Demand Planner (67282) at Ntice Sourcing Solutions

Job Description

• Our leading manufacturing client is seeking a professional and highly organised Customer Liaison/Claims Officer to join their dynamic finance team based in the Upper Highway area.
• This role is ideal for an individual who is passionate about delivering exceptional customer service, enjoys working in a structured administrative environment, and has the ability to manage multiple tasks efficiently.
• You will play a key role in ensuring a positive customer experience while supporting the smooth running of customer-related processes. The role reports into the Financial Manager and is measured against record accuracy, turnaround times, complaint resolution and administrative efficiency

Duties and Responsibilities:

• Act as the primary contact for customer enquiries, complaints, and follow-ups in a professional and timely manner.
• Build and maintain strong customer relationships by providing accurate information and regular feedback.
• Capture and maintain accurate records of all customer interactions on internal systems.
• Coordinate with internal departments to resolve queries and ensure service standards are met.
• Monitor service requests, outstanding actions, and response times to ensure efficient turnaround.
• Assist with scheduling, meeting coordination, document management, and general administration.
• Generate basic reports to support management in tracking service performance and trends.
• Ensure compliance with procedures, data accuracy standards, and confidentiality requirements.
• Identify recurring issues and contribute to process improvements.

Minimum Requirements:

Education and Experience:

• Grade 12 / Matric (essential)
• A certificate or diploma in Business Administration / Customer Service or related field (advantageous)
• 2-4 years' experience in a customer-facing administrative role
• Experience with ERP or service management systems (advantageous)

Knowledge and Skills:

• Strong customer service and interpersonal skills
• Excellent verbal and written communication
• Strong administrative and organisational abilities
• Attention to detail and accuracy
• Proficiency in Microsoft Office and business systems
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving skills and ability to handle pressure professionally
• Ability to work independently and as part of a team
• Professional telephone etiquette and customer-focused mindset

Salary:Market-related and commensurate with experience.