Account Manager (ZA-Based) at 2U

What We’re Looking For:

• The Account Manager (or Growth Account Manager) is a commercially-driven role designed to nurture and expand our high-volume "Bronze" client segment. You will act as the primary point of contact for a dedicated book of business, balancing proactive relationship management with a sharp focus on revenue growth. Your mission is twofold: to ensure high retention through seamless renewals and to identify opportunities for account expansion via upsells and cross-sells. This is a fast-paced, high-impact position perfect for a motivated professional looking to master the art of account management. The role is client facing and may require regional travel. 

Responsibilities Include, But Are Not Limited To:

• Revenue Ownership: Meet or exceed annual target for renewals and expansion revenue (upsells) within your assigned book of business. 
  • Annual revenue expectations between $500,000 - $800,000. 
  • Average account size: $15,000.
• Contract & Opportunity Management: Manage the end-to-end renewal process, from initial outreach and negotiation to the final execution of contracts. This includes: 
  • Proactive Retention: Monitor account health and engagement metrics to identify "at-risk" customers early, executing save-strategies to minimize churn.
  • Expansion Identification: Conduct regular commercial "check-ins" to uncover business needs.
• Relationship Advocacy: Act as the voice of the customer internally, ensuring that smaller accounts still receive high-quality service and that their feedback reaches the product team.
• Pipeline Accuracy: Maintain a clean and up-to-date CRM (Salesforce), ensuring all forecasts, activity logs, and deal stages are accurately documented.
• Process Efficiency: Utilize automation and scaled communication tools to effectively manage a high volume of accounts without sacrificing the personal touch.

Things That Should Be In Your Background:

• 3 - 4  year business related qualification
• 5+ Years account management or business development experience in a B2B environment - preferably SAAS technologies; IT; or online education
• Experience dealing with, and successfully, influencing high senior executives
• Ability to multitask, manage projects and work under pressure
• Excellent interpersonal, leadership, negotiation skills and creativity
• New business development experience; or Account Management experience
• Excellent verbal and written communication skills
• Basic data analysis skills
• Willingness to travel internationally & domestically
• Drivers license