Job Openings at Lesaka Technologies

Role Purpose

• We are looking for a strategic Product Manager to lead the development, rollout, and ongoing lifecycle management of key products within the Merchant Division.
• This role bridges business objectives, customer needs, and technical delivery, ensuring products are commercially viable, customer‑centric, and delivered with high quality and impact.
• You will work closely with engineering, design, sales, and marketing teams to translate strategy into compelling product outcomes.

Key Responsibilities

Product Vision & Strategy

• Define and own the product vision, strategy, and roadmap aligned to company objectives
• Ensure clear value propositions for merchants and internal stakeholders
• Align product priorities with business growth targets

Market & Customer Insights

• Conduct market research and analyse customer and user feedback
• Use data and insights to prioritise features and enhancements
• Balance customer demand, business value, and technical effort

Cross‑Functional Collaboration

• Collaborate with engineering, design, sales, and marketing teams
• Translate requirements into clear user stories and specifications
• Support teams through delivery to ensure products launch on time and to standard

Delivery, Backlog & Launch Management

• Own and manage the product backlog
• Write clear requirements and acceptance criteria
• Oversee product launches, ensuring readiness across teams

Performance Monitoring & Optimisation

• Monitor product performance post‑launch using relevant metrics
• Gather stakeholder feedback and iterate for continuous improvement
• Drive enhancements that improve customer satisfaction and business outcomes

Experience & Qualifications

Minimum Requirements

• 3+ years’ experience in Product Management
• Strong analytical and problem‑solving skills
• Excellent verbal and written communication abilities
• Experience working with Agile methodologies
• Proven ability to manage complex stakeholder environments

Preferred

• Experience in fintech, payments, or CRM‑based platforms
• Exposure to merchant‑facing digital products

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Role Purpose

• The Deployment Team Leader is responsible for overseeing and coordinating all deployment activities, ensuring that deployment‑related work is executed efficiently, on time, and in line with company standards.
• This role also manages supporting operational functions including stock control, reporting, supplier coordination, and stakeholder engagement to drive overall business performance and service quality.

Key Responsibilities

Team Leadership & Management

• Lead, supervise, and support the deployment team to meet daily and strategic objectives
• Allocate tasks and manage workflow to ensure timely handling of all incoming requests
• Provide coaching, mentoring, and regular performance feedback to team members
• Conduct team meetings, performance reviews, and training sessions (induction, process, ad‑hoc)

Deployment & Project Operations

• Plan, coordinate, and oversee deployment schedules and activities
• Ensure all installations and onboardings are completed within agreed timelines
• Manage deployment‑related projects and ensure successful implementation
• Monitor progress and resolve operational challenges or delays
• Act as the escalation point for all deployment‑related issues

Warehouse & Inventory Management

• Manage stock counts including receiving and dispatching of stock
• Conduct regular stock takes to ensure inventory accuracy
• Ensure proper control, tracking, and reporting of stock movements

Stakeholder & Supplier Management

• Liaise with internal departments (Sales, Logistics, Finance, Technical Support) to ensure seamless operations
• Manage supplier relationships, including invoice and statement verification
• Ensure timely processing and alignment with Finance
• Review sales documentation and coordinate with Sales teams to ensure completeness and accuracy

Financial & Administrative Coordination

• Accurately communicate monthly billing information and reports to the Finance team
• Facilitate sales commission payments, ensuring accuracy and timeliness

Reporting & Performance Management

• Compile and present weekly and monthly deployment reports for the Executive Committee
• Track and report on KPIs such as turnaround times, productivity, and service quality
• Monitor performance expectation reports and ensure targets are met
• Provide operational insights and recommendations for continuous improvement

Process Improvement & Compliance

• Document and update operational processes to ensure clarity, consistency, and efficiency
• Identify opportunities for process improvements and drive continuous enhancements
• Ensure compliance with company policies, procedures, and audit requirements (e.g. SOX / ITGC, where applicable)

Experience & Qualifications

Qualifications

• Bachelor’s degree in supply chain management, Logistics, or a related field (preferred)

Experience

• 3–5 years’ experience in deployment, logistics, warehousing, or technical operations
• 1–2 years’ experience in a leadership or supervisory role

Skills & Competencies

• Strong leadership and people‑management capabilities
• Excellent planning, coordination, and organisational skills
• Strong analytical and reporting ability
• Financial and operational acumen
• Effective problem‑solving and decision‑making skills
• Strong communication and stakeholder‑management skills
• Ability to work under pressure and meet tight deadlines
• Proficiency in Microsoft Office, particularly Excel, and relevant operational systems

Key Performance Indicators (KPIs)

• Deployment efficiency
• Stock count accuracy
• Team productivity and performance
• Reporting accuracy and timeliness
• Compliance and audit adherence

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Role Purpose

• This role provides critical administrative, coordination, monitoring, and reporting support to ensure the smooth and efficient daily operation of the department.
• The position requires strong organisational skills, the ability to prioritise under pressure, and close collaboration with internal teams and external service providers.

