Debtors Clerk at Adcock Ingram

Job Purpose: 

• To diligently manage stock and pricing related claims (FMCG & Pharma). Timeous processing/releasing of credit notes within same month of receipt (Pricing & returns) to minimize risk of payments going on hold/bad debt write offs.

Key Job Outputs:

• To provide excellent service to external/internal customers
• To solve queries within deadlines.
• Updating claims status on Oracle daily
• Managing/control/updating claims schedules, by customer daily
• To follow up on unresolved queries daily
• Weekly feedback to Credit Controller on claims outstanding claims/resolved
• To interact with customers/buyers regarding invalid claims
• To perform duties according to policies and procedures
• To provide a monthly progress report on claims resolved and detailed analyses/action plan report on unresolved claims.

Core Competencies: 

• Proactive – sound knowledge of Pharma & FMCG debtors claims
• Must be able to work without supervision
• Accurate figure work is a requirement
• Team player
• Time management
• Results and deadline driven;
• Good communication skills;
• Overtime – certain amount of overtime required;
• Problem solving and decision-making skills;
• Must be able to work under pressure;
• Customer service orientated;

Requirements

Required Learning: 

• Matric
• Computer literate – Oracle/Microsoft Office/File director/Excel skills/Time management skills/ analytical, numeracy and investigative skills.
• Previous experience in similar position would be an advantage.
• Full knowledge about Adcock’s reverse logistics policies would be an advantage

Advert Closing Date is 28 September 2026