Job Openings at Weaver Fintech Ltd

• Are you a confident and analytical Campaign Planner/ Specialist who has experience in the financial services sector? Have you had proven success in acquiring and retaining customers with a view of maximizing ROI to meet business growth objectives? If your passion is to drive trade and influence sales - then here is your next challenge!

More about the role:

• Maintain the campaign acquisition, retention & ad hoc plans to ensure that they meet the business strategic objectives.
• Ensure marketing campaign implementation is timeously dispatched, monitored & reported on with changes identified timeously for re-forecasting and adjust accordingly.
• Execute product take-to-market and awareness plans with a digital-first, customer-centric hat on
• Provide insightful reporting & analysis for weekly sales, monthly management reports, marketing reviews, quarterly concepts, and ad hoc requests.
• Drive organic growth through innovation.
• Engage and challenge the different business units to improve the volume of new customers as well as funnel conversion.
• Work with/challenge the creative team to timeously deliver campaigns that “meet the brief”.
• Implement and monitor campaigns and channel performance to achieve GWP & new customer count targets, taking proactive actions to improve any underperformance.
• Leverage relationships with operations for great marketing offers, incentives & other mechanisms to assist with driving sales team targets.
• Drive process improvements in campaign execution and collaborate with project teams including business analytics to improve systems and processes in the area.
• Develop A/B Testing & cost-effective pilots to find new opportunities to drive sales.
• Understand the investment influence to drive a digital-first strategy to achieve campaign objectives.
• Take accountability for an action development plan with an entrepreneurial spirit.
• Live company values by displaying them every day.

More about you: Experience & Skills

• A Business Science / BCom / Finance / Stats / Marketing Degree 
• Minimum of 2 years' experience within a planning/ specialist role (preferably within the financial services industry)
• Passionate about data, insights, and analytics
• Excellent cross-functional team management skills
• Advanced Microsoft Excel skills
• Digital orientation
• Affinity with numbers
• Commercially minded.
• Data orientation
• Attention to detail.
• CX journey mapping and funnel analysis

Deadline:27th February,2026

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Job Description

• Weaver Fintech is a purpose‑driven, data‑centric FinTech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data‑driven decision‑making across the business. Join us in a collaborative, high‑growth environment where your work makes a real impact.

What you will love doing in this role

End-User Support & Service Delivery

• Provide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.
• Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.
• Proactively follow up on outstanding tickets and communicate effectively with users to manage expectations.
• Provide on-site and remote support across multiple locations, including head office and retail stores.
• Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.
• Set up and support user accounts, email configurations, and access to business applications.
• Escalate unresolved issues appropriately and follow through until closure.

 Device Management & Technical Maintenance

• Install, configure, maintain, and troubleshoot hardware and software systems on end-user devices.
• Perform upgrades, patches, and routine maintenance across all user-facing systems.
• Monitor performance of IT assets and proactively resolve potential failures.
• Maintain IT asset inventory, including issuing, tracking, and recovering devices.
• Support imaging and deployment of new equipment using enterprise tools and automation where applicable.
• Maintain hardware standards and ensure devices meet business and security requirements.

 Operational Procedures & Documentation

• Adhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.
• Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.
• Ensure timely and accurate completion of incident reports and change documentation.
• Contribute to process improvement initiatives and support ITIL-aligned practices.

 Retail & Finance Environment Support

• Maintain IT operational readiness for all retail showrooms and finance departments.
• Troubleshoot and support POS systems, network connectivity, and device-related issues in stores.
• Work closely with infrastructure and network teams to resolve store-related technical incidents.
• Support HSE, compliance, and PCI-related policies through proper device configuration and controls.

 Standby, After-Hours & Project Support

• Participate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.
• Provide on-site support during critical business events, activations, and seasonal peak periods.
• Support IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.
• Assist with testing, deployment, and post-implementation support of new technologies.