Key Responsibilities

Operations Support & Escalation Management

• Manage escalated technical calls and urgent communications
• Monitor technical calls via the CMS monitoring system throughout the day
• Prioritise escalations and coordinate with Service Providers for timely resolution
• Escalate unresolved issues to the Technical Support Manager or National Operations Manager
• Ensure corrective actions are taken where unacceptable performance is identified

Operating Manuals & Procedures

• Provide input into SmartSafe and Deposit Manager operating manuals
• Support updates to technical procedures, communications, and support documentation

Deposit Manager, SmartSafe & Tamper‑Evident Bags

• Monitor stock levels, usage, and deliveries of all bag types across the Cash Connect estate
• Ensure sufficient stock availability at all times
• Manage supplier orders considering lead times, MOQs, and cost efficiency
• Coordinate national deliveries to clients
• Identify and report excessive bag usage to management
• Maintain accurate records of all orders, receipts, and deliveries

Field Communications Monitoring

• Monitor communications failure notifications from Service Providers
• Review Hourly Communications Reports and Comms Exception Reports
• Follow up with Service Providers to ensure communications are restored timeously
• Notify Operations, Settlements, and Service Departments of relevant issues
• Provide feedback to KAMs on escalated communications incidents
• Monitor alerts and operations exception reports

Spares & Consumables Management

• Monitor spares usage and escalate excessive consumption
• Maintain accurate spares records, orders, receipts, and deliveries
• Manage quarterly boot‑stock issuance to technicians in line with service contracts
• Escalate inadequate boot‑stock levels to the Technical Support Manager

Billing

Draw up monthly billing requisitions against clients for:

• Express Bag Orders
• Chargeable bags
• Relevant technical call‑outs

Reports – General

• Provide reporting and analytical support to Operations field services management as required
• Review daily S/I and S/O reports received from Service Providers and escalate any missing reports
• Monitor Service Provider open‑call reports daily and escalate gaps
• Compile monthly SLA reports by client type for month‑end review
• Compile monthly technical performance reports by device type for month‑end review
• Perform multiple‑call monitoring and reporting to identify trends and anomalies

Technical History & Trend Reporting

• Compile client technical history reports as required
• Analyse trends, investigate incidents, and provide explanations
• Support field management with ad‑hoc analysis and insights

Site Inspections & Job Instructions

• Proof Site Inspections and allocate to Service Providers
• Manage and escalate queries related to Site Inspection (S/I) and Job Instruction (JI) communications
• System Monitoring

Monitor and work across the following systems:

• CMS
• Communications monitoring platforms (Power BI, Xlink)
• Skipper App (Code Requests)
• Webfleet (Fleet Management)
• Cash Connect systems
• Any additional operational systems implemented
• General Administrative Duties
• Operations calendar and room bookings
• Fleet management (in‑house technician vehicles)
• Operations asset management
• Document control and record keeping
• Monitor and respond to Operations inbox daily
• Technician scheduling and dispatching
• Vetting of Call Closures
• Vet call closures and escalate discrepancies where required

Experience & Qualifications

Qualifications

• Matric
• Diploma/Degree in Logistics, Supply Chain, or Technical disciplines (advantageous)

Experience

• 3–4 years’ relevant operational or administrative experience

Skills & Competencies

• Strong Microsoft Office proficiency
• Excellent analytical and problem‑solving skills
• Strong communication and interpersonal abilities
• Accurate report writing and record keeping
• Effective time and priority management
• Understanding of SLAs
• Detail‑oriented and self‑motivated

Closing Date 13 April 2026

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Role Purpose

• The Operations Manager (Operations Enablement & Transformation) is responsible for driving operational coordination, governance, and execution across multiple operational departments, including Technical Support, Inventory, Risk, CIT, Deployments, and the Contact Centre.
• This role acts as a central integration point to ensure alignment, visibility, and continuous improvement across Operations. While providing strategic enablement to Technical Support, the role focuses on cross‑functional initiatives, product pilots, AI and digitisation enablement, process optimisation, and project execution, working closely with departmental leads.
• AI and digital initiatives will be supported through structured upskilling, mentorship, and departmental collaboration, ensuring operational effectiveness while building long‑term capability across teams.

