Truworths is a market-leading fashion apparel retailer in South Africa offering internationally inspired clothing and footwear for ladies, men, teenagers and kids across a diversified portfolio of its own exclusive brands.
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Job Description
- Truworths has an opportunity for you to work with our Buying/Planning teams using the latest merchandise systems to effectively trade product. Based at our Head Office in Cape Town, this position will appeal to a skilled performer who likes to be close to the action. Drawing on your well-honed fashion planning skills, your role will be to develop, implement and control all aspects of merchandise planning to ensure the profitability and efficient servicing of our stores.
Key Responsibilities
- Working closely with our fashion Buyers and suppliers.
- Mastering the powerful systems combination of Retek and Arthur.
- Ensuring that the right mix of merchandise reaches the right stores at the right price, right on time.
Qualifications and Experience
- 3 or more years of experience preferably with a retailer
- B.Com, B.Sc or other numerate tertiary qualification
Competencies
- Analytical and organisational skills
- Numeric ability
- Systems orientation
- Strong Trader Instinct
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Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
go to method of application »
Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
go to method of application »
Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
go to method of application »
Job Description
- We are looking for a well-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.
Key Responsibilities
- Weekly and monthly sales targets
- Make over’s
- Know products of your counter and other houses
- Admin and paperwork
- Stock take and stock counts
- Housekeeping (i.e. keeping the counter clean)
- Liaise with Representatives
- Promotions and events
Qualifications and Experience Experience / Knowledge:
- 1 year experience working with cosmetic products
- Basic understanding of how to do makeovers
Competencies
- Excellent communication skills
- Good admin knowledge
- Target driven
go to method of application »
Job Description
- Join South Africa’s leading fashion retailer and become part of a winning team. If fashion retail excites you, along with a fast paced and innovative environment, then this position may well be for you. With over 700 stores, renowned aspirational brands and world class systems we are regarded as front-runners in this highly competitive environment.
Key Responsibilities
- Auditing of stores
- Attending stocktakes
- Conducting investigations
Qualifications and Experience
- Minimum 3yrs retail experience, specifically in Store Management and Administration, but preferably Area Management.
- Experience in Internal Auditing
- An understanding of basic Audit methodologies
- Good analytical and numerical skills
- Computer literate (word, excel, etc.)
- Strong planning, administrative and organisational skills
- Good verbal and written communication skills
- Degree/Diploma in Commerce/Internal Auditing preferable
- Report writing skills essential
- Must have valid driver’s license, their own vehicle and be able to travel away from home +- 1 week per month.
Competencies
- Good analytical and numerical skills
- Computer literate (Word, Excel, etc.)
- Strong planning, administrative and organisational skills
- Good verbal and written communication skills
- Report writing skills essential
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Job Description
At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- The successful incumbent would provide support on initiatives at the company’s Distribution Centres and in other parts of the business, as and when they may develop.
- We are looking for a results driven individual, with a hands-on approach who is precise and accurate. You would need to be system and process orientated with a highly analytical mind, and be able and willing to work very closely with operational staff within the Distribution Centres.
Key Responsibilities
- Develop full scale project definition documents including objectives, scope and plans for projects that the industrial engineer is tasked to do.
- Ensure that project plans are planned, finalized and executed within budget and timelines, all required resources are allocated and keep detailed administrative control of the project and that appropriate project risk management is done.
- Coordinate and manage all recycling activities and take full line management responsibilities for the recycling department.
- Liaise with the SHE Manager in order to determine any industrial engineering tasks or activities which need completion as part of health and safety initiatives.
- Assist management in the developing Business Continuity plans for all DCs.
- Proactively look for cost saving initiatives and make proposals for suggested new projects in this area on an ongoing basis.
- Create and support a culture of continuous improvement. Ensure that Supervisors and managers strive to continuously challenge and improve production processes.
- To assist DC management in studying and optimizing production workflows, layouts, processes, mechanical and IT engineering, and the productivity and performance standards, including the use of time study and activity sampling techniques.
- To provide Industrial Engineering support on DC initiatives at the company’s distribution centres and in other parts of the business, as they may develop. This will include support to Operations, Maintenance, Systems, SHE and Project Managers within the wider business.
- To develop effective working relationships with external equipment suppliers and engineers, as well as external logistic partners for Inbound and Outbound logistics.
- Assist DC management with the integration and training of WMS & WCS procedures. This will include working closely with IT system management teams.
