Deskside Support Engineer at Sanlam Group

What will you do?

• Provide end-user technical desk-side support (installation, configuration, problem identification and resolution) for Microsoft products and a range of business applications.
• To diagnose and resolve hardware related issues on Desktops and Laptops.
• Manage and update assigned service calls via a Service Desk Software solution.
• Assist with audio-visual and technical requirements for meetings and presentations
• Assist with Change and Release management activities (application testing, software delivery)
• Maintain a shared knowledge base and engage in formal and informal knowledge transfer
• Assist with the investigation of new technology, hardware and software.
• Adhere to company processes and procedures including relevant documentation
• Diagnose and resolve hardware related issues on Desktops and Laptops

What will make you successful in this role?

• IT qualification/background (A+, N+, MCP)
• 4 -6 years’ experience in an IT user support role within a professional services environment
• Must have working knowledge of Desktop/laptop hardware, multifunction printers, networking
• Must be able to work afterhours when required (on a shift basis)
•  Knowledge of and experience in supporting Information sources and trading systems highly advantageous.
• A comprehensive knowledge of IT infrastructure technology including LAN, WAN, hardware, networks (data & voice), operating systems, remote connectivity, platforms and configurations.
• Experience of device support (including mobile devices).
• Extensive experience working as a technical team member within a busy and complex IT organisation
• Knowledge of and experience in supporting information sources and trading systems highly advantageous

Qualification and Experience

• Degree or Diploma with 4 to 6 years related experience.

Knowledge and Skills

• Incident and Problem Tracking
• Compliance
• Information Reporting
• Computer Installation
• Computer Operations Knowledge

Personal Attributes

• Interpersonal savvy - Contributing independently
• Decision quality - Contributing independently
• Action orientated - Contributing independently
• Optimises work processes - Contributing independently