Debtors Administrator - Samrand at Senwes

DUTIES AND RESPONSIBILITIES OF THE JOB:

• Establish and maintain positive relationships with internal and external customers through telephone, email, and direct communication.
• Act as the primary point of contact for customer inquiries and provide prompt, professional responses.
• Regularly update customers, colleagues, and relevant stakeholders on the progress of applications, ensuring transparency in communication.
• Identify and address customer concerns related to credit applications and account management in a timely and effective manner.
• Develop a deep understanding of customer needs and expectations to enhance service quality and customer satisfaction.
• Prepare and submit comprehensive credit applications to ACS, ensuring all required documents and information are included.
• Analyse customer financial data and assess risk levels before forwarding applications for approval.
• Process and communicate credit limit requests to clients, ensuring that limits align with company policies and risk assessments.
• Handle and resolve telephonic and email queries from clients and internal staff regarding the status of applications, ensuring timely and accurate responses.
• Obtain pre-approval from management before activating new accounts and ensure compliance with company credit policies.
• Draft and issue welcome or approval letters to newly approved customers, providing them with essential account information.
• Maintain an organised filing system for all application-related documents, ensuring accessibility and compliance with company record-keeping policies.
• Conduct timely follow-ups with customers to ensure compliance with credit terms and resolve outstanding account issues.
• Monitor overdue accounts and escalate unresolved cases in accordance with company policy.
• Prepare and coordinate the handover of delinquent accounts to the Status Debt department, ensuring that all communication and necessary documentation are in place .
• Provide support to team members by answering calls and taking detailed messages in their absence.
• Follow up on pending queries and customer requests, ensuring that no communication is left unresolved.
• Assist colleagues with challenging debtor-related queries by providing insight, information, and possible solutions.
• Participate in team meetings and contribute to discussions on process improvements and best practices.
• Share knowledge and expertise with team members to enhance overall team performance and efficiency.·

Requirements

• National Senior Certificate
• At least 3 years relevant experience