- Manage and drive Standard Operating Procedures (SOP) - develop relevant SOP's for all DC processes/procedures and flows.
- Understands and analyzes the risks of complex processes with a strong basis on project methodologies and principles. Applies sound discretion and judgement in balancing competing demands and priorities.
- Enthusiastically drives development of all team members.
- Constructively & fairly deals with poor performance (application of IR procedures).
- Ensures accurate and timeous completion of staff documentation e.g. Leave, maternity, training records, etc.
- Assist with the recruitment of people who meet the Truworths competencies and values.
- Effectively inducts new and transferring employees into the team.
Drive and implement 5s at all DCs.
Qualifications and Experience Qualification/s:
- Relevant tertiary qualification: Degree or Masters in Industrial Engineering
Experience / Knowledge:
- 1 -2 years of experience in operational process implementation, re-engineering and optimisation advantageous
- Advanced computer literacy (MS-Office)
- Strong mathematical/numerical and analytical ability and affinity
- Administrative skills and experience required (Tender Processes, Requests for Proposal,Purchase orders, Invoices, statements, reconciliations)
Competencies
- Excellent communication skills and highly energetic
- Project Management and Control
- Analytical thinking
- Sound Supply Chain Management and Distribution knowledge
- Communication skills - Ability to apply accurate and succinct messaging, present complex concepts simply and communicate actionable findings and recommendations in a way that facilitates change.
- Relationship building - Works collaboratively with others to achieve business outcomes. Builds credibility quickly and establishes trust to empower and enables others to integrate and sustain change.
- Able to influence and inspire commitment in others, effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
- Results-oriented and quality focused setting stretch goals for self, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
- Ability to work under pressure and manage multiple demands while organizing, prioritizing, and reordering workload in a rapidly changing and fast-moving environment.
- Innovative and solution-orientated - Applying sound judgment and generating solutions that serves the flow of work, quality, and the respective risk mitigation requirements.
- Digital centric & savvy - passionate about the possibilities of digital technologies and their value for business, a self-starter who can come up to speed quickly on our applications, technologies, and processes.
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Job Description
- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team.
Key Responsibilities
- Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
- Accurately assess communication/ requests/ queries and respond in line with the SLA.
- Ensure customer account records and internal systems are timeously and accurately maintained.
- Action workflow queues promptly and appropriately.
- Accurately process ad hoc journals and/or allocate payments to accounts.
- Identify and escalate problematic queries timeously.
Qualifications and Experience
- Minimum of 2 years’ experience in a similar role
- Call Centre (customer service, collections and/or sales) experience
- Vision and CAS experience (advantageous)
- Ability to speak an African language (advantageous)
- Understanding of Debt Review and Sequestration process (advantageous)
Competencies
- Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
- Excellent customer service skills
- Computer literacy
- Numeracy skills
- Attention to detail
- Open to learning
- Passionate, enthusiastic and innovative
- High personal standards in terms of work ethic, professionalism and punctuality
- Able to work well in a team
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Job Description
- We have an opportunity for an energetic person to not only supervise the Telemarketing area, but ensure that staff members are motivated and performing at their best. The ideal candidate needs to possess good leadership and excellent people skills as you will be responsible for leading, guiding, developing, supporting and managing a team of Agents, while ensuring that service levels and conversion targets are met, key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
Key Responsibilities
- Managing service levels and conversions to improve efficiency and effectiveness
- Staff scheduling
- Staff training and coaching
- Staff performance monitoring
- Managing of misconduct and poor performance
- Performance feedback and counselling
- Interpretation and action on dashboard information and statistics
- Recruitment and selection
Qualifications and Experience
- Matric
- 2 to 3 years leadership/supervisory experience within a sales and/or services environment
- Experience and or knowledge of Vision Plus, Presence and Tableau reporting will be a strong advantage.
Competencies
- PC literacy (Word, Excel, Outlook)
- Exceptional verbal and written communication skills
- Pro-active and energetic
- Highly service orientated and results driven – Will go the extra mile to resolve client issues/queries
- Solid team player
- Excellent organisational and administration skills with strong attention to detail
- Good planning skills
- Ability to work independently and handle multiple tasks
- Ability to work well under pressure
- Be able to work shifts as per the department roster
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Job Description
- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Office UK Customer Service team.
Key Responsibilities
- Answering customers' inquiries via Chat, Email, and Social Media.
