DC Controller - Jewellery DC at TFG (The Foschini Group)

Job Description
Key Skills

• Strong attention to detail and operational accuracy
• Analytical and critical-thinking ability
• Ability to manage high volumes, multiple priorities, and competing demands
• Proactive, resilient, and adaptable approach to change
• Professional, confident, and positive leadership presence

Behaviours & Competencies

• Readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Effectively works with others to achieve shared goals
• Conveys information and communicates ideas in a clear, concise and impactful manner
• Confronts and tackles challenging situations with courage
• Understands, anticipates, and meets the needs and expectations of customers
• Consistently makes timely, well-rounded and informed decisions
• Accurately perceives and reflects on personal strengths and areas of development
• Effectively plans, organises and directs the activities of self to achieve desired outcomes
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
• Takes accountability and ensures others are held to account on agreed upon performance targets
• Understands and applies financial concepts and principles to make informed financial decisions
• Embraces an open mind-set which considers global issues, trends and opportunities
• Inspires trust and gains the confidence of others by displaying honesty and integrity
• Openly engages and interacts with others, builds rapport, and establishes positive relationships
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Effectively navigates and resolves conflict and disagreements in a constructive and productive manner
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Assesses and improves the efficiency, effectiveness, and quality of various work processes
• Effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives
• Effectively and creatively uses available resources to overcome challenges, solve problems, and achieve desired outcomes
• Effectively adjusts their behaviour, approach, and decision-making based on the situation
• Leverages new technology to enhance productivity, improve problem-solving, and support business growth
• Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Responsibilities

• Oversee and control pre-receiving and inbound processing functions within the Distribution Centre to ensure accurate, timely, and efficient flow of stock
• Manage and coordinate inbound purchase order (PO) volumes, ensuring effective prioritisation and alignment across multiple DC departments
• Provide operational and leadership support to the Process Manager, who oversees Inbound, JMRD, and Watch Workshop areas
• Lead, coach, and support Supervisors, Clerks and operational staff within the area to ensure productivity, accuracy, and compliance
• Monitor operational performance, identify risks or bottlenecks, and implement corrective actions to maintain stability during high-pressure periods
• Ensure adherence to DC operational controls, processes, and compliance standards
• Support continuous improvement initiatives to enhance throughput, coordination, and operational efficiency
• Act as a key point of stability and leadership in an agile, fast-changing environment, ensuring seamless operations despite shifting priorities
• Driving teams to meet and exceed daily and weekly performance targets;
• Planning and managing the flow of information and merchandise across and through teams withing available processing space;
• Liaising with line-managers and business units allocations and priorities
• Managing performance, training and development;
• Ensuring compliance with Group Logistics Best Operating Practice (BOP) standards;
• Identifying and proposing solutions for operational inefficiencies;
• Summarizing daily activities into weekly reporting and incorporating key performance areas.

Qualifications
Completed qualification in one of the following (or a related field):

• Supply Chain Management
• Logistics Management
• Operations Management
• Business Management
• Industrial Engineering
• Proven experience in a Distribution Centre, warehouse, or logistics environment, preferably within inbound, returns, or operational control functions
• Strong understanding of DC processes, workflow coordination, and operational controls
• Demonstrated leadership or supervisory experience, with the ability to support teams and managers across multiple functional areas
• Strong organisational, analytical, and problem-solving skills
• Proficiency in MS Office (Excel is essential; Word and PowerPoint required)
• Experience working with warehouse management systems (WMS) or related operational systems will be an advantage,