Fresh Jobs at Hollard Insurance

Job Purpose

• The purpose of this role is to own and manage certain personal lines products. Product specs will need to be created and maintained for the core products. Product documentation such as policy wording, underwriting clauses, customer communications and policy schedules will need to be developed, enhanced and maintained. All documentation must abide by legal and regulatory requirements (e.g. TCF, FSCA, FAIS, SAIA) and be accurate in terms of product benefits and limitations. Drive and assist in the strategy of moving towards fewer products in the personal lines space – as part of this strategy, draft product comparisons (T&Cs comparisons as well as limits and excesses comparisons). Draft and/or review consumer education and marketing material, such as brochures.

Key Responsibilities

Key Responsibility:  General Customer Experience enhancement

Outputs required to achieve this responsibility:

• Give guidance and approval sign-off on product marketing material, such as brochures, emails, SMSes.
• Draft and sign-off on consumer education material.
• Draft and/or review and distribute adhoc broker communications.
• Maintain awareness of changes in legislation in order to incorporate this information effectively into product documentation.

Key Responsibility: Product documentation 

Outputs required to achieve this responsibility:

• Thoroughly analyse and understand the product construct, product specifications and value proposition of new or updated insurance products.
• In consultation with the relevant stakeholders, draft product documentation (e.g., policy wording, endorsements, client disclosures, client communications, policy schedules and application forms) for new or updated products, applying principles such as Plain Language and TCF. Also consider prior knowledge and considerations regarding applicable legislation, compliance standards, product structure and benefits, business and underwriting rules as well as competitor communications and related material.
• Circulate product documentation to stakeholders such as Legal, Actuarial, Underwriting, Operations, Sales, Claims, Marketing and consolidate feedback. Assess feedback and apply the necessary changes to drafted product documentation. Finalise product documentation and initiate deployment and updating of relevant registers and document repositories.

Key responsibility: Product enhancement and maintenance

Outputs required to achieve this responsibility:

• Identify product enhancements based on market and internal research and competitor analysis.
• Look for ways to refine product architecture and product process to optimally deliver the customer value propositions.
• Ensure consistency with other in-house personal lines products.
• Draft proposals to refine product designs and supporting processes and submit for review by all stakeholders. Integrate feedback.
• Assist Training function with development or maintenance of training material and training delivery and approve training material.
• Apply TCF and POPI standards and principles in the execution of the above responsibilities.

Key Responsibility: Product migration

Outputs required to achieve this responsibility:

• Drive and assist with migrating all policies onto one of the 3 core products.
• Thoroughly compare different products (policy wordings, schedules, limits and excesses) and document the differences in cover in an easy-to-understand format.

Required Knowledge and Experience    
Required Experience

• 10 years' general non-life (short-term) insurance industry experience, preferably in underwriting, or claims and a strong technical skill set.
• 5 years' experience in writing of product-related documentation, including specific experience in writing of non-life (short-term) insurance policy wording.
• Experience in coordinating input from multiple stakeholders involved in developing insurance product-related documentation.
• Proven experience in the drafting or interpretation of documents which have a legal impact, e.g., contracts, service agreements, policy terms and conditions.
• The ideal candidate would have experience in the drafting and analysis of personal lines policy wordings, ensuring compliance with the regulatory requirements.

Required Knowledge and Skills

• In-depth professional knowledge and experience in this specialised field.

Specifically:

• Logical and technical thinker, who is able to contribute to the achievements of a complex business.
• Accuracy and excellent attention to detail.
• Excellent communication and interpersonal skills.
• Highly articulate with the ability to explain technical concepts.
• Excellent grasp of grammar and the English language, able to communicate and write in Plain Language English, even when communicating complicated, technical concepts.
• A team player.
• Highly organised, with first class planning and delivery capabilities.
• Self-motivated, able to work on own initiative.
• Able to prioritise effectively and deliver with a strong focus on quality.
• Full understanding of the non-life (short-term) personal lines products, underwriting, exclusions and conditions of cover.
• High level of technical knowledge, including insurance principles and practice, and legal principles.
• The ability to create and adapt policy wording and ensure that the intent of the cover is correctly interpreted and can stand up to due process should it be challenged at any time.
• Detailed knowledge of the legal, regulatory and compliance provisions that apply to personal lines products, distribution channels and the markets in which we operate. Knowledge in commercial products is a bonus.