 What we will love about you

• Proactive and solutions-driven mindset.
• Strong communicator with excellent facilitation and presentation skills.
• Can-do attitude, self-motivated and thrives working independently.
• Well-organised, with strong planning and coordination abilities.
• Comfortable working under pressure in a fast-paced, changing environment.

 What you’ll need to do this role

• Grade 12 (National Diploma – Advantageous)
• 3 years + Service Desk and or Desktop Support Experience
• ITIL certification and / or experience
• CompTIA Certifications such as A+ and N+
• Microsoft Certifications such as MCSA
• A valid driver’s license 

Deadline:18th March,2026

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• The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle and have a track record of delivering changes, enhancements, and new functionality.

More about the role:

• Serve as a technical lead contributing to and directing the efforts of development teams.
• Contribute to the ongoing evolution of the existing portfolio of applications and services.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary.
• Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.
• Support and maintain production system(s) as required.

More about you:

Experience & Skills:

• National Diploma or bachelor’s degree with Information Technology or Computer Science.
• Minimum of 5 years' working experience as a C# .Net developer(note preferred technical skills below).
• 3+ years in financial services and/or fintech experience is advantageous.
• Proven track record in working with agile team sand successfully delivering agile based software projects.
• Broad experience designing, programming, and implementing large information systems.

Preferred Technical Skills:

• C#, .Net Core, WebAPI’s, jQuery/ JavaScript/ JSON, HTML/ CSS, Gitlab, Visual Studio, MS SQL Server.
• Message Queuing (RabbitMQ, SQS, MQS or other)
• AWS native cloud services (e.g. EKS)
• Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD.
• Understanding of Continuous Integration and DevOps practices
• Experience with tools including ELK Stack and New Relic.

Attributes & Behaviors:

• Ability to provide in-depth evaluation and analysis of unique complex technological issues.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to lead others.
• Ability to exercise discretion and independent judgment in the performance of duties.

Deadline:19th March,2026

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Role Overview

• The ideal candidate for this role will be responsible for working within the Engineering development team to deliver enhancements, new initiatives and resolve live issues with a full understanding of the standard system development life cycle (define, build, test) and a track record of delivering changes, enhancements, and new functionality.

Key Responsibilities

• Deliver solutions according to the agreed project timelines.
• Adhere to coding standards defined by the technical management team.
• Ensure accurate scoping and allocation of time for development required.
• Support and maintain production system(s)
• Ensure that all support queries are logged and attend to system queries according to agreed timelines.
• Continuously identify and solve technical problems.

About You

• National Diploma or bachelor’s degree in information technology or computer Science
• Proven track record in working with agile teams and successfully delivering agile based software projects.
• Minimum of 2 years' working experience as a C# .Net developer with the following technologies: MVC, .Net Core, WebAPI’s, jQuery/ Javascript/ JSON, HTML/ CSS, Gitlab, Visual Studio, SQL Server
• 1+ years in financial services, fintech experience is advantageous
• Working with any of the following technologies will be advantageous; Message Queuing (RabbitMQ or other), Amazon native cloud services (e.g. EKS), Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD
• Understanding of Continuous Integration, DevOps and SOA

Nice to have

• Experience with tools including ELK Stack and New Relic
• Thrives in a fast-paced, dynamic environment and enjoys problem solving
• Excellent verbal and written communication skills.

Preferred Technical Skills

• C#, .Net Core, WebAPI’s, jQuery/ Javascript/ JSON, HTML/ CSS, Gitlab, Visual Studio, MS SQL Server.
• Message Queuing(RabbitMQ, SQS, MQS or other)
• AWS native cloud services (e.g. EKS)
• Unit Testing, Code Coverage, Code Metric, Containers, AWS CI/CD.
• Understanding of Continuous Integration and DevOps practices
• Experience with tools including ELK Stack and New Relic.

What We Offer

• The opportunity to work across two of South Africa’s most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• The chance to explore AI-driven design innovation as part of a forward-thinking creative team.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.

