Delivery Controller - Durban at Engen

Purpose of the Job

To ensure the safe, efficient and effective distribution of bulk petroleum fuels from the Depot/Terminal to the customer and provide a service of excellence to our customers by meeting SLA's and comply with all HSEQ requirements, policies and procedures and audit requirements

Who you are:

• You are a hard worker and are willing to exceed expectations in ensuring that business objectives are fulfilled.  
• You are passionate about working within a team and leading others towards achieving goals.  
• You have excellent communication, time management and people skills.
• You have a reputation for completing tasks timeously and exceeding expectations.
• What you’ll have done before:

Baseline: 

• At least 1-2 years’ experience working with SAP modules.
• Understanding of Engen bulk fuels movements within supply chain processes. 
• Good knowledge of stock control principles.
• Working knowledge of relevant road traffic legislation.
• Ability to meet deadlines. 
• Proactive HSEQ risk identification and notification.
• Working with a team to meet common business objectives.

Advantageous: 

• Knowledge of depot operations experience or relevant.  
• Understanding of Engen bulk fuels within supply chain processes.
• Understanding of stock control principles and practices.
• Knowledge of fuels distribution processes.
• Knowledge of terminal/depot operations.
• Knowledge of fleet delivery operations.
• Knowledge of fuel facs process and systems.
• Ability to work successfully in an ever-changing environment and ability to navigate ambiguity. 
• Exciting Challenges you might face in the role :
• Driving HSEQ compliance amongst bulk truck operators (BTOs).
• Managing shift fatigue and performance. 
• Effectively ensuring customer orders are fulfilled within service-level agreements (SLAs). 
• Managing fleet utilisation.  
• Managing third party contractor relationships and ensuring their compliance to Engen’s standards, policies and standing instructions. 
• Resolving customer complaints and issues.

What you’ll be doing:

• Ensuring safe, efficient and effective distribution of bulk petroleum fuels from Terminal to customer.  
• Providing a service of excellence to our customers by meeting SLA’s.  
• Comply with all HSEQ requirements, polices, procedures and audit requirements. 
• Manage delivery operations in line with prescribed operations/standing instructions whilst ensuring compliance to OHS act safety guidelines. 
• Ensure driver (BTO) briefing and debriefing is conducted prior and post trip.  
• Ensure drivers (BTOs) adhere/comply with all driver standards as per Engen requirements. 
• Manage trip incidents reporting to standard and follow up as required.
• Driving audit compliance.
• Providing effective customer service.  
• Ensuring optimal utilisation of company assets – right vehicle to appropriate customer/customer order. 
• Driving continuous improvement initiatives, including follow up with implementation documentation.  
• Ensuring equipment and asset utilisation as per spec (maintaining equipment and assets). 
• Ensure all vehicles have valid fire permits and safe loading pass (SLP).
• Overtime expenditure management in line with budget. 
• Ensure timely and accurate completion of timesheets.  
• Ensure all delivery documentation is received, trip sheets completed correctly, POD signature on all delivery notes. 
• Ensure compliance to all SAP reporting requirements. 
• Ensure all deliveries are confirmed per shift customer and service provider interface.
• Interact with customers and service providers contractor interface.
• Work with third party contractors to ensure deliverables are met.
• Provide internal support or ensuring contractor compliance. 
• Identify development areas and enable initiatives to close out gaps. 
• Live Engen’s values and uphold HSEQ compliance.
• Drive PPE, ZETO rule, STOP/EB safety, BOS compliance.