Educational Requirements    
Required Qualifications

• Matric with excellent English results
• An Advanced Certificate in non-life (short-term) Insurance NQF 6 - or equivalent, but mostly the candidate will be qualified based on experience and past achievements.

Deadline:18th February,2026

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Job Purpose:

• Hollard is seeking an experienced Experiential Marketing Manager who will be responsible for executing and managing experiential marketing plans and campaigns. This role plays a pivotal part in creating unique and memorable brand experiences, focusing on broker, channel partner, and staff engagement, among other stakeholders. Responsibilities include overseeing the execution of events, experiential marketing campaigns, and other brand activations at a national and regional level.

Key Responsibilities:

• Strategy Implementation: Implement experiential marketing plans aligned with the overall marketing and business objectives in a manner that applies sensory marketing and neuroscience principles. 
• Event Management: Lead the planning, organisation, and execution of experiential events, hospitality events, activations, trade shows, sponsorships, and other engagements to enhance brand visibility and customer engagement.
• Audience Engagement: Develop strategies to maximise audience engagement and participation at events through interactive experiences, compelling activations, and targeted outreach efforts.
• Innovation & Trends: Stay updated on industry trends and innovative experiential marketing techniques to enhance Hollards’ differentiators. Foster creativity and innovation in executing experiential marketing campaigns and events that resonate with stakeholders.
• Cross-functional Support & Collaboration: Collaborate with internal stakeholders and external partners to ensure seamless execution of experiential marketing initiatives with other business and marketing efforts.
• Campaign Performance Measurement & Reporting: Deliver against set KPIs, evaluate the ROI of experiential marketing initiatives, prepare post event reports and share key insights with stakeholders.

Required Knowledge and Experience    

• Significant experience in event management for large corporates or agencies.
• At least 8 – 10 years’ related experience including leading vendors and teams in a deadline-driven environment.
• Highest level expertise in, and detailed understanding of several different specialist areas.

Skills & Knowledge:

• Strong project management skills, with the ability to prioritize and manage multiple campaigns and initiatives simultaneously.
• Excellent verbal and written communication skills, with the ability to articulate ideas clearly and influence stakeholders.
• Knowledge of project management and event management.
• Ability to collaborate across teams, effective communication and presentation skills.

Educational Requirements    

• Bachelor's degree in Marketing, Project Management, Hospitality, or related field.

Deadline:4th February,2026

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Job Purpose

• The IT Communications Specialist will be responsible for shaping and sharing the narrative of the IT department. This role ensures that technical initiatives, projects, and strategies are communicated clearly, consistently, and in ways that inspire confidence and engagement across the business.
• Regular storytelling updates on IT projects (newsletters, blogs, town halls).
• Partnering with HR/Comms to ensure IT messages are consistent and engaging.
• Creating success stories that highlight IT’s impact on the business
• Translate complex technical information into clear, engaging stories for diverse audiences.
• Build trust and transparency by keeping employees informed about IT changes, projects, and successes.
• Strengthen the IT department’s identity and visibility within the organisation.
• Drive adoption of new technologies by making them relatable and easy to understand.

Key Responsibilities

Key Objectives

• Translate complex technical information into clear, engaging stories for diverse audiences.
• Build trust and transparency by keeping employees informed about IT changes, projects, and successes.
• Strengthen the IT department’s identity and visibility within the organisation.
• Drive adoption of new technologies by making them relatable and easy to understand.

