DC- Life -Team Leader Telesales - KZN (Park Square) at Discovery Limited

Job Description

• The successful candidate will be expected to lead, manage, and guide a team of Life telesales consultants to reach the required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 13 Life telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountable for teams' overall sales targets
• Assessment of consultant's calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate, and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

Essential Requirements

• Grade 12 – essential
• 4 years outbound/ Inbound experience
• 3 years Team Leader/leadership experience 
• Proficient in English (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits

Advantageous Requirements

• Bi-lingual – advantage (writing, reading, speaking)
• B COMM or related degree will be advantageous