analysis and preparing client documentation (presentation books, presentations, memoranda, and other presentation materials) to share insight and create client value. 
•  3-4 years' experience in collaborating with various teams (product and risk) across Standard Bank Group, to deliver comprehensive client experience.
• 3- 4 years' experience in the client service environment, dealing with customer complaints, queries and requests timeously and effectively. Experience in driving cross sell and delivering client and portfolio revenue growth.
• 5-7 years' experience in risk management and fulfilling the role of "first line of defense" Build an understanding of the regulatory environment for a relevant sector in which CIB operate to ensure compliance and mitigate risk. 

ADDITIONAL INFORMATION
Behavioural  Competencies:

• Team Working
• Understanding People
• Client Servicing
• Client Knowledge
• Client Retention

Technical Competencies

• Client Business Case
• Financial Analysis
• Data Analysis
• Business Development
• Producing Output