Desktop Support - 12 Months FTC at Cipla

Job Purpose

• Installation, maintenance of end-user computing environments including desktops, laptops and IT peripherals and to provide 1st line IT support, ensuring quality standards are maintained.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical support.
• Any other duties as assigned by management.

Key Accountabilities

Computer Systems Administration

• Understand the IT Manager’s goals and objectives in order to effectively anticipate deliverables and follow up when necessary
• Take responsibility for special projects.
• Exercise independent judgement and discretion to ensure optimal work and information flow
• Assist in Quickly resolve any problems that arise with the computer networks and programs
• Establish and maintain relationships with internal and external stakeholders.

Mobile Device Management

• Assist with managing and administering of all mobile devices (Tablets) Regionally.
• Assist technical support locally and remote support Regionally.
• Assist installing, updating and manage all apps on the devices
• Assist encrypting the devices with  for company security.
• Assist installing all 3rd party apps for work related products.
• Assist troubleshoot faulty devices, re-installing devices.
• Assist handling all the support on the Mobile Networks, faulty sim cards, data depletion and soft lock of lines.

Other 

• Assisting Users in Boardrooms.
• Assisting Keeping a detailed Asset register for all IT equipment and Tablet devices, including all 3G cards that’s give with the tablet devices.
• Assisting Maintain multimedia and phones in boardrooms.
• Take ownership of incidents assigned to you and manage them through to resolution
• Have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes.
• Ensure SLA’s are met; time to respond, time to resolve and first time-fix