Debtors Manager - Midrand at IIE MSA and IIE Varsity College

Duties and Responsibilities:

Maximise Collections

• Defines debt collection strategies and approaches in order to support the maximisation of debt collection.
• Analyses collection data and assesses requirements in order to maximise the success of collections across the business.
• Sets individual and campus targets for incentive purposes according to the approved incentive structure.
• Monitors and tracks the achievement of collection targets for the credit controller team and for the overall debt collection targets.
• Reviews and investigates non payment of student accounts and resolves problems/queries to maximise collections.
• Deals with queries on accounts that have been handed over to pre-legal to recover.
• Draws up schedules from outstanding student payments and analyses debtors days and implements appropriate procedures for follow up.

Minimise Risk

• Develops and implements processes and procedures to ensure risk is minimised throughout the debt collection cycle as aligned to standard operating procedures.
• Reviews and assesses the effectiveness of standard operating procedures to provide quick resolution of queries to support the maximisation of debt collection.
• Reviews outstanding debtor balances, identifies risks (debtors outstanding/ non-payment) and implements processes in order to assist with collections i.e. student suspension and blocking of portals etc.
• Conducts campus audits to ensure compliance to policies and procedures.
• Identifies non-compliance trends and implements corrective actions.
• Reviews proposed bad debt write offs, assesses if there are any further actions that may be taken and authorises bad debt written off (up to certain limits).
• Assesses quality of service delivery and implements changes to support better delivery.

Management of Debtors Department

• Sets up and operationally manages the debtors department with a focus on achievement of targets, compliance with standard operating procedures and quality delivery.
• Manages and co-ordinates the activities of the debtors team to ensure alignment and performance according to the standard operating procedures.
• Builds and maintains relationships with internal and external stakeholders to deliver on the departments mandate.
• Monitors that credit controllers have met their daily call rates and that billing adjustments are processed at campuses.
• Monitors telephone calls from credit controllers to check for quality and compliance.
• Conducts quality assurance assessments of credit controller correspondence and compliance to procedures.
• Gives feedback, coaching and guidance in terms of performance to ensure achievement of individual and departmental objectives.
• Manages the performance of staff through the performance management system.
• Proactively partners with the Senior HR Officer - Performance & IR to take disciplinary action specifically relating to non-compliance with standard operating procedures, including deviations from the Protection of Personal Information Act (POPIA), and monitors improvement going forward.
• Assessment of staff resources to establish if current staffing plans support future needs.
• Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Centralised Debtors Team.

Reporting

• Ensures month end reports on age analysis, credit balance analysis, revenue, exception analysis and cash flows for all campuses are prepared timeously and are up to date.
• Reviews campus billing reports on the system.
• Extracts debtors information in order to achieve targets and sets action plans to recover debt.
• Extracts trend reports to identify opportunities for collectors to maximise collections and reviews gaps in current collections that may be improved on.
• Compiles reports and provides feedback to management with regards to the Debtors Accounts.
• Extracts reports required by the Chief Financial Officer relating to all elements of the debt collection process.

Minimum Qualification

• Minimum of a BCom Degree (NQF Level 7), Credit Management Qualification - Advantageous
• Special Requirement: Driver's License.

Minimum Work Experience: 

• Minimum of 3 - 5 years Debtors Manager or Senior Credit Controller/Team Lead or Credit Control Manager experience.