Lesaka empowers underserviced Southern African consumers and merchants to fulfil their potential by delivering innovative financial services and other business services focussed on their specific needs.
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The Operations Manager (Operations Enablement & Transformation) is responsible for driving operational coordination, governance, and execution across multiple operational departments, including Technical Support, Inventory, Risk, CIT, Deployments, and the Contact Centre.
This role acts as a central integration point to ensure alignment, visibility, and continuous improvement across Operations. While providing strategic enablement to Technical Support, the role focuses on cross‑functional initiatives, product pilots, AI and digitisation enablement, process optimisation, and project execution, working closely with departmental leads.
AI and digital initiatives will be supported through structured upskilling, mentorship, and departmental collaboration, ensuring operational effectiveness while building long‑term capability across teams.
Experience & Qualifications
Qualifications
Matric
Diploma/Degree in Business Management or Project Management (advantageous)
Experience
4–6+ years’ experience in Operations, Technical Support, or Service Delivery environments
Experience in fintech, banking, telecommunications, or similar industries advantageous
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