Debriefing Manager - Transport at Shoprite Group of Companies

Purpose of the Job    

• To manage, maintain, and optimize all vehicle-installed systems and related operational processes, ensuring accurate data flow, compliant driver behaviour, and effective coordination between technical, administrative, and operational teams.
• The role also drives continuous improvement initiatives that enhance efficiency, productivity, and operational reliability. 

Job Objectives    

Fleet System Operations 

• Manage the day-to-day operation, performance, and accuracy of all systems installed in company vehicles. 
• Maintain full control of system configurations, ensuring all vehicles operate on correct and updated settings. 
• Monitor system outputs and data quality, identifying inconsistencies and driving corrective action. 

Cost and Administration Control 

• Review, verify, and approve monthly system-related costs in partnership with the Admin Manager. 
• Maintain accurate records of system usage, installations, faults, and cost allocations. 

Service Provider & Issue Management 

• Track, escalate, and resolve system-related issues with internal teams and external service providers. 
• Ensure quick turnaround on unresolved faults to minimise operational downtime. 

Installations and Deployment 

• Coordinate and schedule new system installations across the fleet. 
• Ensure installation standards and timelines are met and documented. 

Driver Performance Monitoring 

• Compile, analyse, and distribute exception reports related to driving behaviour, highlighting compliance and non-compliance. 
• Conduct corrective discussions, coaching, and disciplinary action for drivers when required. 

Accident & Insurance Information Management 

• Oversee the accurate collection, management, and reporting of all accident-related information. 
• Coordinate documentation for insurance claims to ensure timely processing and closure. 

Training and Development 

• Manage and support driver training programmes in partnership with the People Specialist. 
• Track training completion and ensure drivers meet operational competency standards. 

Debriefing Process Management 

• Oversee staff responsible for capturing, processing, and maintaining information used in the debriefing process. 
• Ensure procedures are followed consistently and that outcomes are accurately recorded. 

Innovation, Efficiency & Continuous Improvement 

• Proactively identify opportunities to streamline operations, reduce waste, and enhance system efficiency. 
• Introduce new ideas, tools, and processes that improve data accuracy, operational performance, or workflow automation. 
• Lead small-scale improvement projects and collaborate with cross-functional teams to implement innovative operational practices. 
• Stay informed on best practices, technology updates, and process innovations relevant to fleet systems and operational excellence. 

General Operational Support 

• Provide cross-functional operational support as needed to ensure workflow continuity and business efficiency. 

Qualifications    

• The minimum requirement is grade 12
• A tertiary qualification with Logistics/ Commercial/ Management subjects will be an advantage.

Experience    

• A successful track record at management level in an operations/ distribution position is essential. This responsibility should include systems management and involvement with the expense management process.

Knowledge and Skills    

• Thorough working knowledge of the tracking system as well as disciplinary  procedures.
• Good interpersonal skills at management and staff level.
• Computer literacy: A good level of Computer literacy is essential in word and excel

Closing Date    

• 2026/02/28