Designer: Client Experience at Capitec Bank

Purpose Statement

• The primary purpose of this position is to apply CX/UX methodologies to design and develop world-class client experience for the banks Digital Solutions/touch points in-line with CX standards of the bank.

Experience
Essential Experience:

• Two or more years' experience in user interface and experience design for web applications and/or mobile devices
• A strong focus on interaction design and visual design through prototyping in an agile software development environment
• Collaborating on user experience planning with business, business analysts and architects
• Assisting with testing to ensure that UX standards are adhered to
• Researching interaction design and technology trends
• Maintaining user experience and interface standards
• Ability to create wireframes as well as visual designs
• Experience with user interface design patterns and standards

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Design

Qualifications (Ideal or Preferred)

Knowledge
Detailed knowledge in:

• Sketch digital design software
• Prototyping using InVision or something similar
• Understanding of Agile Practices
• A thorough understanding of simplified user-centered design methodologies is a must

Beneficial:

• Knowledge of psychology and/or anthropology as it pertains to CX/UX principles

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Attention to Detail

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People

Additional Information

• Clear criminal and credit record
• Contactable via own mobile phone
• Willingness to work or be available overtime and / or weekends if required