IT Communications Specialist at Hollard Insurance

Job Purpose

• The IT Communications Specialist will be responsible for shaping and sharing the narrative of the IT department. This role ensures that technical initiatives, projects, and strategies are communicated clearly, consistently, and in ways that inspire confidence and engagement across the business.
• Regular storytelling updates on IT projects (newsletters, blogs, town halls).
• Partnering with HR/Comms to ensure IT messages are consistent and engaging.
• Creating success stories that highlight IT’s impact on the business
• Translate complex technical information into clear, engaging stories for diverse audiences.
• Build trust and transparency by keeping employees informed about IT changes, projects, and successes.
• Strengthen the IT department’s identity and visibility within the organisation.
• Drive adoption of new technologies by making them relatable and easy to understand.

Key Responsibilities

Key Objectives

• Translate complex technical information into clear, engaging stories for diverse audiences.
• Build trust and transparency by keeping employees informed about IT changes, projects, and successes.
• Strengthen the IT department’s identity and visibility within the organisation.
• Drive adoption of new technologies by making them relatable and easy to understand.

Responsibilities

• Develop and deliver communication plans for IT projects, updates, and initiatives.
• Write and edit content for newsletters, announcements, intranet posts, presentations, and town halls.
• Partner with IT leadership to craft narratives that connect technology strategy to business goals.
• Create storytelling assets (case studies, success stories, videos, infographics) that highlight IT’s impact.
• Act as a liaison between IT and Corporate Communications/HR to ensure consistent messaging.
• Support change management efforts by communicating transitions in a clear and empathetic way.
• Monitor feedback and adjust communication strategies to improve engagement

Required Knowledge and Experience    
Required Knowledge and Skills

• Strong writing, storytelling, and communication skills across multiple formats (written, visual, digital).
• Familiarity with digital communication tools and content creation software.
• Knowledge of change management principles is a plus.
• A creative mindset with the ability to inspire action through narratives.
• Comfort working with both technical teams and senior leaders.

Educational Requirements    
Required Qualifications and Experience

• A bachelor’s degree in Communications, Journalism, IT, Business, or a related field.
• Around 3 to 5 years of experience in IT communications, corporate communications, or storytelling roles.
• A bachelor’s degree in Communications, Journalism, IT, Business, or a related field.
• Around 3 to 5 years of experience in IT communications, corporate communications, or storytelling roles.

On-the-job training/familiarisation time

• 3 months

Deadline:4th February,2026