Deployment Team Leader - Lesaka (Fin-Tech) at Lesaka Technologies

Role Purpose

• The Deployment Team Leader is responsible for overseeing and coordinating all deployment activities, ensuring that deployment‑related work is executed efficiently, on time, and in line with company standards.
• This role also manages supporting operational functions including stock control, reporting, supplier coordination, and stakeholder engagement to drive overall business performance and service quality.

Key Responsibilities

Team Leadership & Management

• Lead, supervise, and support the deployment team to meet daily and strategic objectives
• Allocate tasks and manage workflow to ensure timely handling of all incoming requests
• Provide coaching, mentoring, and regular performance feedback to team members
• Conduct team meetings, performance reviews, and training sessions (induction, process, ad‑hoc)

Deployment & Project Operations

• Plan, coordinate, and oversee deployment schedules and activities
• Ensure all installations and onboardings are completed within agreed timelines
• Manage deployment‑related projects and ensure successful implementation
• Monitor progress and resolve operational challenges or delays
• Act as the escalation point for all deployment‑related issues

Warehouse & Inventory Management

• Manage stock counts including receiving and dispatching of stock
• Conduct regular stock takes to ensure inventory accuracy
• Ensure proper control, tracking, and reporting of stock movements

Stakeholder & Supplier Management

• Liaise with internal departments (Sales, Logistics, Finance, Technical Support) to ensure seamless operations
• Manage supplier relationships, including invoice and statement verification
• Ensure timely processing and alignment with Finance
• Review sales documentation and coordinate with Sales teams to ensure completeness and accuracy

Financial & Administrative Coordination

• Accurately communicate monthly billing information and reports to the Finance team
• Facilitate sales commission payments, ensuring accuracy and timeliness

Reporting & Performance Management

• Compile and present weekly and monthly deployment reports for the Executive Committee
• Track and report on KPIs such as turnaround times, productivity, and service quality
• Monitor performance expectation reports and ensure targets are met
• Provide operational insights and recommendations for continuous improvement

Process Improvement & Compliance

• Document and update operational processes to ensure clarity, consistency, and efficiency
• Identify opportunities for process improvements and drive continuous enhancements
• Ensure compliance with company policies, procedures, and audit requirements (e.g. SOX / ITGC, where applicable)

Experience & Qualifications

Qualifications

• Bachelor’s degree in supply chain management, Logistics, or a related field (preferred)

Experience

• 3–5 years’ experience in deployment, logistics, warehousing, or technical operations
• 1–2 years’ experience in a leadership or supervisory role

Skills & Competencies

• Strong leadership and people‑management capabilities
• Excellent planning, coordination, and organisational skills
• Strong analytical and reporting ability
• Financial and operational acumen
• Effective problem‑solving and decision‑making skills
• Strong communication and stakeholder‑management skills
• Ability to work under pressure and meet tight deadlines
• Proficiency in Microsoft Office, particularly Excel, and relevant operational systems

Key Performance Indicators (KPIs)

• Deployment efficiency
• Stock count accuracy
• Team productivity and performance
• Reporting accuracy and timeliness
• Compliance and audit adherence