Career Vacancies at Discovery Limited

Job Description

• The successful candidate will be expected to lead, manage, and guide a team of Life telesales consultants to reach the required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 13 Life telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountable for teams' overall sales targets
• Assessment of consultant's calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate, and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

Essential Requirements

• Grade 12 – essential
• 4 years outbound/ Inbound experience
• 3 years Team Leader/leadership experience 
• Proficient in English (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits

Advantageous Requirements

• Bi-lingual – advantage (writing, reading, speaking)
• B COMM or related degree will be advantageous
   

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Job Purpose 

• The Business Analyst (HR Analytics) is responsible for providing data-driven insights and analytics to support HR decision-making processes. This role focuses on analysing remuneration, annual leave trends, exit interviews, stay interviews, and developing comprehensive and accurate people dashboards.

Areas of responsibility may include but are not limited to: 
Data Analysis & Reporting: 

• Track and maintain the integrity (completeness and quality) of people related data
• Remuneration
• Analyse data to identify trends, anomalies and opportunities for improvement
• Provide input to Bank Board and Remco reports
• Complete income differential analysis and recommendations
• Regularly review variable monthly pay (actual vs budget) and provide input on recalibration of targets
• Analyse overtime trends to manage costs and identify root causes
• Complete quarterly Stats SA reports
• Analyse exit and stay interview data to identify key drivers of employee turnover and retention
• Track usage of annual and sick leave, trends and risks to ensure optimal workforce planning and compliance
• Develop and maintain an Exco “People dashboard” to provide real-time insights using HR metrics
• Identify trends and development needs based on IDP’s
• Ad-hoc reporting based on business requests
• Design standard reports for line managers and HR through Smart People
• Submit regulatory reports e.g. Employment Equity, Annual Training Report and Workplace Skills Plan
• Monitor and report on working model adherence

Stakeholder Collaboration:

• Work closely with business and the HR team to understand their data needs and provide relevant insights
• Collaborate with IT and data management teams to ensure data integrity and accuracy
• Act as liaison with the central People team on data and system issues and enhancements
• Present findings and recommendations to senior management and other stakeholders.

Process Improvement:

• Identify and implement process improvements to enhance data collection, analysis, and reporting
• Develop and maintain documentation for data analysis processes and methodologies
• Feed back into onboarding, promotion and other processes on Smart People to ensure that the data stays clean and consistent

Compliance & Best Practices:

• Ensure compliance with data privacy regulations and company policies
• Stay updated on industry best practices and emerging trends in HR analytics

Education and Experience 

• Bachelor’s degree in mathematics, finance, statistics, or related analytical field
• 3 to 5 years’ experience in Analytics, using Excel, PowerBI and similar tools
• Exposure to remuneration analytics would be advantageous
• Strong analytical and quantitative skills, including proficiency in data analysis tools and techniques

Personal Attributes and Skills 

• Excellent communication and interpersonal skills, with the ability to work collaboratively across departments and levels
• Detail-oriented with a high level of accuracy
• Mature with high EQ and ability to work with confidential information
• Must be able to navigate ambiguity and work across multiple systems

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Key purpose

• The vacancy is for an intermediate Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for the Discovery Bank business according to high-quality standards.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs for predominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Develop storyboards (only) for digital training material, which will be sent to a multimedia designer to create online courses, videos, podcasts, infographics, and animations in the specific software.
• Consult with stakeholders across various business areas and gather information in relation to key learning and development needs and requirements.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Maintain material and ensure best practice guidelines are followed across the areas.
• Monitor and evaluate effectiveness of training to ensure optimal learning and development.

Competencies

• Extensive experience in the application of the 6Ds methodology.
• Creative and innovative.
• Very good command of the English language.
• Demonstrate strong instructional writing skills.
• Attention to detail.
• Good project management skills.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry.
• Good report writing skills.

Experience Required

• 2 years or more experience as an Instructional Designer at an Intermediate level.
• Banking or financial services industry experience.
• Education and training qualification (ETDP), specifically Design and Development.

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Job Purpose

• Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• A minimum of 2-3 years experience in the financial services industry. Preferably in a client-facing role as a Financial Advisor or Broker Consultant.
• Knowledge of Adult learning principles
• Training or facilitation experience is an added advantage.
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification or NQF 6 financial planning qualification will be considered if additional experience is present.
• Training qualification (Train The Trainer or ETDP) - an added advantage
• Sound working knowledge of Discovery products suite ( Life, Invest, Health, Insure , Bank and Vitality) will be an added advantage.

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.