Designer Specialist at Nedbank

Job Purpose

• To manage and deliver architectural projects within agreed scope, budget, and timelines, while driving innovation-led design management across multidisciplinary environments.
• The role integrates architectural design thinking and agile practices to translate strategic concepts into practical, high-value built environment solutions, ensuring teams are aligned, effective, and focused on delivering impactful, user-centric outcomes

Job Responsibilities

• Lead the end-to-end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.
• Drive human-centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co-create innovative solutions.
• Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.
• Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.
• Facilitate cross-functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.
• Provide expert guidance to project teams on agile frameworks, tools, and design-led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.
• Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.
• Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.
• Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.
• Apply data-driven decision-making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.
• Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.
• Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.
• Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.
• Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.
• Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer-centricity.
• Conduct post-implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.

Minimum Experience Level

• 8 – 10 years’ experience in Project Management, with a strong track record of leading complex, multi-disciplinary projects within tight deadlines, preferably in construction, fit-out, or digital banking environments.
• 5+ years’ experience in Architectural Design / Interior Architecture, with demonstrated expertise in conceptual design, spatial planning, and delivery of innovative, client-centric environments.
• Proven experience in architectural design innovation within digital banking or retail environments, incorporating customer journey mapping, human-centered design principles, and experiential space design to enhance client and user engagement.
• Strong capability in translating customer insights, personas, and service design frameworks into functional, aesthetically compelling, and commercially viable architectural concepts.
• 5+ years’ experience within construction and fit-out environments, with hands-on involvement across the full project lifecycle (design development, coordination, construction, and delivery).
• Demonstrated experience in commercial, retail, or financial services design rollouts, including multi-site implementations and branch transformation initiatives.
• Solid background in build-fit (fit-out) projects within financial or retail sectors, with the ability to conceptualise client requirements and translate them into detailed, design-led project plans.
• Experience delivering turnkey projects, ensuring alignment and integration across architecture, design, construction, and technology teams.
• Strong understanding of the construction process, regulatory requirements, and project sequencing, with effective management of contractors, consultants, and cross-functional teams.

Advanced proficiency in BIM (Building Information Modelling) is essential, with strong experience in:

• Autodesk Construction Cloud (ACC / BIM 360) for project collaboration and coordination
• Revit for architectural modelling, documentation, and design development
• Enscape (or similar rendering tools) for high-quality visualisation and client presentations
• Familiarity with digital collaboration and design tools that support agile, design-led project delivery (e.g., Miro, Figma, or similar platforms) will be advantageous.
• Proven ability to balance innovation, customer experience, cost efficiency, and operational requirements, ensuring high-quality project outcomes aligned to business strategy.
• Demonstrated leadership capability, with strong communication, stakeholder engagement, and presentation skills, particularly in articulating design concepts, customer journeys, and digital experience strategies to senior stakeholders.

Requirements

• Matric / Grade 12 / National Senior Certificate
• A recognised Project Management certification or diploma (e.g. PMP, PRINCE2, or equivalent) will be advantageous.
• A formal qualification in Architectural Design / Interior Architecture is essential, with demonstrated application in commercial, retail, or financial environments.
• Willingness and ability to travel nationally between project sites/campuses as required to support project delivery, stakeholder engagement, and on-site coordination.

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts

Behavioural Competencies

• Influencing
• Customer Orientation
• Earning Trust
• Continuous Learning
• Monitoring Information
• Leveraging Feedback
• Planning and Organizing

Closing Date  -  14 August 2026