Departmental Assistant - ICT Applications, Infrastructure And Operations Department at FSCA South Africa

Purpose of the Job:

• To provide administrative support to the Department and to ensure that office operations within the Information and Communication Technology (ICT) Division are efficient and successful in supporting business activities. The person appointed to this position will report directly to the Departmental Head: ICT Application, Infrastructures and Operations.

Key Performance Areas:

•  Render secretarial and administrative support to the Department;
•  Take minutes of meetings as and when required;
•  Maintain files and records with effective filing systems;
•  Monitor office supplies inventory and place orders;
•  Follow office workflow procedures to ensure maximum efficiency;
•  Perform all additional functions ordinarily required of a secretary including, but not limited to preparation of forms and other standard documents for consideration for submissions to committees;
•  Perform other general office administrative functions required for the effective operation of the ICT Division and assist with the ICT Helpdesk support and customer related queries;
•  Log calls for external users to the main Service Desk;
•  Follow up on the calls and update the Users on the status of the calls;
•  Advice Users on the right processes to follow when requesting ICT services e.g. SLA;
•  Follow-up on project related matters with project stakeholders and track progress on action items discussed in meetings;
•  Follow - up on document reviews to ensure timeous finalisation of documents;
•  Liaise with Problem Manager and Operations Manager regarding systems disruptions notification/communication to VIP’s   e.g. EO’s office; and major impact to business and;
•  Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).

Other Key Competencies:

The candidate must demonstrate the following skills and attributes: An excellent command of both spoken and written English; disciplined, organised  and reasonably tidy; reliable, trustworthy, of sound judgment, self-confident and with a friendly, cheerful, co-operative and supportive nature; commitment  to ensuring effective team work and that all work is done timeously, at a high standard and that the organisation’s reputation is protected and enhanced.

Requirements

• A National Diploma in Information Technology or related Degree, with at least 2 years’ experience as a Helpdesk Administrator or IT Project Administrator 
• on a full-time basis. The candidate must be proficient in the use of Microsoft Office suite (Word, Excel, Access and PowerPoint) and other commonly used 
• office software products. The candidate must have experience in working with customers and colleagues to develop solutions to complex business problems, 
• and the ability to handle more than one task at a time is essential. ITIL Certificate will be added as an advantage.