Responsibilities

• Develop and deliver communication plans for IT projects, updates, and initiatives.
• Write and edit content for newsletters, announcements, intranet posts, presentations, and town halls.
• Partner with IT leadership to craft narratives that connect technology strategy to business goals.
• Create storytelling assets (case studies, success stories, videos, infographics) that highlight IT’s impact.
• Act as a liaison between IT and Corporate Communications/HR to ensure consistent messaging.
• Support change management efforts by communicating transitions in a clear and empathetic way.
• Monitor feedback and adjust communication strategies to improve engagement

Required Knowledge and Experience    
Required Knowledge and Skills

• Strong writing, storytelling, and communication skills across multiple formats (written, visual, digital).
• Familiarity with digital communication tools and content creation software.
• Knowledge of change management principles is a plus.
• A creative mindset with the ability to inspire action through narratives.
• Comfort working with both technical teams and senior leaders.

Educational Requirements    
Required Qualifications and Experience

• A bachelor’s degree in Communications, Journalism, IT, Business, or a related field.
• Around 3 to 5 years of experience in IT communications, corporate communications, or storytelling roles.
• A bachelor’s degree in Communications, Journalism, IT, Business, or a related field.
• Around 3 to 5 years of experience in IT communications, corporate communications, or storytelling roles.

On-the-job training/familiarisation time

• 3 months

Deadline:4th February,2026

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Job Purpose:

• We are seeking a highly skilled and experienced commercial marketer responsible for managing all aspects of go-to-market campaign plans and performance as well as media strategy, planning and buying across portfolios. This role requires a strategic thinker with a proven track record of go-to-market planning and maximising ROI across various marketing channels.

Key Objectives:

• Integrated Go-To-Market Plans: Develop commercial go-to-market plans to drive uptake of Hollard products in the market using strategic marketing tools. This involves conducting competitive analysis, influencing pricing strategies, and identifying target customer segments. 
• Campaign Performance Management: Monitoring and analyzing the performance of marketing campaigns to ensure they meet predefined objectives and KPIs. This involves using analytics tools to track campaign performance through the marketing funnel in a B2B environment. 
• Media Strategy, Planning and Buying: Oversee media planning and buying activities for all South African business units across traditional and digital channels. Create and implement effective media plans to reach the target audience through these media channels. 
• Budget Management: Develop and manage the group marketing media budget and specific go-to-market campaign budgets while ensuring optimal allocation of resources to achieve desired outcomes within budgetary constraints.
• Leadership & Team Management: Provide leadership, guidance, and mentorship to the team. Foster a collaborative and high-performance culture that encourages innovation, and continuous improvement.
• Cross-functional collaboration. Collaborate with internal functions such as strategy, product development, channel, marketing teams and lead external agencies to develop commercial marketing go-to-market plans.

Required Knowledge and Experience    

• Minimum 5 years of management experience is required.
• Proven experience in either commercial or B2B environment, preferably in the insurance or financial services sector.
• Marketing and media experience is critical.
• Strategic manager with strong analytical skills and a demonstrated track record of developing and executing successful commercial marketing strategies.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Leadership experience with a proven ability to inspire, motivate, and manage cross-functional teams.

Knowledge:

• Insurance industry experience.
• Commercial acumen.
• Business to business marketing.

Skills and Attributes:

• Strategic thinker.
• Ability to influence and collaborate across functional teams.
• Communicate effectively.
• High performance

Educational Requirements    

• Bachelor's degree or diploma in Commerce, Accounting, Marketing, or related field.

Deadline:8th February,2026

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Job Purpose

• The Underwriter – Construction & Engineering is responsible for underwriting, risk assessment, and portfolio quality within the Construction & Engineering department of Hollard Specialist Lines with a major focus on developing International Markets. The role focuses on delivering exceptional customer service, supporting brokers, driving profitable growth, and maintaining underwriting discipline in line with Hollard’s standards.
• It ensures accurate processing, sound risk selection, and timeous communication to internal and external stakeholders, contributing to the productivity and reputation of the business.

Key Responsibilities:

Customer & Broker Service

• Maintain a consistently high level of service to customers and brokers.
• Communicate timeously and professionally with all internal and external parties; respond to queries within 24 hours.
• Support and strengthen broker relationships through technical guidance and solution-based communication.

