Debtors Clerk at Empact Group

Job Description

• The Debtors Clerk will be responsible for managing the accounts receivable process within the finance team. This role focuses on ensuring timely collection of outstanding debts, maintaining accurate financial records, and providing excellent customer service to clients regarding their accounts.

Key Responsibilities

• Initiate and manage collection efforts for overdue accounts
• Communicate with customers via phone, email, or in-person to follow up on outstanding invoices.
• Negotiate payment plans and settlements, when appropriate.
• Monitor and manage the accounts receivable aging report.
• Ensure accurate and timely invoicing to customers.
• Review and reconcile customer accounts, resolving discrepancies as needed
• Prepare regular reports on accounts receivable status, including aging analysis and collection metrics.
• Analyze trends in customer payments and advise management on potential risks 
• Provide excellent customer service by addressing customer inquiries and resolving issues related to billing and payments.
• Build and maintain strong relationships with customers to facilitate timely payments.
• Maintain accurate records of all accounts receivable transactions in the accounting system.
• Ensure that all documentation related to customer accounts is organized and up to date.
• Work closely with the sales team to communicate any issues related to customer accounts.
• Collaborate with the finance team to ensure accurate financial reporting and compliance with company policies.
• Identify opportunities for process improvements within the accounts receivable function.
• Assist in the development and implementation of policies and procedures related to credit and collections.

Requirements

• 2 years’ experience in Debtors Controller in the services industry, inclusive of managing around 500 customers and 3000 billing events.
• Proven experience in accounts receivable or credit control, preferably in a similar industry.
• Strong understanding of accounting principles and practices.
• Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite (especially Excel)
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities.
• Detail-oriented with a high level of accuracy in data entry and record keeping.
• Ability to work independently and as part of a team

Preferred Qualifications

• A relevant qualification in finance, accounting, or a related field.
• Experience in the retail or services industry will be considered an asset.
• Knowledge of South African financial regulations and compliance requirements regarding debts.
• Certification in credit management or accounts receivable will be advantageous.

Closing Date 11 September 2026