Dell Product Specialist at Pinnacle ICT

KEY RESPONSIBILITIES:

• Driving Dell product sets internally to the sales teams
• Increase SOW on Dell
• Meeting internal SLA’s
• Achieve Monthly Dell Targets and Budgets
• Manage relationship with vendor in partnership with the brand team
• Understanding and driving Dell bid process internally
• Manage the internal shared quotes mailbox and assist sales staff with quotes / queries
• Build relationship with the sales teams and Dell brand stakeholders
• Provide reports and target tracking information as required
• Engage with all relevant parties at Pinnacle and subsidiary companies
• Understand and implement Pinnacle strategy and policies in alignment with product
• Product support (PDF Spec Sheets, Web Info, Sales Support, SAGE product maintenance)
• Responsible for processing all sales backorders on Dell
• Become a Dell subject matter expert and manage the profitability of products
• Provide sales support to sales staff
• Ensure all resources are aligned – communication is key
• Stay constantly updated with all developments and trends in the market
• Understand technology roadmaps
• Build and maintain internal and external relationships
• Drive the internal Dell sales and Product processes to achieve targets and act as a bridge between the internal brand team as well as the organization’s sales team

REQUIREMENTS:

• Matric with mathematics, IT or sales and marketing tertiary qualification and/or relevant diploma is essential
• Minimum 2 – 3 years’ work experience within an IT environment in a Product role
• Vaccination Certificate Required
• Previous IT distribution experience will be an advantage
• Knowledge of the IT market, reseller channels, marketing and promotional strategies is essential
• Understanding of IT industry and OEM channel
• Mature outgoing personality, energetic go getter
• Strategic thinker with strong planning and execution skills
• Excellent customer engagement and relationship building skills
• Strong negotiation skills
• Excellent oral and written communications skills
• Good time management skills
• Copes effortlessly within a high stress and pressurized environment i.e. ability to handle pressure
• Willing to go the extra mile
• Service quality orientated
• Relevant technical knowledge and technology driven
• Customer focused
• General business acumen
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact / channel for Communication between parties)
• Written communication (convey information through written instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective measures)