Department Head (Centurion) at AVBOB South Africa

Description

• We are looking for a dynamic and results-driven Department Head: Operations Support Insurance to lead and manage key operational, compliance, regulatory, system governance, and employee management functions within the Operations Support Insurance Department.
• The successful candidate will be responsible for ensuring regulatory compliance, overseeing business-critical systems, managing operational controls, driving process improvements, and leading a high-performing team to support the achievement of business objectives.
• You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities

• Manage FAIS compliance, including the FSCA Central Register, Key Individuals, Representatives, Fit and Proper requirements, AML screening, and regulatory reporting.
• Oversee annual FSCA levies and ensure compliance with regulatory obligations.
• Lead system governance for Sinawe and Broker Connect, including change management, UAT testing, stakeholder coordination, and system improvements.
• Monitor and manage minimum wage governance, representative debt, and coaching administration.
• Drive operational controls, risk management, process improvements, and reporting.
• Lead, develop, and manage staff while ensuring compliance with HR policies and labour legislation.
• Provide operational support to management and maintain departmental policies, procedures, and training material.

Requirements

• Matric qualification.
• 6 years of relevant experience in a similar role.
• At least 3 years of supervisory experience.
• At least 3 years of experience in the insurance industry.
• Strong computer literacy and proficiency in relevant software tools.
• Advanced Excel skills to manage and analyse complex data effectively.
• Excellent planning and organizational skills.
• Strong conflict management abilities.
• Outstanding written and verbal communication skills