- High level queries escalated to CEO to be investigated and resolved
- Liaising with UK colleagues , couriers and third party in a professional and cautious manner
- Deliver the right information, while using multiple tools and business platforms simultaneously.
- Providing efficient and accurate customer service, explaining possible solutions, and ensuring the customer feels supported and valued.
- Ensure that you follow up and resolve all your pending queries in the time frame agreed with you
- Respond to email queues promptly and appropriately.
- Process ad hoc tasks and/or refunds accurately.
- Identify and escalate problematic queries timeously.
Qualifications and Experience
- Matric or equivalent qualification
- A minimum of 12 months experience within a contact centre in an agent or similar role
- Excellent level of proficiency in written & spoken English
- Strong analytical, problem solving and investigative skills
- Exceptional customer Service Experience
- UK Call Centre experience advantageous
Competencies Technical:
Essential Competencies:
- Computer literate (Excel, Word).
- 35 WPM typing speed
Behavioural:
- Customer/Client focus
- Effective time management skills
- Attention to detail
- A good deal of accuracy
- Ability to follow set procedures
- The ability to be pro-active and constantly seek a better way of doing things
- Good time management and self sufficient
- Ability to work under pressure
- Able to work in a team and independently
- Availability and willingness to work overtime/public holidays where required
- Extremely self-motivated & organized with the ability to multitask & prioritize
go to method of application »
Job Description
- We have an opportunity for an energetic person to not only supervise the Telemarketing area, but ensure that staff members are motivated and performing at their best. The ideal candidate needs to possess good leadership and excellent people skills as you will be responsible for leading, guiding, developing, supporting and managing a team of Agents, while ensuring that service levels and conversion targets are met, key performance requirements are achieved and delivered in line with operational requirements, processes and systems.
Key Responsibilities
- Managing service levels and conversions to improve efficiency and effectiveness
- Staff scheduling
- Staff training and coaching
- Staff performance monitoring
- Managing of misconduct and poor performance
- Performance feedback and counselling
- Interpretation and action on dashboard information and statistics
- Recruitment and selection
Qualifications and Experience
- Matric
- 2 to 3 years leadership/supervisory experience within a sales and/or services environment
- Experience and or knowledge of Vision Plus, Presence and Tableau reporting will be a strong advantage.
Competencies
- PC literacy (Word, Excel, Outlook)
- Exceptional verbal and written communication skills
- Pro-active and energetic
- Highly service orientated and results driven – Will go the extra mile to resolve client issues/queries
- Solid team player
- Excellent organisational and administration skills with strong attention to detail
- Good planning skills
- Ability to work independently and handle multiple tasks
- Ability to work well under pressure
- Be able to work shifts as per the department roster
go to method of application »
Job Description
- Would you like to be part of dynamic team in an exciting, fast-paced retail environment? Then now is your chance to apply with Truworths as we have an exciting opportunity that has become available for a Digital Designer to join us at our head office in Cape Town. The role will require the digital designer to produce crafted design and user experiences across various digital touch points, including websites, applications and digital marketing collateral with a focus on emails. UI and usability testing of the work produced will also be conducted by the designer.
Key Responsibilities:
- UI - Interface design
- UX - User journeys, research and analysis
- UI and usability testing of all YDE websites and communication
- Marketing collateral design with a primary focus on emails
Qualifications and Experience
Qualification/s:
- Relevant degree or diploma in graphic design, web/multimedia design or UX/UI design
- Minimum 3 years relevant experience, including
- UX and UI projects
- Graphic design projects
Experience / Knowledge:
- Keen eye for visual design, image composition, branding, typography and layout
- Understands and effectively implements UX and UI best practices and processes
- Implements a mobile first design approach
- Creative and innovative thinker and problem solver
- Delivers crafted design and user experiences
- Good industry knowledge and a technical understanding of web and app builds.
Competencies
Essential Technical Competencies:
- Software
- Adobe XD
- Indesign
- Illustrator
- Photoshop
Behavioural:
- Methodical and detail orientated
- Critical, analytical thinker
- Progressive, forward thinking mindset
- Team player with the ability to work independently
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Job Description
- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- We are currently looking to employ a Fraud Operations Agent who will adequately and timeously execute the business operational strategies to prevent, detect and mitigate fraud relating to customer accounts and account applications. Our Fraud department requires an individual with an enquiring mind and a real passion for risk prevention and mitigation, to work in their Fraud Team.
