Debtor Collection Clerk (AD24) at Werkie

Key Responsibilities

Client Communication & Retention

• Remind clients of their monthly debt payments
• Contact clients with unpaid collections and arrange suitable resolutions
• Manage retention transfer requests with proper documentation
• Conduct follow-ups to ensure client engagement and compliance

Administration & Recordkeeping

• Accurately log all client interactions, actions, and outcomes in internal systems
• Maintain up-to-date client records in line with POPIA requirements
• Escalate unresolved or complex cases when necessary

Performance & Compliance

• Work towards achieving or exceeding monthly KPIs and collection targets
• Ensure all communication and documentation meet compliance and quality standards
• Participate in feedback sessions, training, and performance reviews

Job Requirements

• Matric Certificate (Grade 12)
• Further studies in Customer Service, Collections, or Business Administration advantageous
• Minimum 1–2 years’ experience in customer service, collections, or sales
• Excellent verbal and written communication skills (Afrikaans & English)
• Strong negotiation and persuasion abilities
• Professional handling of challenging client conversations
• High level of accuracy and attention to detail
• Proficient in Microsoft Office and CRM systems
• Good time management and organisational skills
• Ability to perform under pressure and meet targets

Key Attributes

• Assertive and confident communicator
• Empathetic yet firm with client concerns
• Performance- and results-driven
• Dependable, professional, and ethical
• Team-oriented and supportive