Experience & Qualifications

Qualifications

• Matric
• Diploma/Degree in Business Management or Project Management (advantageous)

Experience

• 4–6+ years’ experience in Operations, Technical Support, or Service Delivery environments
• Experience in fintech, banking, telecommunications, or similar industries advantageous

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Role Purpose

• The Collections Specialist is responsible for proactively managing arrears, recovering unpaid instalments, and maintaining healthy loan performance across the Capital Connect lending book.
• This role ensures early, consistent, and compliant engagement with customers in arrears to prevent ageing into deep arrears, while protecting cash flow, portfolio quality, and profitability. The position plays a critical role in risk mitigation and operational stability through disciplined collections workflows, legal escalation processes, and structured repayment arrangements.

Minimum Requirements

Qualifications

• Matric (Grade 12) – essential
• Qualification in Credit, Collections, Finance, Legal, or Risk – advantageous

Experience

• 2–4 years’ experience in credit collections or recoveries within financial services or lending
• Experience issuing Letters of Demand, handling legal handovers, and negotiating repayment arrangements
• Strong exposure to arrears management systems or loan management platforms

Closing Date 13 April 2026

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Role Purpose

• The Credit Evaluation Specialist is responsible for assessing credit applications in line with Capital Connect’s credit policy, affordability standards, and risk appetite.
• This role ensures responsible lending while maintaining efficient turnaround times to support business growth. Credit evaluation is the starting point of every loan and a direct driver of revenue, portfolio quality, and long‑term sustainability.

Key Responsibilities

Credit Evaluation

• Assess and evaluate incoming credit applications
• Conduct affordability and risk assessments using supporting documentation (bank statements, financial data, etc.)
• Make recommendations for approvals in line with credit policy
• Clearly document evaluation outcomes and recommendation 

Qualifications

• Matric (Grade 12) – essential
• Tertiary qualification in Finance, Business, Risk, or related field – advantageous

Experience

• 2–4 years’ experience in credit evaluation, underwriting, or credit risk analysis (advantageous)
• Experience analysing bank statements and performing affordability assessments

Closing Date 13 April 2026

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Job Description

Key Performance Areas

• Accountable for the team in the EasyPay Everywhere Branches.
• Builds and develops resources and environment to enable the team to achieve desired objectives.
• Manage and Supports Sales and Service consultants
• Responsible for the facilitation of the team’s outcome.
• Target Setting and responsible for staff achieving of Targets

Customer

• Ensures that the team attends to customers, understands what matters to the customers and effectively delivers against those demands.
• Ensure that the team takes ownership of every demand and provides customers with immediate responses.
• Proactively conduct needs analyses at every customer interaction and identify sales opportunities and provide solutions accordingly.

People

• Manages staff leave, hours of work, overtime and movement of staff to proactively source new business.
• Coaches upskills and support staff to achieve their individual and collective sales targets.
• Put proactive sales plans and ensure that plans are clearly defined, and the team is aligned and ensure swift execution and measure the output.

Finance

• Manage staff overtime, Manage Fleet costs for vehicles used for proactive sales activities.
• Ensure that the team produces the required financial outcomes by achieving the set sales targets. (EPE enrolments and Activations)
• Implement cost containment measures to closely manage business/operational expense such as stationery costs, maintenance and replacement of office equipment, office refreshments/groceries, etc. thereby preventing any wasteful expenditure in the Branches

Process, Risk, Regulatory & Compliance

• Ensure that the sales team adheres to the processes and procedures.
• Ensure that the Staff Manual is made available to staff and that it is read and understood by all staff.
• Ensure full compliance of all new business at origination.

Qualifications

• National Diploma/NQF level 6 qualification in Business Studies or equivalent.

