Debt Collector at Truworths

Job Description    

• At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
• Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
• Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

Key Responsibilities    

•  Advises customer of total due amount (arrears + instalment due).
•  Asks for immediate payment/confirm PTP.
•  Confirms when next payment will be.
•  Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
•  Advises customer of the relevant consequences of non-payment or benefits of making payment.
•  Negotiate for total due/Multiple PTPs.
•  Offers the option to pay via credit card and explain benefits of paying via credit card.
•  Offer a debit order and explain benefits of a debit order payment.
•  All info updated correctly and correct action codes used.

Qualifications and Experience    

•  Matric or equivalent qualification
•  Previous relevant experience (collections experience) is advantageous.

Competencies    

•  Computer literate (Excel, Word).
•  Multi lingual beneficial.
•  Is a willing, enthusiastic & active participant.
•  Eager to learn new skills.
•  Patient and tolerant.
•  Competitive and a desire to succeed
•  Focus and the ability to concentrate for long periods.
•  Persistent and assertive.
•  The ability to work in a competitive and stressful environment.
•  Problem solving skills.
•  Strong negotiation skills.
•  Punctuality and good attendance.
•  Honestly and trustworthy.
•  Adapt to change quickly, in a fast-paced environment.
•  Understand and adhere to the company and department standards, policies and procedures