Job Openings at Intercare Group South Africa

Role Description

• The focus of this position is to assist dental professionals engaged in performing general and/or specialist dentistry and other dental procedures, as well as facilitating the patient administration process.
• Work within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Ensure the dental room is hygienically acceptable and that sterilization and infection control protocols are adhered to with regards to instruments and equipment.
• Assist dentist in all clinical procedures according to branch protocol.
• Coordinate laboratory work including but not limited to completion of lab slips, collection, returning and casting.
• Control availability of consumables and equipment in dental room as well as the monitoring the economical usage thereof.
• Engage and interrogate concerns brought to his/her attention in order to provide safe dental practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.

Role Requirements

• Minimum qualification: Grade 12
• Completion of approved training course in dental assisting, or any equivalent combination of training and experience.
• Previous experience in a customer focused service environment will be advantageous.
• Computer proficiency (MS Office).
• Knowledge of the principles, practices, and procedures of general dentistry as applied to assisting a dentist in the treatment and care of patients.
• Advanced knowledge of dental terminology.
• Basic understanding of the functioning of dental healthcare environment.
• Good knowledge and application of infection control principles and sterilization techniques.
• Knowledge of treatment codes used in dentistry in doing quotations for advanced dentistry treatment procedures.
• Specialised dental procedures.
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant.

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Role Description

CRITICAL OUTPUTS

• Assess billing information and ensure correctness.
• Actively maintain stock management processes.
• Regularly maintain and review GOODX and SWITCH system set-up.
• Manage main receptionist staff members and rostering.
• Ensure maintenance of office equipment.
• Ensure that all accounts are properly followed up.
• Effective problem identification by utilizing the age analysis.
• Daily cash–up control and banking processes.
• Managing of all patient accounts and all functions relating to it.
• Responsible for managing the practice in the absence of the practice manager.

Role Requirements

• Minimum qualification: Grade 12
• A degree or diploma will be advantageous
• 2-3 Years' experience within office administration environment
• Previous experience within the healthcare industry advantageous
• GoodX system experience will be advantageous
• Computer proficiency essential
• MS Office 365 experience will be advantageous

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Role Description

• Intercare Kyalami Medical and Dental Centre in Midrand seeks to recruit an Enrolled Nursing Auxiliary (ENA), to perform nursing duties in line with the South African Nursing Council’s scope of practice, while ensuring compliance with facility policies and procedures to deliver quality patient care.

CRITICAL OUTPUTS

• Provide high-quality, friendly, and professional service aligned with patient care standards.
• Monitor and maintain the cleanliness and organization of nursing areas.
• Handle basic patient queries related to services and escalate issues as necessary.
• Works within the realms of the scope of practice and knowledge base in relation to current trends and advances to maintain competency level.
• Takes personal accountability for decisions made and actions taken and/or omissions in the course of care delivery.
• Report concerns brought to his/her attention in order to provide safe nursing practices.
• Ensure documentation is in accordance with the policy and within the legal framework.
• Maintain patient confidentiality, dignity and safety at all times in compliance with POPIA.
• Ensure that the disposal of medical waste, human tissue and medicine is in accordance to legislation.
• Ensure the efficient functioning of equipment, or reporting of any equipment failure that could pose a potential risk to patients or staff.
• Actively maintain stock management processes.
• Ensure that the patient flow process is smooth, efficient and conducive to patient satisfaction.
• Attend to customer complaints and escalate where required to line manager.
• Ensure that protocols of professionals are adhered to at all times.

Role Requirements

REQUIREMENTS

• Minimum Qualification: Matric / NQF 4 equivalent.
• Minimum of 2 years in a nursing role; 3 years recommended.
• Registered with South African Nursing Council (SANC) as an ENA.
• Computer proficiency (MS Office).
• Willingness to work shifts and occasional overtime as required.

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Role Description

• The Dental Receptionist will be responsible for delivering an efficient reception and administrative service, ensuring smooth patient flow and supporting clinical operations with no delays.

CRITICAL OUTPUTS

• Deliver excellent, patient-centred customer service at all times
• Manage patient flow and waiting times within the dental reception area
• Accurately schedule, reschedule, and manage dental appointments
• Capture and maintain patient information on systems in line with company policies
• Communicate dentist availability, procedures, and payment requirements clearly to patients
• Assist patients with completing forms and ensure accurate documentation
• Handle basic account queries and direct patients to cashier services where required
• Manage cancellation lists and confirm appointments and procedures
• Support dental professionals with estimates, reports, and administrative requests
• Maintain accurate filing, scanning, and electronic record management
• Report faulty equipment or system issues and escalate concerns to management
• Assist at other reception areas when operationally required

Role Requirements

• Qualification: Minimum NQF Level 4
• Minimum 2 years’ reception or administrative experience
• Basic computer literacy
• Strong attention to detail
• Knowledge of the dental or healthcare industry will be an advantage
• GoodX experience will be advantageous
• Registered with HPCSA as Registered Dental Assistant will be an advantage.

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Role Description

CRITICAL OUTPUTS

• Build and manage relationships between the Health Professionals and the Company.
• Ensure the implementation of processes is conducive to customer satisfaction.
• Identify improvement areas and implement initiatives to ensure continued levels of customer service.
• Ensure sound operational practices aligned with the operating model of the Organisation.
• Demonstrate overall management of all activities and services in the branch in accordance to relevant legislation and the Company’s policies and procedures.
• Actively support and drive the implementation of national operational initiatives and projects to ensure continued and improved productivity.
• Facilitate the implementation of revised operational processes by applying sound change management principles.
• Initiate and drive practice specific best operating practice in line with policies and procedures.
• Ensure that resources are available and operational to provide a productive work environment.
• Ensure all monthly and annual deadlines are adhered to.
• Proactive communication regarding to changes and initiatives to key stakeholders.
• Ensure adherence to ethical and clinical standards to achieve legislative compliance.
• Proof of overall management of all activities and services in the practices in accordance to relevant legislation and the Company’s policies and procedures.
• Ensure legislative requirements are met for registration purposes to all required bodies.
• Active participation in yearly internal audit and corrective actions implemented within 3 months and monitored.
• Implement a local business strategy aligned to the national operational strategy of the company.
• Continuous monitoring and analysing of operational costs and turnover.
• Provide timeous feedback regarding budgetary deviances.
• Participate in business planning and budgeting processes, through the identification of trends and areas of improvement.
• Proof of management of operational costs in line with budget.
• Manpower Planning ensuring adequate and effective staffing levels.
• Development of team members to ensure business efficiency in conjunction with performance management.
• Support and facilitate Human Capital initiatives and processes including Industrial Relations.
• Ensure that fixed and variable staff costs are adjusted to occupancy levels at all times.

Role Requirements

• Minimum requirement: Matric Certificate.
• Bachelors degree or similar qualification will be an advantage.
• Healthcare industry experience would be an advantage.
• Basic understanding of labour legislation, financial and change management principles.
• Computer proficiency (MS Office 365).
• A minimum of 3 years experience in a management role.
• Drivers License and own transport.
• Business focused and vision orientated.
• Emotional Intelligence including high level of empathy.
• Inspirational leadership influence and competence.
• Planning, organizing and controlling skills.
• Assertiveness and diplomacy.
• Integrity.