Debt Collector -Cape Town at Truworths

Role purpose:

• Collect outstanding customer accounts while preserving customer relationships, meeting compliance standards, and delivering consistent service.

Key Responsibilities    

• Advise customers of the total amount due (arrears plus current instalment).
• Confirm salary date and ensure alignment between salary date, promise-to-pay (PTP) date and last payment date.
• Explain relevant consequences of non-payment and benefits of making payment.
• Negotiate payment solutions, including full settlement and/or multiple PTPs (where applicable).
• Offer payment options (e.g., credit card) and explain the benefits.
• Offer debit order arrangements and explain the benefits.
• Update customer information accurately and use the correct action codes on the system.

Qualifications and Experience    

• Matric (Grade 12) or equivalent qualification.
• Strong verbal communication skills and ability to engage customers professionally.
• Computer literacy (email, basic MS Office) and ability to work on systems while on calls.
• Ability to work shifts as required by the business.
• Reliable transport or ability to commute for shift work (where applicable).

Advantageous

• Debt collection and/or call centre experience.
• Exposure to collections systems, CRM and/or dialler platforms.
• Experience working in a KPI-driven environment.

Competencies    

• Target-driven with the ability to work toward daily/weekly KPIs.
• Resilience and persistence; able to maintain quality under pressure.
• Strong negotiation and problem-solving skills.
• Attention to detail and strong administration/follow-through.
• Integrity and commitment to compliance and customer confidentiality.