Experience

• 5 / 7 years of sales experience from Banking or Financial Services environment, 3 of which must have been in the leadership role.
• Report Writing, Computer Literacy, MS word, Excel, PowerPoint, Outlook

The successful applicant must

• Be able to lead, motivate, and inspire the team to be engaged and committed to their job and be driven to achieve success.
• Knowledge of banking services and what is being offered in the market.
• Business acumen and business management skills

Closing Date 16 April 2026

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Job Description

Key Performance Areas

• To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer

• Takes accountability in customer engagement to identify customer’s needs.
• Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
• Performs the regulatory checks for the customer, FICA, POPI and NCR
• Aid customers in account servicing and account origination.
• Handles client serving like issuing of card, answering to client queries
• Referring matters outside the operational mandate to the team leader

People

• Adheres to principles of teamwork
• Allows to be led by the senior

Finance

• Ensure that revenue is generated by meeting the agreed sales target
• Retain customers by providing client service and resolving complaints and queries timeously
• Prevent account closures and operational losses by following laid down procedures on compliance

Process, Risk, Regulatory & Compliance

• Comply with FAIS guidelines (Honesty and Integrity)
• Operates within the code of conduct
• Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
• Refers any matters outside the laid down scoring to the team leader
• Operate within the stipulated Levels and Limits
• Collate information regarding systems, clients and process to aid an improvement of the overall client experience

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Key performance measure

• Meet stipulated target
• Service compliments and complaints
• Adhere to Compliance requirements
• Operational losses and attrition

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher   Certificate at NQF level 6
• Microsoft office Computer Literate

Experience

• Experience: 1-2 years related experience
• FAIS – Yes

Closing Date 16 April 2026

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Role Overview

• We are seeking a highly driven and experienced Sales Executive with a minimum of 5 years' proven success in sales, preferably within the utilities industry. The ideal candidate will bring an established network of industry contacts, strong relationship management capabilities, and a demonstrated ability to identify opportunities and deliver solution-based sales.
• This role is responsible for driving revenue growth by developing new business opportunities, expanding existing client relationships and positioning tailored solutions that meet customer needs within the utilities landscape (electricity, water, gas, or related services).

Key Responsibilities

Business Development & Sales Growth

• Identify, qualify, and pursue new business opportunities within the utilities sector.
• Develop and execute strategic sales plans to achieve and exceed revenue targets.
• Maintain a robust sales pipeline and provide accurate forecasting.
• Drive the full sales cycle from prospecting through to closing and post-sale follow-up.

Relationship Management

• Leverage existing industry contacts to generate new opportunities.

Build, maintain, and grow long-term relationships with key stakeholders, including:

• Property developers.
• Private Utility management companies.
• Property management companies.
• Private housing estates.
• Act as a trusted advisor to clients by understanding their business challenges and objectives.

Solution Selling

• Understand customer needs and position tailored, value-driven solutions.
• Present and demonstrate products/services effectively to both technical and non-technical audiences.
• Collaborate with technical and operational teams to develop customised proposals.
• Prepare and deliver high-quality proposals, tenders, and presentations.

Market Intelligence & Opportunity Identification

• Monitor market trends, competitor activity, and regulatory developments in the utilities sector.
• Identify emerging opportunities and recommend go-to-market strategies.
• Provide feedback to internal teams to support product development and positioning.

Account Management

• Manage and grow key accounts to maximise revenue and customer retention.
• Identify upselling and cross-selling opportunities within existing client base.
• Ensure high levels of customer satisfaction and service delivery.

Minimum Requirements

Experience

• Minimum 5 years’ sales experience, preferably within the utilities, energy, or infrastructure sectors.
• Proven track record of achieving and exceeding sales targets.

Demonstrated experience in:

• Relationship building and stakeholder management.
• Opportunity identification and pipeline development.
• Solution-based / consultative selling.

Industry Knowledge

• Strong understanding of the utilities industry (e.g., electricity metering, water management, smart technologies, utility billing, or infrastructure solutions).
• Established network of relevant industry contacts.

Skills & Competencies

• Excellent communication, negotiation, and presentation skills.
• Strong commercial acumen and business development capability.
• Ability to understand technical solutions and translate them into customer value.
• Self-motivated, results-driven, and able to work independently.
• Strong organisational and time management skills.

Key Performance Indicators (KPIs)

• Achievement of monthly, quarterly, and annual sales targets.
• Pipeline growth and conversion rates.
• Number of new clients acquired.
• Revenue growth within existing accounts.
• Customer retention and satisfaction levels.

Qualifications

• Bachelor’s degree or equivalent in Business, Engineering, Marketing, or a related field (preferred).
• Relevant sales or industry certifications advantageous.

Additional Requirements

• Valid driver’s license with a car and willingness to travel.
• Proficiency in CRM systems and Microsoft Office Suite.

What Success Looks Like in This Role

• Consistently meeting or exceeding sales targets.
• Building a strong, sustainable pipeline of opportunities.
• Establishing trusted relationships with key industry stakeholders.
• Successfully positioning solutions that deliver measurable value to clients.
• Contributing to overall business growth and market expansion.