Open Jobs at IIE MSA and IIE Varsity College

Competencies required:

• Excellent Communication and interpersonal skills
• Excellent Presentation Skills
• Assertiveness and dynamism
• Understanding of customer service in education
• Demonstrate an ability to manage work and self proactively

Minimum Education Requirements: 

• Masters in Clinical, Counselling or Educational Psychology or equivalent degree

Or

• Doctorate equivalent

Minimum Experience Required: 

• Previous lecturing experience within tertiary environment is advantageous.
• It would be preferable if the following additional competencies are fulfilled:
• Work experience as a Psychologist in the Clinical, Counselling and Educational contexts etc.
• Lecturing/Tutoring experience in above-mentioned module (at least at Honours level).
• Experience in conducting psychological assessments.

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Duties and Responsibilities:

Maximise Collections

• Defines debt collection strategies and approaches in order to support the maximisation of debt collection.
• Analyses collection data and assesses requirements in order to maximise the success of collections across the business.
• Sets individual and campus targets for incentive purposes according to the approved incentive structure.
• Monitors and tracks the achievement of collection targets for the credit controller team and for the overall debt collection targets.
• Reviews and investigates non payment of student accounts and resolves problems/queries to maximise collections.
• Deals with queries on accounts that have been handed over to pre-legal to recover.
• Draws up schedules from outstanding student payments and analyses debtors days and implements appropriate procedures for follow up.

Minimise Risk

• Develops and implements processes and procedures to ensure risk is minimised throughout the debt collection cycle as aligned to standard operating procedures.
• Reviews and assesses the effectiveness of standard operating procedures to provide quick resolution of queries to support the maximisation of debt collection.
• Reviews outstanding debtor balances, identifies risks (debtors outstanding/ non-payment) and implements processes in order to assist with collections i.e. student suspension and blocking of portals etc.
• Conducts campus audits to ensure compliance to policies and procedures.
• Identifies non-compliance trends and implements corrective actions.
• Reviews proposed bad debt write offs, assesses if there are any further actions that may be taken and authorises bad debt written off (up to certain limits).
• Assesses quality of service delivery and implements changes to support better delivery.

Management of Debtors Department

• Sets up and operationally manages the debtors department with a focus on achievement of targets, compliance with standard operating procedures and quality delivery.
• Manages and co-ordinates the activities of the debtors team to ensure alignment and performance according to the standard operating procedures.
• Builds and maintains relationships with internal and external stakeholders to deliver on the departments mandate.
• Monitors that credit controllers have met their daily call rates and that billing adjustments are processed at campuses.
• Monitors telephone calls from credit controllers to check for quality and compliance.
• Conducts quality assurance assessments of credit controller correspondence and compliance to procedures.
• Gives feedback, coaching and guidance in terms of performance to ensure achievement of individual and departmental objectives.
• Manages the performance of staff through the performance management system.
• Proactively partners with the Senior HR Officer - Performance & IR to take disciplinary action specifically relating to non-compliance with standard operating procedures, including deviations from the Protection of Personal Information Act (POPIA), and monitors improvement going forward.
• Assessment of staff resources to establish if current staffing plans support future needs.
• Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Centralised Debtors Team.

Reporting

• Ensures month end reports on age analysis, credit balance analysis, revenue, exception analysis and cash flows for all campuses are prepared timeously and are up to date.
• Reviews campus billing reports on the system.
• Extracts debtors information in order to achieve targets and sets action plans to recover debt.
• Extracts trend reports to identify opportunities for collectors to maximise collections and reviews gaps in current collections that may be improved on.
• Compiles reports and provides feedback to management with regards to the Debtors Accounts.
• Extracts reports required by the Chief Financial Officer relating to all elements of the debt collection process.

Minimum Qualification

• Minimum of a BCom Degree (NQF Level 7), Credit Management Qualification - Advantageous
• Special Requirement: Driver's License.

Minimum Work Experience: 

• Minimum of 3 - 5 years Debtors Manager or Senior Credit Controller/Team Lead or Credit Control Manager experience.

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Education:

• Grade 12
• NQF level 7 degree or related qualification in Marketing or Management

Work Experience:

• 2 years sales experience.
• Managing and closing sales cycle.
• Working on a Customer Relationship Management software.
• Experience in an higher education environment.

Key Performance Areas:

Student Acquisition

• Achieves sales targets set for qualifications and / or short learning programmes.
• Initiates appropriate sales drives and promotional activities to convert enquiries into enrolments and thus meet student intake targets, annually.
• Daily monitoring and assistance of website enquiries and applications telephonically and via email within an hour (during normal business hours, on weekdays), which aims to assist with sales targets per Student Advisor.
• Daily participation and service delivery on tawk & WhatsApp which ultimately aims to lead to converted student acquisition.
• Creation of Student File containing the correct collation and generation of the respective documents required per student file and ensuring the follow up of outstanding documentation of the student.

Relationship Management

• Builds and manages relationships with students, prospective students and their parents at all relevant touchpoints during the application and / or enquiry process to the standards agreed
• Attends to queries from students / parents either face-to-face, telephonically or on line, within an hour (during normal business hours, on weekdays), ensuring that prospective students have a positive service experience.
• Receives, evaluates and processes applications from prospective students.
• Establishes and fosters productive relationships with teachers, principals, corporates and other relevant partners.
• Ensures registration procedures are followed.
• Conducts interviews with prospective students and provides feedback of those interviews.
• Liaises with Academic Operations Co-Ordinator for acceptance letters, ensuring proper tracking of requests pending and letters issued.
• Liaises with Student Relations Co-ordinator on student registrations.
• Keeps records of student interaction and engagement and tracking telephone conversations and ensuring the hard copy file is updated and not only CRM tracking.

Sales Administration (Sales):

• Prepares sales figures and statistics as required.
• Compiles reports as requested.
• Follows up on payment for applications, pre-registration and registration deposits.
• Reconciles paid applications with registrations.
• Liaises with Academic support to ensure acceptance letters have been disseminated. Tracking letters sent versus those pending.
• All online website enquires and applications to be sent a follow up email/s and receive courtesy telephone call.
• All tawk & WhatsApp prospects to receive the necessary documentation and follow up. Ensure adequate record keeping.
• Ensuring student files are professional, up to date and contains on the respective student documentation, statement of results, ID, proof of payment, NBT paperwork and other documentation.