Recoveries Liaison - Credit Clerk at Truworths

Job Description    

• At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry.
• Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition.
• Our Recoveries department requires an individual with an enquiring mind and a real passion for customer service, to work in their Recoveries Team.

Key Responsibilities    

•   Resolve email and telephonic queries from internal and external stakeholders, as well as customers, which relates to any account outsourced for collection or recovery.
•   Accurately assess communication/ requests/ queries and respond in line with the SLA.
•   Ensure customer account records and internal systems are timeously and accurately maintained.
•   Action workflow queues promptly and appropriately.
•   Accurately process ad hoc journals and/or allocate payments to accounts.
•   Identify and escalate problematic queries timeously.

Qualifications and Experience     

•  Minimum of 2 years’ experience in a similar role
•   Call Centre (customer service, collections and/or sales) experience
•   Vision and CAS experience (advantageous)
•   Ability to speak an African language (advantageous)
•   Understanding of Debt Review and Sequestration process (advantageous)

Competencies    

•   Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
•   Excellent customer service skills
•   Computer literacy
•   Numeracy skills
•   Attention to detail
•   Open to learning
•   Passionate, enthusiastic and innovative
•   High personal standards in terms of work ethic, professionalism and punctuality
•   Able to work well in a team