Deputy Head Student Experience at Emeris College

• Emeris Cape Town, City (Vega School) Campus has a vacancy for a Deputy Head Student Experience.

Duties and Responsibilities:

Design, Implement and Monitor Student Experience Touchpoints

• Co-manages the campus student experience annual calendar of events and student operational support interventions.
• In collaboration with the Head: Student Experience reviews student experience processes and procedures are in place to ensure that outputs are high quality and effective.
• Under the guidance of the Head: Student Experience consolidates and supports the delivery of the multi-department plans and ensures synergy and cohesion across departments.
• Implements relevant policies that impact on student experience, compliance, governance and participation.
• In collaboration with the associated National Portfolio team supports national events and initiatives to be implemented throughout the calendar year.
• Under the direction of the Head: Student Experience plans and manages the new student Orientation program from a student operations perspective.
• Advises and consults the Head: Student Experience on the campus communication strategy to students regarding student operational and student experience matters.
• Continuously gathers and reviews student platforms and entry points of feedback and reports and proposes alignment interventions to the Head: Student Experience.

Holistic Student Support and Experience

• Leverages the associated student committees as a tool to collect and disseminate information and feedback.
• Supports as a point of escalation to address student queries, concerns and student affairs and connects the student to the correct member of staff to resolve queries.
• Drives intentional, collaborative, connected and responsive student intervention strategies to deliver student experiences that promote learning and development beyond the classroom.
• Supports the Head: Student Experience resolves general and complex student enquiries, grievances and student affairs matters with the objective of identifying and remedying issues
• Drives multidepartment synergy and cohesion to ensure seamless student experience.
• Drives visibility, inclusion and awareness around their portfolios function relating to the student experience.
• Maintain a good knowledge of products, policies and procedures to advise students and their portfolio accordingly.

Human Capital Management

• Supports the development of their portfolio plans as aligned to the overall campus student experience plan.
• Tracks and manages the performance of their direct reports.
• Maintains oversight of all projects, events and interventions relating to their direct reports.
• Monitors compliance against specific departmental policies and procedures.
• Flag and escalate performance, risk and or compliance matters to the Head: Student Experience
• Deputize for the Head: Student Experience in their absence
• Provides support to the team via mentoring, performance management and development.

Student Discipline Management

• Deals with student behavioral issues that may arise on campus such as ones that contravene the student code of conduct.
• Addresses student disciplinary issues in consultation with the Head: Student Experience.
• Where appropriate ensures that student disciplinary measures are restorative in nature.
• In collaboration with the Student Admissions and Administration and Academic teams ensures that student disciplinary outcomes are contextualized so that outcomes are concluded appropriately.
• Serves as mediator and conciliator for grievances matters
• Creates awareness around the Safe Campus Policy.

Administration, Reporting and Budget Management

• Supports the Head: Student Experience compile documents and resources for audits and reports.
• Maintains records across their responsibilities including student discipline, student experience events, student governance meetings, projects and interventions
• Support the Head: Student Experience in the administration of record keeping of student disciplinary matters and their outcomes.
• Processes bursaries for their different student committees in conjunction with the Head: Student Experience and relevant portfolio managers.
• Manages the fiscal and budget spend for their portfolio
• Manage forecasts and reports on their budgets in conjunction with Head: Student Experience.

Minimum Qualification Requirement:

• An Advanced Diploma/ bachelor’s degree (NQF 7) degree in a relevant field.
• A minimum of 2 years’ experience in education and/or student support and/or student services preferably within a tertiary environment.

Minimum Work Experience Requirement:

• Minimum 3 Years’ experience in Student Support within a higher education environment
• Minimum 3 Years’ experience in Customer Service/ Relationship/ Service management
• Minimum 1 – 2 Years’ experience in Cross-functional teams management
• Minimum 1 – 2 Years’ demonstrated negotiation and conflict resolution skills

Deadline:15th July,2026