Data Specialist at Nexio

The Data and Configuration Analyst is responsible for providing administrative and technical insights from data, applications and systems. The role also requires the resolution and input of all user administration access to systems and permissions of such, all of which must be completed within an agreed timeframe. In addition, the analyst must be an effective communicator and be able to communicate at all levels.

SCOPE OF WORK: DELIVERABLES, RESPONSIBILITIES AND ACTIVITIES

• Data mining and filtering and analysis of raw data.
• Create and present views from data
• Making use of Incident management systems to find efficiencies from data and make recommendations re the implementation thereof
• Investigation of any configuration related anomalies. Taking corrective actions on a case by case, provide investigation and escalation to higher level
• Perform bulk loads of CI data relevant to the area of responsibility.
• Analyze CI and security data and create views for consumption by operational teams and management
• Interact with vendors when required.
• Extract and analyze data from various sources.
• Produce reference data for use by operational teams and management
• Completing/contribution to reporting
• Completing/contributing to service or process documentation
• Communicate and where approved, ensure implementation of improvements/automation on processes on a continuous basis.
• Execute daily health checks.
• Daily report on overall system statuses (inter alia asset and security systems)

Qualifications and Experience Requirements

• ITIL v4 Foundation Certification understanding will be advantageous
• 5 years’ experience working with data, producing views and making efficiencies in a multi-disciplined IT environment
• Must be familiar with Service management issues and practices
• Experience in using structured methodologies for the analysis, design, implementation, and evaluation purposes
• Experience with EIT software applications (specifically Excel, Power BI or any other data ingestion and analysis software)
• Exposure to ITSM (Remedy) tools will be advantageous
• Exposure to BO reporting and or report writing skills
• Understanding of structured data systems and data analysis view software 

 Personal Attributes and Skills Required

• Must have vehicle and valid driver’s license
• Attention to detail
• Ability to think and interact logically.
• A natural curiosity.
• The ability to work in a team and to be proactive around self-learning.
• The ability to work under pressure and to tight deadlines.
• Assist with additional tasks given to the team.
• Interpersonal skills.
• Good judgment skills.
• Good communication skills.
• Behavioral traits such as attitude, motivation, and time management.
• Be prepared to work irregular hours if required.

Closing Date 31 May 2023