Underwriter at Hollard Insurance

Job Purpose

• The Underwriter – Construction & Engineering is responsible for underwriting, risk assessment, and portfolio quality within the Construction & Engineering department of Hollard Specialist Lines with a major focus on developing International Markets. The role focuses on delivering exceptional customer service, supporting brokers, driving profitable growth, and maintaining underwriting discipline in line with Hollard’s standards.
• It ensures accurate processing, sound risk selection, and timeous communication to internal and external stakeholders, contributing to the productivity and reputation of the business.

Key Responsibilities:

Customer & Broker Service

• Maintain a consistently high level of service to customers and brokers.
• Communicate timeously and professionally with all internal and external parties; respond to queries within 24 hours.
• Support and strengthen broker relationships through technical guidance and solution-based communication.

Underwriting

• Assess, select, and underwrite Construction & Engineering risks within delegated authority.
• Interpret policy wording and apply underwriting judgment to ensure accurate rating, risk acceptance, and endorsements.
• Understand how claims information impacts underwriting decisions and adjust terms where necessary.
• Ensure all policy processing and data input is completed accurately and within required timeframes.

Sales Support and Business Development

• Execute the sales process with professionalism, skill, and integrity.
• Communicate with potential clients and brokers in a knowledgeable, confident manner.
• Maximise conversion of leads and ensure retention of existing accounts.
• Position Hollard Specialist Lines’ Construction & Engineering products effectively through understanding and demonstrating product benefits.

Needs Analysis & Client Interaction

• Identify customer needs using effective questioning and attentive listening.
• Match product solutions appropriately to meet identified needs.
• Understand and handle objections, providing clear, appropriate responses.

Productivity & Operational Delivery

• Contribute to overall divisional productivity through accurate underwriting, efficient processing, and customer satisfaction.
• Ensure adherence to internal processes, Treating Customers Fairly (TCF) principles, and compliance requirements.
• Maintain an organised approach to workload management, prioritising deadlines and broker expectations.

Required Knowledge and Experience    
Required Experience

• More than 6 year underwriting experience.
• Construction and Engineering underwriting experience highly advantageous, in particular experience dealing with International Markets.
• Insurance knowledge and understanding of underwriting principles essential
• Ability to interpret policy wording and financial information
• Computer literate (MS Office; relevant underwriting systems)

Technical & Functional Skills

• Strong underwriting knowledge and understanding of Construction & Engineering products
• Ability to understand risk exposures, financial assessments, and contractor profiles
• Basic financial competence (estimates, premiums, endorsements)
• Ability to interpret policy wording and understand claims impact on underwriting
• Knowledge of insurance terminology and regulatory environment

Behavioural Skills

• Strong attention to detail
• Good telephone manner, communication skills, and listening capability
• Flexible and adaptive to change; fast learner
• Customer-focused mindset with a commitment to efficient, polite service
• Ability to multitask and work under pressure
• Results-oriented with a strong sense of accountability
• Fluent in English (Afrikaans advantageous)

Educational Requirements    
Required Qualifications

• Degree or Diploma in Business, Engineering, Insurance, or a related field.

Deadline:6th February,2026