Deadline:19th March,2026

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Role Overview

• The 2nd Line Technical Support Specialist provides advanced technical support and serves as a bridge between frontline customer service and technical teams. This role focuses on resolving complex customer issues, training 1st line support staff, managing escalations to Product Owners and development teams, and liaising with third-party suppliers to ensure seamless service delivery in a fast-paced FinTech environment.

Scope

• This role covers PayJustNow and MVNO / PJN Mobile support operations, including advanced troubleshooting, technical escalations, bug tracking, third-party vendor coordination, and internal training delivery. The role requires deep systems‑level reasoning across Payments, MVNO, APIs, and third‑party integrations to efficiently diagnose issues and understand upstream/downstream impacts

Key Responsibilities
Advanced Technical Support & Troubleshooting

• Handle escalated customer queries that require technical knowledge and problem-solving skills.
• Conduct in-depth troubleshooting and root-cause analysis for complex issues across PayJustNow and PJN Mobile platforms.
• Reproduce, document, and analyze bugs or system anomalies to provide detailed reports to development teams.
• Provide technical guidance to 1st line support during live customer interactions when needed.

Training & Knowledge Development

• Train, mentor, and upskill 1st line support team members on technical processes, product features, and troubleshooting methodologies.
• Develop and maintain comprehensive training materials, knowledge base articles, and troubleshooting guides.
• Conduct regular training sessions and workshops to enhance team capabilities and ensure consistent service delivery.
• Update support documentation to reflect product changes, new features, and resolved technical issues.

Product Owner & Development Team Liaison

• Raise, track, and escalate bugs and technical issues to Product Owners and development teams with detailed documentation.
• Provide feedback on customer pain points, product gaps, and enhancement opportunities based on support interactions.
• Participate in sprint planning, bug triage meetings, and product reviews to represent customer support perspectives.
• Understand the software development lifecycle and coordinate with technical teams on issue prioritization and resolution timelines.

Third-Party Supplier Management

• Liaise with third-party vendors and service providers (e.g., payment processors, mobile network operators) to resolve technical issues.
• Coordinate with external suppliers on system integrations, API issues, and service interruptions.
• Escalate supplier-related issues and ensure timely resolution according to SLAs.
• Maintain documentation of supplier contacts, escalation procedures, and issue resolution protocols.

Quality Assurance & Process Improvement

• Monitor and analyze support tickets to identify recurring issues, trends, and opportunities for improvement.
• Contribute to the development and refinement of support processes, workflows, and escalation pathways.
• Perform quality checks on 1st line support interactions to ensure adherence to standards and best practices.
• Recommend improvements to tools, systems, and knowledge resources based on support insights.

Incident Management & Communication

• Support incident response efforts by providing technical expertise and coordinating with relevant teams.
• Document incident details, actions taken, and resolutions for post-incident reviews.
• Communicate technical issues and their status to 1st line teams, ensuring clear and timely updates.

About You

• 3–5 years of experience in customer support or technical support roles, with demonstrated progression to advanced troubleshooting.
• Experience in FinTech, financial services, or technology-driven environments is highly advantageous.
• Proven ability to troubleshoot complex technical issues and communicate solutions clearly to both technical and non-technical audiences.
• Experience training or mentoring junior team members.

Core Technical Strengths

• Advanced troubleshooting and problem-solving skills
• Understanding of software development processes and bug tracking methodologies
• Familiarity with APIs, system integrations, and third-party service coordination
• Knowledge base management and technical documentation skills
• Customer-centric mindset with excellent communication skills

What We Offer

• The opportunity to work across two of South Africa's most exciting fintech brands.
• A collaborative environment that encourages experimentation and growth.
• Professional development opportunities in technical support and FinTech operations.
• Hybrid work model with autonomy and flexibility.
• Competitive compensation and benefits within a purpose-led, growth-focused organisation.

Deadline:27th February,2026