Underwriting

• Assess, select, and underwrite Construction & Engineering risks within delegated authority.
• Interpret policy wording and apply underwriting judgment to ensure accurate rating, risk acceptance, and endorsements.
• Understand how claims information impacts underwriting decisions and adjust terms where necessary.
• Ensure all policy processing and data input is completed accurately and within required timeframes.

Sales Support and Business Development

• Execute the sales process with professionalism, skill, and integrity.
• Communicate with potential clients and brokers in a knowledgeable, confident manner.
• Maximise conversion of leads and ensure retention of existing accounts.
• Position Hollard Specialist Lines’ Construction & Engineering products effectively through understanding and demonstrating product benefits.

Needs Analysis & Client Interaction

• Identify customer needs using effective questioning and attentive listening.
• Match product solutions appropriately to meet identified needs.
• Understand and handle objections, providing clear, appropriate responses.

Productivity & Operational Delivery

• Contribute to overall divisional productivity through accurate underwriting, efficient processing, and customer satisfaction.
• Ensure adherence to internal processes, Treating Customers Fairly (TCF) principles, and compliance requirements.
• Maintain an organised approach to workload management, prioritising deadlines and broker expectations.

Required Knowledge and Experience    
Required Experience

• More than 6 year underwriting experience.
• Construction and Engineering underwriting experience highly advantageous, in particular experience dealing with International Markets.
• Insurance knowledge and understanding of underwriting principles essential
• Ability to interpret policy wording and financial information
• Computer literate (MS Office; relevant underwriting systems)

Technical & Functional Skills

• Strong underwriting knowledge and understanding of Construction & Engineering products
• Ability to understand risk exposures, financial assessments, and contractor profiles
• Basic financial competence (estimates, premiums, endorsements)
• Ability to interpret policy wording and understand claims impact on underwriting
• Knowledge of insurance terminology and regulatory environment

Behavioural Skills

• Strong attention to detail
• Good telephone manner, communication skills, and listening capability
• Flexible and adaptive to change; fast learner
• Customer-focused mindset with a commitment to efficient, polite service
• Ability to multitask and work under pressure
• Results-oriented with a strong sense of accountability
• Fluent in English (Afrikaans advantageous)

Educational Requirements    
Required Qualifications

• Degree or Diploma in Business, Engineering, Insurance, or a related field.

Deadline:6th February,2026

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Job Purpose

• Support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the area
• Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key responsibilities:

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Account Management: Support Broker Consultants to meet goals for volume and value of quality new business quoted and written within company guidelines, by managing all accredited brokers, process all quotes assigned, update quote register, all quotes to be sent to Broker Consultant who in turn will forward to Broker, complete the new business worklist and responsible for follow up, ensure all renewals are processed for preparation to negotiate with brokers – Broker Consultant responsible for final sign off, processing and following up all declaration letters, assist with follow up and confirmation of surveys and ensure Risk Recommendations are followed up – diary system to be used for this, prepare all new business closings prior to handing over to underwriting for processing, answering of Broker Consultant’s telephone in their absence. Assist with servicing, growing and maintaining renewal policies. Confirm rating and cover on endorsements requested. Assist in ensuring that all premiums are received and up to date on all accounts in portfolio. In collaboration with credit control review and discuss all outstanding premiums and arrears with Brokers on a monthly basis.
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
• Underwriting/Risk Analysis: Analyse qualitative and quantitative data prepared by brokers to provide approval for risk selection and acceptance, coverage and price. Recommend creative alternatives in regard to rating plans, coverage and payment plans. Ensure reinsurance is in place where applicable. Ensure reinsurance is in place where applicable.
• Relationship Management: Interact frequently with brokers and/or agents and focus on service delivery.

Required Knowledge and Experience    
Required Experience

• 3-5 years’ related short term insurance experience

Required Knowledge and Skills

• Good communication skills (including writing and presentation skills)
• Negotiation skills (internal & external)
• Relationship management skills (have the right approach with the right people)
• Analysis and interpretation of data pertaining to assigned books, reports and market conditions

Educational Requirements    

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous

Deadline:7th February,2026