Dental Receptionist - Intercare Kyalami Medical and Dental Centre at Intercare Group South Africa

Role Description

• The Dental Receptionist will be responsible for delivering an efficient reception and administrative service, ensuring smooth patient flow and supporting clinical operations with no delays.

CRITICAL OUTPUTS

• Deliver excellent, patient-centred customer service at all times
• Manage patient flow and waiting times within the dental reception area
• Accurately schedule, reschedule, and manage dental appointments
• Capture and maintain patient information on systems in line with company policies
• Communicate dentist availability, procedures, and payment requirements clearly to patients
• Assist patients with completing forms and ensure accurate documentation
• Handle basic account queries and direct patients to cashier services where required
• Manage cancellation lists and confirm appointments and procedures
• Support dental professionals with estimates, reports, and administrative requests
• Maintain accurate filing, scanning, and electronic record management
• Report faulty equipment or system issues and escalate concerns to management
• Assist at other reception areas when operationally required

Role Requirements

• Qualification: Minimum NQF Level 4
• Minimum 2 years’ reception or administrative experience
• Basic computer literacy
• Strong attention to detail
• Knowledge of the dental or healthcare industry will be an advantage
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant will be an advantage.