Debt Collector at Truworths

Job Description    

• At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
• Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
• Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector in Pretoria

Key Responsibilities    

• Advises customer of total due amount (arrears + instalment due).
• Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
• Advises customer of the relevant consequences of non-payment or benefits of making payment.
• Negotiate for total due/Multiple PTPs.
• Offers the option to pay via credit card and explain benefits of paying via credit card.
• Offer a debit order and explain benefits of a debit order payment.
• All info updated correctly and correct action codes used.

Qualifications and Experience    
Qualification/s:

• Matric or equivalent qualification

Experience / Knowledge:

• Previous relevant experience (collections experience) is advantageous.

Competencies    
Technical:

• Essential Competencies:
• Computer literate (Excel, Word).
• Multi lingual beneficial.

Behavioural:

• Is a willing, enthusiastic & active participant.
• Eager to learn new skills.
• Patient and tolerant.
• Competitive and a desire to succeed
• Focus and the ability to concentrate for long periods.
• Persistent and assertive.
• The ability to work in a competitive and stressful environment.
• Problem solving skills.
• Strong negotiation skills.
• Punctuality and good attendance.
• Honestly and trustworthy.
• Adapt to change quickly, in a fast-paced environment.