Dealer Sales Consultant at Badger Holdings (Pty) Ltd

Key tasks and responsibilities

The Group’s Sales consultant will:

• Obtains client information by making calls to dealers or F&I’s and informing clients about the products and services offered.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by (entering) capturing correct client information; inclusive of premium confirmation and transferring to Underwriting (confirming pricing).
• Informs clients by explaining procedures; correctly answering questions and providing information.
• Maintains communication by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Accomplishes sales and organization mission by completing related results as needed.
• Contact businesses or private individuals by phone.
• Ensure & Communicate sales scripts to persuade potential customers to purchase a product or service.
• Describe products and services and correctly respond to questions.
• Solve all basic and some complex client queries or problems and re-route more complex problems to a relevant person (another area) or department.
• Have an in-depth knowledge of the company’s products and be able to take the customer through the sales process as well as obtaining customer information.
• Obtain possible customer leads and maintain customer/potential customer data bases.
• Follow up on initial contacts and build relationships with dealers or F&I’s.
• Achieve agreed closing or conversion ratios and sales

Requirements

Educational Requirements:

• Matric or equivalent, a tertiary qualification will be an advantage
• Proficient in relevant computer applications and call centre systems
• Good typing skills
• Excellent organisational skills, ability to multi-task
• Excellent oral and written communication skills
• Ability to work under pressure and be flexible as part of a team
• Attention to detail and deadlines (essential)
• Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
• Ability to prioritise and manage own workload amid conflicting demands and busy work periods.
• Ability to think ahead and anticipate needs before they arise
• Ability to exercise discretion in dealing with confidential or sensitive matters