DC Systems Supervisor | Ndabeni - Western Cape at TFG (The Foschini Group)

Job Description

• The DC Systems Supervisor is responsible for the end-to-end management of systems, technical support, and administrative governance across both Distribution Centres within the Ndabeni Hub.

The role ensures:

• System stability and operational continuity across dual DC environments
• Effective governance of user access, financial transactions, and reporting
• Alignment of systems execution with operational throughput requirements
• This position reflects an expanded scope, coordinating multiple functions and ensuring consistency across both DCs at the Ndabeni Hub.

Responsibilities
Systems & Operational Control

• Oversee allocation processes, pick wave execution, reroutes, and recalls
• Ensure uninterrupted outbound operations through proactive issue resolution
• Maintain alignment between systems activity and operational priorities

Systems Governance & Access Management

• Manage WMOS/WMS user access, roles, and permissions
• Conduct regular access audits and ensure compliance with governance standards
• Maintain system integrity and audit readiness across both DCs

Technical Support & Infrastructure

• Ensure availability and functionality of DC hardware (RF devices, printers, PCs
• Coordinate issue resolution with IT and Engineering teams
• Drive preventative maintenance to minimise system downtime

Financial & SAP Administration

• Manage SAP and Coupa processes including purchase orders, journals, and cost tracking
• Ensure financial accuracy and adherence to month-end deadlines
• Administer supplier conformance and cost recovery

Reporting & Analytics

• Produce and validate operational reports, dashboards, and stocktake results
• Provide insights to support operational and stock management decisions
• Ensure reporting accuracy and compliance with audit standards

Consumables & Cost Management

• Manage procurement and stock levels of consumables, PPE, and operational materials
• Liaise with vendors to ensure service delivery and cost efficiency
• Prevent stockouts while minimising excess spend

Stakeholder Coordination

• Support cross-functional activities including training, meetings, and operational events
• Act as the primary systems interface for DC stakeholders
• Support operational readiness during peak periods, new store enablement, and projects

Team Leadership & Supervision

• Provide daily oversight and guidance to a small support team, ensuring tasks are effectively allocated and completed in alignment with operational priorities
• Coach and mentor direct report(s) to develop their skills and maintain high performance standards, including on-the-job training and regular feedback
• Monitor the team’s workflow and output, addressing any issues promptly to maintain efficiency and quality

Qualifications

• Minimum of a Matric qualification
• Certification in Supply Chain, Logistics, or related field is advantageous
• Minimum 5 years’ experience in a logistics environment is essential
• Minimum 3-5 years’ experience in systems administration, training and user support is essential
• Minimum 3-5 years’ experience in SAP Administration is essential 
• Strong knowledge of warehouse management processes and systems is essential
• Experience in UAT and end-user training is advantageous
• Prior experience in supervising or leading a small team is advantageous

Skills: 

• Warehouse Management Systems expertise
• SAP and Coupa administration knowledge
• Strong analytical and reporting capability
• Problem-solving and troubleshooting skills
• Financial administration and cost control awareness
• Stakeholder engagement and coordination skills
• Ability to operate under pressure in a high-volume environment

Behaviours: 

• Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges 
• Adhering to Standards - Ensures quality and compliance in the delivery of their work
• Continual Improvement - Actively seeks opportunities to continually improve processes 
• Meeting Customer Expectations - Consistently delivers exceptional customer service 
• Planning & Organising - Uses a structured approach to effectively manage tasks