Key Responsibilities
- Respond swiftly and adequately where sudden action is required as communicated by your Manager or Supervisor.
- Adequately and timeously respond to, investigate and conclude on fraud related queries, disputes and investigations relating to customer accounts and account applications.
- Effectively and efficiently action all queues and tasks within the required timelines and per the priorities agreed with your Manager and Supervisor.
- Perform investigations of a high standard; and effectively use the business’ investigation frameworks, processes, standards and checklists that are provided to you and are updated from time to time.
- Prepare and update working papers, working files, system updates and written reports timeously, adequately and completely.
- Adequately and responsibly reply to customer queries & emails per the guidelines received from your Supervisor and Manager; effectively managing customer expectations, whilst preventing any undue risk to Truworths.
- Communicate with stores, stakeholders and customers in a manner that is courteous professional and responsible; ensuring that the customer’s experience is positive and customer relations are maintained, whilst the objective of the communication is achieved.
- Consistently achieve the required service levels and meet key performance indicators.
- Observe and swiftly and effectively communicate indicators of new fraud trends to your Supervisor and Manager.
Qualifications and Experience
- Matric, with a relevant tertiary qualification being to your advantage.
- Previous relevant experience is advantageous.
- Experience within the retail and / or credit environments is essential.
- Experience in detecting, mitigating, preventing and investigating fraud is most advantageous.
Competencies
- Have an enquiring and curious mind with keen eye for detail in order to mitigate risk
- High level of accuracy and ability to multitask
- Passion about interacting with internal and external stakeholders, e.g. Audit and Credit Bureaus
- Positive attitude and good interpersonal skills
- Self-motivated and driven
- High degree of patience and tolerance
- Team orientation
- Basic computer literacy
- Vision-Nexus systems experience - essential
go to method of application »
Job Description
- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- Our Customer Services department requires people with a real passion for retail and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.
Key Responsibilities
- Advises customer of total due amount (arrears + instalment due).
- Asks for immediate payment/confirm PTP.
- Confirms when next payment will be.
- Confirms salary date and ensure correlations between salary date, PTP date and date last paid.
- Advises customer of the relevant consequences of non-payment or benefits of making payment.
- Negotiate for total due/Multiple PTPs.
- Offers the option to pay via credit card and explain benefits of paying via credit card.
- Offer a debit order and explain benefits of a debit order payment.
- All info updated correctly and correct action codes used.
Qualifications and Experience
- Matric or equivalent qualification
- Previous relevant experience (collections experience) is advantageous.
Competencies
- Computer literate (Excel, Word).
- Multi lingual beneficial.
- Is a willing, enthusiastic & active participant.
- Eager to learn new skills.
- Patient and tolerant.
- Competitive and a desire to succeed
- Focus and the ability to concentrate for long periods.
- Persistent and assertive.
- The ability to work in a competitive and stressful environment.
- Problem solving skills.
- Strong negotiation skills.
- Punctuality and good attendance.
- Honestly and trustworthy.
- Adapt to change quickly, in a fast-paced environment.
- Understand and adhere to the company and department standards, policies and procedures
go to method of application »
Job Description
- At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
- Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
- Find a place in the creative heart of our business.
- At the centre of Truworths Ladieswear success is the in-house Fashion Studio. This is where fashion trends are analysed and ideas are generated from information sourced through trend institutes and international fashion fairs, whilst consultants in the major fashion capitals monitor trends from Retailers in the USA, UK and Europe.
Key Responsibilities
- Using your considerable Ladieswear Design experience, expertise and great fashion eye you can absorb and work with these global trends to identify what is new and happening, in terms of colours, fabric, styles and trims for each Truworths brand for the next season. Key to this role is your ability to communicate, energise and inspire our team of buyers, planners and merchandise leadership using this exciting fashion information to develop an extensive range of garments and styles with limited quantities of each item to ensure exclusivity.
Qualifications and Experience
Experience / Knowledge:
- To confidently apply your talents and skills to this awesome career opportunity, you will need 5+ years of design experience in a similar fashion retail or creative manufacturing environment. Alternatively, as the role requires you to practically apply your creative energy; you may be one of those rare breeds of Fashion Buyers, who can move between the two or have experience in both design and buying. Your skill set should include: Design skills with experience in – InDesign and Photoshop, as well as CAD skills with strong strength in product.
Competencies
- Behavioural: Good communication skills; Team orientation; Attention to detail; Team player
Method of Application
Use the link(s) below to apply on company website.
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