Demand Creation Manager (VMMC) (eThekwini) at Right to Care

Description

•  Work closely with Group Manager: Communications in developing a demand creation and social mobilisation strategy specifically addressing the local context of each district that RTC operates in.
• Coordinate with demand creation partners that campaign development and implementation are in line with RTC’s overarching demand creation strategy.
• Ensuring implementation of the plan on district level. Understand and know each district we work in as well as the opportunities and challenges of meeting targets in each district.
• Understanding and implementation of cultural specific messaging per individual district.
• Understanding of traditional leadership structures and the ability to work with confidence and in collaboration with traditional leaderships re the integration of MMC and TMI.
• Working with the Central as well as Provincial teams, ensure MMC demand creation is a well-coordinated and seemless process in al RTC operating districts.
• Management and coordination of the MMC demand creation and social mobilisation team activities and performance of the facilities/districts.
• Provide coaching and mentorship to Outreach Officers and Social Moblisers on Provincial and District levels regarding demand creation programme performance.
• Ensure MMC targets for facilities are met in conjunction with the cross-cutting management team
• Conduct meetings as needed with the Provincial and District MMC demand creation teams to determine progress, any issues and any suggested improvements.
• Attend provincial and District demand creation and HAST meetings or delegate as and when required.
• Provide reporting to the MMC General Manager and Group Manager: Communication on all MMC demand creation issues.
• Submit monthly reports on demand creation and social mobilization progress to the General Manager.
• Facilitate drawing up of monthly demand creation plans based on quarterly plans.
• Support the Operational Manager to ensure operational and clinical support and flow between demand creation team and the operational as well as clinical team is seamless and coordinated.
• Support in operational needs of broad MMC programme management – both operational and clinical.
• Manage the submission of social mobilisation and demand creation reports ensure deadlines are met.
• Manage provision and monitoring of accurate lead generation data for progress towards achievement of set area targets.
• Ensure regular feedback on data submission and that data gaps are addressed timeously and appropriately.
• Work with M&E Officer to encourage use of data to make informed decisions on priority demand creation interventions.
• Communicate RTC demand creation strategy with regards to government programmes.
• Manage strategic direction for integration of all district demand creation and social mobilisation plans to ensure no duplication of effort.
• Manage and facilitate open lines of communication between district demand creation coordinators and RTC Programme Management.
• Communicate with MMC General Manager on demand creation  progress monthly.
• Support MMC demand creation coordinators in implementing support measures for staff development.
• Review MMC Outreach Officers as well as overseeing social mobiliser’s performance monthly and lead performance improvement plans for underperforming staff.
• Implement countermeasures for areas that have not met targets.

Requirements

• An appropriate Diploma or Degree in marketing or any of the human sciences
• 3-5 years experience in demand creation program management
• 3-5 years of operational VMMC experience